What LensCrafters is and how to shop there

LensCrafters is an optical retailer owned by EssilorLuxottica that sells eyeglasses, sunglasses, and contact lenses at physical store locations and online. You can walk in with a current eyeglass prescription from your eye doctor, choose frames, and have lenses cut and fitted in the store — most locations complete this work the same day or within a few hours. You can also order online and pick up in-store, or have items shipped to your home.

LensCrafters operates hundreds of stores across the United States, Canada, and Puerto Rico. Each store has an optical lab on-site, which is why they can turn around glasses quickly. You do not need an appointment to browse frames or discuss options with a staff member, though scheduling an appointment can reduce wait time if you know you are coming.

The store carries its own house brand frames as well as licensed designer brands. Prices vary widely depending on frame choice and lens options you select. LensCrafters also offers lens add-ons like anti-reflective coating, blue light filtering, and progressive (no-line bifocal) lenses, each of which increases the final cost.

Key Takeaways

  • You need a current eyeglass prescription from an eye doctor or optometrist to order glasses at LensCrafters; the store does not perform eye exams.
  • Most LensCrafters locations have an on-site lab and can complete glasses the same day, though timing depends on lens complexity and store volume.
  • You can shop in-store, order online for in-store pickup, or order online for home delivery; each method has different timeframes and return policies.
  • LensCrafters accepts many insurance plans that cover eyewear, and staff can help you understand your coverage before you choose frames.
  • Contact lens orders require a valid contact lens prescription, which is separate from an eyeglass prescription and must come from your eye care provider.

What you need before you shop

To order glasses, you must have a written eyeglass prescription from an eye doctor, optometrist, or ophthalmologist. This prescription includes your lens power for each eye, your pupillary distance (the distance between your pupils), and sometimes a prism value if you have eye alignment issues. The prescription is typically valid for one to two years, depending on your state's laws and your eye care provider's policy.

If you do not have a prescription, you will need to schedule an eye exam with an eye care provider first. LensCrafters does not perform eye exams at most locations, though some stores do have in-store optometrists who can examine your eyes and write a prescription. Call your local store to ask whether this service is available.

If you want to order contact lenses, you need a separate contact lens prescription. This prescription is different from an eyeglass prescription and includes additional measurements specific to contact lens fitting. Your eye care provider must write this prescription for you; it cannot be transferred from an eyeglass prescription.

How to order glasses in-store

Walk into any LensCrafters location with your eyeglass prescription. A staff member will help you browse frames in your price range and style preference. Once you choose a frame, the staff member will enter your prescription into the system and discuss lens options with you — standard single-vision lenses, progressive lenses, and add-ons like anti-reflective coating or blue light filtering all affect the final price.

After you approve the order and pay, your glasses go to the on-site lab. Most locations complete standard single-vision glasses within a few hours to one business day. Progressive lenses and other complex prescriptions may take longer. The staff will call or text you when your glasses are ready for pickup.

If you need to return or exchange your glasses, LensCrafters typically allows returns within 30 days of purchase if the frames are undamaged and lenses are unscratched. Policies vary by location and whether you purchased insurance on the frames, so ask about the return window when you pay.

How to order glasses online

Visit LensCrafters.com and enter your prescription information, including your eyeglass prescription and pupillary distance. If your prescription does not include pupillary distance, you can measure it yourself at home using online guides, or call your eye doctor's office to ask for this measurement.

Browse frames on the website, add your chosen frame to your cart, and select your lens options. You can choose to pick up your finished glasses at a store location or have them shipped to your home. In-store pickup typically takes three to seven business days; home delivery may take longer depending on your location.

Online orders can be returned within 30 days if unworn and in original condition. If you pick up in-store and the glasses do not fit or look right, you can usually exchange them at that location on the spot. If you receive glasses by mail and need to return them, you will need to ship them back to LensCrafters.

Contact lens orders and fitting

LensCrafters sells contact lenses online and in-store, but you must have a valid contact lens prescription from your eye care provider. This prescription includes your lens power, base curve, diameter, and brand. Contact lens prescriptions expire after one year in most states, so you may need a new fitting if your last exam was more than a year ago.

You can order contact lenses on LensCrafters.com or in-store by phone. Most orders ship within one to two business days. Some locations also stock popular contact lens brands in-store for when ready purchase if you know your prescription details.

If you are new to contact lenses or need help choosing a brand, you can schedule a contact lens fitting appointment at a LensCrafters location that has an in-store optometrist. This appointment includes a trial pair and instruction on insertion and care. Call your local store to ask whether fitting services are available.

Insurance and payment options

LensCrafters accepts many vision insurance plans, including VSP, EyeMed, Aetna, and others. At checkout, you can enter your insurance information, and the system will calculate your out-of-pocket cost based on your plan's coverage. Coverage typically includes a frame allowance (a dollar amount toward frame cost) and a lens allowance, though this varies by plan.

If you do not have vision insurance, LensCrafters offers a loyalty program called the LensCrafters Rewards program, which gives you points on purchases that you can redeem for discounts on future orders. You can also ask about promotional pricing, which changes seasonally.

LensCrafters accepts major credit cards, debit cards, and digital payment methods like Apple Pay and Google Pay. Some locations also offer financing through Comenity Bank for larger purchases, though interest rates and terms vary.

Troubleshooting common issues

If your glasses do not feel comfortable or your vision is blurry after pickup, return to the store where you purchased them. Staff can adjust the frame fit at no charge and can verify that your prescription was entered correctly. If the prescription was entered wrong, LensCrafters will remake the lenses at no cost.

If you ordered online and your glasses arrived damaged, contact LensCrafters customer service through the website or by phone. You can request a replacement or refund depending on the damage and your purchase date. Keep your original packaging and receipt to speed up the process.

If you lose or break your glasses before your return window closes, ask about LensCrafters' frame insurance or accidental damage coverage. This is optional coverage you can purchase at the time of purchase, and it covers replacement or repair if your glasses are damaged or lost within a set period.

Frequently Asked Questions

Can I use an old eyeglass prescription to order glasses at LensCrafters?

Yes, as long as the prescription is still valid. Most prescriptions are valid for one to two years from the date written. Check the expiration date on your prescription card, or call your eye doctor's office to confirm. If your prescription is expired, you will need a new eye exam before ordering.

How long does it take to get glasses if I order online for in-store pickup?

In-store pickup typically takes three to seven business days, depending on lens complexity and store workload. You will receive an email or text notification when your glasses are ready. Expedited options may be available for an additional fee; check the website at checkout.

What if I do not know my pupillary distance?

You can ask your eye doctor's office for this measurement — it should be on your prescription or available by phone request. You can also measure it yourself at home using online guides and a ruler, though having your doctor measure it is more accurate. If you order in-store, staff can measure your pupillary distance for you.

Does LensCrafters offer a warranty on glasses?

LensCrafters offers optional frame and lens protection plans at the time of purchase. These plans cover accidental damage, scratches, and loss within a set period, typically one to two years. The cost varies, but you can ask about coverage options when you order.

Can I return glasses if I just changed my mind about the style?

Yes, within 30 days of purchase, as long as the frames are undamaged and lenses are unscratched. If you purchased in-store, you can return them to that location. If you ordered online, you will need to ship them back to LensCrafters. Check your receipt or the website for the specific return address and any return shipping costs.