What Massey Services is and who runs it

Massey Services is a pest control company operating across the United States. The company handles common household pests — ants, termites, roaches, spiders, mosquitoes, and rodents — and also offers lawn care and wildlife removal in some service areas. Massey is owned by Rollins, Inc., a publicly traded pest management corporation that also owns Orkin and other regional brands.

The company operates through local franchises and company-owned branches, so the specific services, pricing, and response times available to you depend on which Massey location serves your address. You can find your local branch through the Massey Services website by entering your zip code.

Massey operates on a subscription model: you pay a recurring monthly or quarterly fee for regular inspections and treatments, rather than paying per visit. Some customers also purchase one-time treatments for when ready problems.

Key Takeaways

  • Massey Services charges a recurring monthly or quarterly subscription fee, and the exact cost and service frequency depend on your location and the pests you need treated.
  • The company offers both preventive pest control (regular scheduled visits) and one-time emergency treatments for active infestations.
  • Service areas, available treatments, and pricing vary by local franchise, so you need to check with your specific Massey branch for what they offer.
  • Massey is part of Rollins, Inc., which also owns Orkin, and uses similar treatment methods and service structures across its brands.

How subscription plans work

Most Massey customers sign up for a recurring service plan. A technician visits your home on a set schedule — typically monthly, every other month, or quarterly — to inspect for pests and explore treatments as needed. The technician will look for signs of infestation, treat entry points and common pest areas, and document what was found and treated.

The subscription includes follow-up visits if pests return between scheduled appointments. If you call to report an active problem, Massey will usually send a technician sooner than your next scheduled visit at no additional charge, though this varies by location and plan type.

Pricing for subscription plans is not published on the Massey website; you receive a quote after a technician inspects your home. The quote depends on your home's size, the pests present in your area, your location, and which treatments you choose. You can request quotes from multiple local Massey branches to compare.

One-time treatments and emergency service

If you have an active pest problem and do not want a long-term subscription, Massey offers one-time treatments. These are single visits to address a specific infestation — for example, a sudden ant problem or a rodent sighting. One-time service typically costs more per visit than a subscription plan spread across the year, but you pay only once.

Response time for one-time service varies. Some locations can send a technician within a few days; others may take longer depending on demand. Call your local Massey branch directly to ask about availability and pricing for a one-time visit.

Types of pests Massey treats

Massey handles the pests most common in residential homes: ants (including carpenter ants), termites, cockroaches, spiders, mosquitoes, fleas, ticks, and rodents. The company also offers wildlife removal — typically raccoons, squirrels, and opossums — though this service is not available in all areas.

Lawn care services, including grub and mosquito control for yards, are available through Massey in some regions but not others. Check with your local branch to see which services they provide.

If you have a pest not listed above, contact your local Massey branch to ask whether they can treat it. Some regional branches handle specialized problems; others refer customers elsewhere.

Treatment methods and chemicals used

Massey uses a combination of chemical treatments, baiting systems, and physical exclusion (sealing entry points) depending on the pest. The specific products and methods vary by location and pest type. Technicians are trained to explore treatments in ways that minimize risk to people and pets, but you should discuss any health concerns or pet sensitivities with the technician before treatment begins.

If you prefer organic or low-chemical options, ask your local Massey branch whether they offer alternative treatments. Some locations do; others do not. Availability and pricing for alternative methods should be discussed during your initial consultation.

Contracts and cancellation

Massey subscription plans typically require a contract, though the length and terms vary by location and plan type. Some branches offer month-to-month plans; others require a one-year commitment. Read the contract carefully before signing to understand the cancellation terms, any early termination fees, and what happens if you move.

If you need to cancel, contact your local Massey branch directly. Cancellation policies are set locally, so the process and any fees depend on your specific agreement and location.

How to get a quote and schedule service

Visit the Massey Services website and enter your zip code to find your local branch. You can request a free inspection and quote online, or call the branch directly. A technician will visit your home, inspect for pests, and provide a written quote for service.

During the inspection, the technician will ask about any pest problems you have noticed, whether you have pets or children, and what your concerns are. Be specific about where you have seen pests or signs of them — this helps the technician give you an accurate quote.

Once you accept the quote, you can schedule your first service visit. Payment methods and billing cycles (monthly, quarterly, etc.) are handled by your local branch.

Frequently Asked Questions

Is the initial inspection free?

Most Massey locations offer a free inspection and quote, but this may vary by branch. Call your local Massey office or check their website to confirm whether an inspection fee applies in your area.

What should I do to prepare my home before a Massey technician arrives?

Clear clutter from areas where pests hide — under sinks, in closets, and around baseboards — so the technician can inspect thoroughly. Remove pets from the treatment area if requested. Ask your technician what specific preparation they need when you schedule the visit.

Can I use Massey if I rent my home?

Yes, but you typically need written permission from your landlord before a pest control company treats the property. Some rental agreements require the landlord to arrange pest control. Check your lease and contact your landlord before scheduling service with Massey.

What if pests come back after treatment?

Subscription plans include follow-up visits if pests return between scheduled appointments. Contact your local Massey branch to report the problem, and they will send a technician to retreat at no additional charge. One-time treatments may have a may provide period; ask about this when you receive your quote.

How does Massey compare to other pest control companies?

Massey is one of several national pest control chains. Orkin, Terminix, and local independent companies are common alternatives. Pricing, service frequency, and treatment methods vary between companies, so getting quotes from multiple providers helps you compare what each offers in your area.