What New Jersey Resources Does and How to Reach Them

New Jersey Resources is a natural gas utility that serves parts of New Jersey. They deliver gas to homes and businesses, handle billing, manage service requests, and respond to gas emergencies. If you live in their service area, they are the company you contact to start service, report problems, or ask questions about your bill.

You can reach New Jersey Resources by phone at 1-800-221-0051 during business hours, or visit their website at njresources.com. For gas emergencies — a smell of gas, a hissing sound, or suspected leak — call 911 first, then call the emergency line at 1-800-221-0051. Do not use a phone, light a match, or create a spark if you smell gas.

New Jersey Resources serves customers in central and northern New Jersey. If you are not sure whether they serve your address, you can enter your zip code on their website or call the number above to confirm.

Key Takeaways

  • New Jersey Resources delivers natural gas to parts of central and northern New Jersey and handles billing, service requests, and emergencies for their customers.
  • You can reach them by phone at 1-800-221-0051 during business hours, or online at njresources.com to pay bills, report problems, or start service.
  • For a gas emergency — a gas smell, hissing, or suspected leak — call 911 first, then call 1-800-221-0051.
  • Your bill shows your usage in therms, the rate you pay per therm, and any taxes or fees; the amount due is listed clearly on the front.

How to Set Up or Change Your Service

To start natural gas service with New Jersey Resources, contact them by phone or online. You will need to provide your name, the address where you want service, and a move-in date. They will ask for a phone number and may ask about the type of heating system you have (furnace, boiler, or other). If you are moving into a home that already has a gas line, setup is usually faster than if a new line needs to be installed.

New Jersey Resources may require a deposit before they turn on your gas, depending on your credit history and whether you have been a customer before. Ask about the deposit amount when you call. Some customers are waived from deposits; others are asked to pay one upfront.

If you want to stop service — because you are moving or switching to another fuel — call at least three business days before your move-out date. They will schedule a final meter read and send you a closing bill. Make sure to give them a forwarding address so they can mail your final bill and any refund of your deposit.

Reading Your Bill and Understanding Charges

Your New Jersey Resources bill shows how much gas you used, measured in therms. One therm is a standard unit of gas energy. The bill lists the price per therm, multiplies it by your usage, and adds any taxes or fees set by New Jersey. The total amount due appears on the front of the bill, along with the due date.

Bills are usually sent monthly. If you pay by mail, send your payment to the address on the bill at least one week before the due date. If you pay online or by phone, you can do so on the due date itself. New Jersey Resources also offers budget billing, which spreads your yearly gas costs into equal monthly payments so your bill does not spike in winter when you use more heat. You can ask about this option when you call.

Your bill may include a line for the Gas Utility Tax, which is a state tax on natural gas. This is not a charge from New Jersey Resources — it is required by New Jersey law and goes to the state. You will also see any municipal taxes if your town charges them.

Paying Your Bill

You have several ways to pay your New Jersey Resources bill. Online payment through their website (njresources.com) is the fastest and lets you see your payment go through when ready. You can also set up automatic payments so your bill is paid on the same day each month without you having to remember.

By phone, you can pay using a debit card or bank account by calling 1-800-221-0051. By mail, write your account number on your check and send it to the address printed on your bill. Some customers also pay in person at authorized payment locations; call to find one near you.

If you cannot pay your full bill by the due date, contact New Jersey Resources before the due date passes. They may be able to set up a payment plan so you can pay in installments. Waiting until after the due date makes it harder to arrange a plan and may result in a late fee or service disconnection.

What to Do If Your Heat Stops Working or You Smell Gas

If your heat stops working in winter, first check that your thermostat is set to heat and the temperature setting is higher than the current room temperature. Check that your furnace or boiler has power — look for a switch near the unit or check your circuit breaker. If those steps do not work, the problem may be with your gas supply or your heating equipment itself.

If you smell gas in your home, leave when ready and call 911 from outside or from a neighbor's phone. Do not use your phone indoors, do not light a match, and do not turn lights or appliances on or off. Once you are safely outside, you can call New Jersey Resources at 1-800-221-0051 to report the smell. Gas leaks are serious and require when ready attention.

If your heat is not working but you do not smell gas, the problem is likely with your heating system, not your gas supply. In that case, you will need to call a heating contractor or your landlord (if you rent). New Jersey Resources can confirm that gas is reaching your meter, but they do not repair furnaces or boilers.

Billing Problems and Disputes

If your bill seems too high, first check your usage against previous months. Winter bills are usually much higher than summer bills because you use more heat. If your usage has jumped unexpectedly, you may have a leak in your gas line or a problem with your heating system. Call New Jersey Resources to report the spike; they can send someone to check your meter and look for leaks.

If you believe there is an error on your bill — a wrong meter read, a charge you do not recognize, or a duplicate charge — call New Jersey Resources within 30 days of receiving the bill. Have your bill in front of you and be ready to explain what you think is wrong. They will investigate and send you a written response. Do not ignore the bill while disputing it; you are still responsible for paying the undisputed portion by the due date.

If you and New Jersey Resources cannot agree on the problem, you can file a complaint with the New Jersey Board of Public Utilities (BPU). The BPU oversees all utilities in New Jersey and can investigate disputes. You can reach them at 1-609-292-1816 or through their website at nj.gov/bpu.

Service Interruptions and Disconnection

New Jersey Resources will disconnect your service if your bill is significantly overdue and you have not made a payment arrangement. Before they disconnect, they must send you a written notice at least 10 days in advance. The notice will tell you the amount owed and the date service will be shut off if you do not pay or contact them.

If you receive a disconnection notice, call New Jersey Resources right away. Explain your situation and ask about a payment plan. Many customers can avoid disconnection by agreeing to pay a portion of the bill when ready and the rest over the next few weeks. If you are having financial hardship, ask whether you are may be able to access for any information programs.

If your service is disconnected, you will need to pay the full overdue amount plus a reconnection fee to have it turned back on. Reconnection usually happens within one business day of payment. To avoid disconnection, pay at least the minimum amount due by the due date, even if you cannot pay the full bill.

Frequently Asked Questions

How do I know if New Jersey Resources serves my address?

Enter your zip code on njresources.com or call 1-800-221-0051 and provide your street address. They will tell you when ready whether you are in their service area. If you are not, they can tell you which utility serves your area.

What should I do if I move and want to transfer my account?

Call New Jersey Resources at least three business days before you move out of your current home. Give them your new address and move-in date. They will close your old account with a final meter read and open a new account at your new address. You may need to pay a new deposit if you are moving to a different service territory.

Can I pay my bill over the phone without setting up an account online?

Yes. Call 1-800-221-0051 during business hours and tell them you want to pay by phone. Have your account number and a debit card or bank account information ready. You can also pay by mail by sending a check to the address on your bill.

What is the difference between my gas bill and my electric bill?

Your gas bill covers only natural gas for heating and cooking. Your electric bill covers electricity for lights, appliances, and air conditioning. In New Jersey, these are usually from different companies — New Jersey Resources handles gas, while a separate electric utility handles power. You may receive both bills at the same address.

Why is my winter bill so much higher than my summer bill?

In winter, you use gas to heat your home, which is the largest use of natural gas for most customers. In summer, you use gas only for cooking and hot water (unless you have a gas air conditioner, which is rare). This difference is normal and expected. Budget billing can smooth out these swings if the variation bothers you.