What Connecting Threads is and how to shop there

Connecting Threads is a mail-order and online quilting retailer based in Medford, Oregon, that sells fabric, patterns, notions, books, and finished quilting products. You can order from their website, by phone, or by mail, and they ship to addresses in the United States and some international locations. The store has been operating since 1987 and specializes in quilting supplies rather than general craft materials.

The store operates as a direct-to-consumer business, meaning you order directly from them rather than through a middleman. They maintain a physical warehouse in Oregon but do not operate walk-in retail locations. Most customers place orders online through their website or by calling their customer service line during business hours.

Key Takeaways

  • Connecting Threads sells quilting fabric, patterns, notions, books, and kits by mail order and online, with no physical store locations to visit.
  • You can place orders through their website, by phone at their customer service number, or by mailing an order form.
  • Shipping costs and delivery time depend on which shipping method you choose at checkout, and they offer standard and expedited options.
  • The store publishes a printed catalog several times per year that you can request, though their full inventory is available online.
  • Returns are subject to their return policy, which typically allows returns within a set timeframe if items are unused and in original condition.

How to place an order online or by phone

To order online, visit the Connecting Threads website and browse their catalog by category — fabric collections, patterns, notions, books, or finished items. You can search by product name, designer, or collection. Add items to your cart, enter your shipping address and payment information, and choose your shipping method before completing the purchase.

If you prefer to order by phone, call their customer service line during business hours. A representative can help you find specific items, answer questions about products, and process your order over the phone. You will need to provide your shipping address and payment information. Phone orders follow the same shipping and return policies as online orders.

Shipping options and delivery timeframes

Connecting Threads offers multiple shipping methods, and the cost and delivery time vary depending on which you choose. Standard shipping typically takes longer but costs less than expedited options. The exact timeframe depends on your location and current shipping volume. You select your preferred shipping method during checkout and can see the estimated delivery date before you finalize your order.

International shipping is available to some countries outside the United States, though shipping costs are higher and delivery times are longer. Check the website or call customer service to confirm whether your country is included in their international shipping program and what the estimated delivery time would be for your location.

The printed catalog and how to request one

Connecting Threads publishes a printed catalog several times per year featuring new collections, patterns, and seasonal items. The catalog is mailed to customers who request it and serves as an alternative way to browse their offerings if you prefer not to shop online. You can request a catalog through their website or by calling customer service.

The printed catalog shows product images, descriptions, and prices, though not every item in their full inventory appears in print. The online store carries a larger selection than the catalog, so if you are looking for a specific product, the website is usually the fastest way to find it. Catalogs are mailed at no charge, though delivery takes one to two weeks after you request one.

Understanding their return and exchange policy

Connecting Threads allows returns and exchanges within a specific timeframe from the date you receive your order. Items must be unused and in their original packaging to be returned for a refund. Opened or used items are typically not returnable, though you should check their current policy on the website or by contacting customer service for the exact terms.

To return an item, contact customer service with your order number and the reason for the return. They will provide you with return shipping instructions. Depending on the reason for the return, you may be responsible for return shipping costs, or the store may cover them. Refunds are processed after the store receives and inspects the returned item, which typically takes one to two weeks.

What types of products they carry

Connecting Threads stocks quilting fabric from major manufacturers and independent designers, including cotton prints, solids, batiks, and specialty fabrics. They carry pre-cut fabric bundles such as charm packs, layer cakes, and jelly rolls, which are convenient for specific quilt patterns. Their fabric selection changes seasonally and includes both classic collections and new releases.

Beyond fabric, the store sells quilting patterns in both printed and digital formats, notions such as thread, batting, and binding, quilting books and instruction guides, and finished items like pillows and wall hangings. They also offer quilting kits that bundle fabric, pattern, and notions together for specific projects. The range of products means you can source most or all of the materials for a single quilt project from one order.

How to contact customer service and get help

Connecting Threads customer service can be reached by phone during business hours, by email through their website, or by mail. Their phone number and email address are listed on the website. Customer service representatives can answer questions about products, help you find items, process orders, handle returns, and troubleshoot shipping or account issues.

Response times vary depending on the method you use. Phone calls are answered during business hours on weekdays and sometimes weekends. Email inquiries typically receive a response within one to two business days. If you are mailing a letter, allow additional time for postal delivery and processing.

Frequently Asked Questions

Can I return fabric if I have already opened the package?

Opened or used fabric is typically not returnable under their standard return policy. Unopened, unused items in original packaging can usually be returned within the timeframe specified in their policy. Contact customer service with your specific situation to confirm whether an exception might explore.

Do they ship internationally?

Connecting Threads ships to some countries outside the United States, though not all. International shipping costs significantly more and takes longer than domestic shipping. Check their website or call customer service to confirm whether your country is included and what the shipping cost and timeframe would be.

How long does it take to receive an order?

Delivery time depends on which shipping method you choose at checkout. Standard shipping typically takes longer than expedited options, and your location affects the timeframe. You can see the estimated delivery date for your specific order before you finalize your purchase.

Can I order by mail instead of online or by phone?

Yes, you can mail an order form to Connecting Threads. Request an order form through their website or by phone, fill it out with your selections and payment information, and mail it to their address in Oregon. Mail orders take longer to process than online or phone orders because of postal delivery time.

Do they offer bulk discounts for large orders?

Connecting Threads pricing is set per item, and bulk discounts are not typically advertised on their website. For questions about pricing on large orders, contact customer service directly by phone or email to discuss your specific needs.