Moosejaw lets you return or exchange most items within 60 days of purchase, as long as they are unused and in original condition with tags attached

Moosejaw is an outdoor retailer that sells camping gear, hiking equipment, clothing, and other outdoor products both online and in physical stores. Their return window is longer than many retailers — you have 60 days from the date you receive your order to start a return or exchange, whether you bought something in a store or online.

The main requirement is that items must be unused, unwashed, unworn, and in their original packaging with all tags still attached. If you've used the item, worn it, or removed tags, Moosejaw will not accept the return. Clearance items, final sale items, and some brand-specific products have different rules, which we'll cover below.

Key Takeaways

  • You have 60 days from purchase to return or exchange most items, but clearance and final sale items cannot be returned.
  • Items must be unused, unwashed, and in original packaging with tags attached — used gear does not may have access to.
  • Online returns require you to print a prepaid shipping label from your account or request one from customer service.
  • In-store returns are processed when ready, and you receive your refund as store credit or to your original payment method depending on how you paid.
  • Some brands have their own return policies that differ from Moosejaw's standard 60-day window.

How to return items you bought online

If you ordered from Moosejaw's website, log into your account and go to your order history. Find the order containing the item you want to return, and select the return option. Moosejaw will show you which items in that order are returnable and which are not — clearance and final sale items will be marked as non-returnable.

Once you've selected the items to return, Moosejaw generates a prepaid shipping label. You print this label, pack your items securely, and drop the package at any UPS location or UPS drop box. Do not pay for shipping yourself — the label is already paid. Moosejaw receives your package, inspects it, and processes your refund within a few business days of arrival.

If you don't have a printer or can't print the label, contact Moosejaw's customer service and ask them to email you a label or mail one to your address. This takes longer, so printing at home or at a library is faster if possible.

How to return items you bought in a Moosejaw store

Bring the item, your receipt, and your original payment method (credit card, debit card, or cash) to any Moosejaw store location. The staff will inspect the item to confirm it's unused and in original condition. If it passes inspection, they will process your return on the spot.

If you paid with a credit or debit card, the refund goes back to that card within a few business days. If you paid with cash, you can choose to receive cash back or store credit. Store credit is issued as a gift card and can be used when ready in-store or online.

What items cannot be returned

Clearance items and final sale items are marked as such at the time of purchase and cannot be returned under any circumstances. Some brands that sell through Moosejaw — including certain outdoor equipment manufacturers — have their own return policies that override Moosejaw's standard policy. Before you buy, check the product page to see if a brand-specific policy applies.

Items that have been used, worn, washed, or have tags removed do not may have access to for return. This includes gear that has been tested outdoors, even if it was only used once. Moosejaw considers the item "used" if you've worn it, packed it, or taken it outside, so try items on indoors before committing to a purchase.

Exchanges instead of returns

If you want a different size or color of the same item rather than a refund, you can exchange it. For online orders, start a return as described above, but select "exchange" instead of "return." Moosejaw will send you a prepaid label, you ship back the original item, and once they receive and inspect it, they ship out your replacement at no additional cost.

Exchanges typically take longer than returns because Moosejaw has to receive your original item, inspect it, and then ship the new one. Plan for one to two weeks total. If you need the replacement item urgently, it may be faster to return the item for a refund and place a new order for the size or color you want.

Refund timing and payment methods

Once Moosejaw receives your returned package and inspects it, they process the refund within a few business days. The time it takes depends on your original payment method. Refunds to credit cards and debit cards usually appear within 3 to 5 business days after Moosejaw approves the return. Refunds to PayPal or other digital wallets may take longer.

If you paid with a gift card, the refund is issued as store credit and can be used when ready. If you're unsure whether your refund has been processed, log into your Moosejaw account and check your order history — it will show the refund status there.

Damaged or defective items

If your item arrived damaged or defective, contact Moosejaw's customer service right away with photos of the damage. Damaged items do not have to meet the "unused" requirement — Moosejaw will replace or refund them even if you've opened the packaging. Defective items (zippers that don't work, seams that are torn from manufacturing, etc.) are also covered outside the normal return rules.

Keep the damaged item and its packaging until Moosejaw tells you what to do. They may ask you to ship it back for inspection, or they may authorize a replacement to be sent first. Either way, do not throw away the item or packaging until you've received instructions.

Frequently Asked Questions

Can I return an item after 60 days?

No, Moosejaw's standard return window is 60 days from purchase. After that date, returns are not accepted. If your item is defective or arrived damaged, contact customer service when ready — those situations may be handled differently even after 60 days.

What if I lost my receipt?

For online orders, you don't need a physical receipt — Moosejaw can look up your order using your email address or account. For in-store purchases, bring your credit or debit card (the one you paid with) and your ID. The store can look up the transaction in their system.

Do I have to pay for return shipping?

No, Moosejaw provides a prepaid shipping label for all online returns. You do not pay for return shipping. In-store returns have no shipping cost at all.

Can I return items bought on sale or with a discount code?

Yes, you can return sale items as long as they are not marked as clearance or final sale. Your refund will be the amount you actually paid, not the original full price.

What happens if I return an item but keep the packaging?

Moosejaw requires items to be in original packaging with tags attached. If you've opened the packaging or removed tags, the return will be rejected. You must return the item exactly as it came to you.