What the Polar Express is and who runs it

The Polar Express is a seasonal train ride that runs during the winter holiday season, typically from November through December. It is not a single train or a single railroad — multiple railroads across North America operate their own version of the Polar Express, each one licensed to use the name and theme from the 2004 film. The rides are run by heritage railroads and tourist train operators, not by Amtrak or freight railroads.

Each Polar Express operates independently. The railroad in your region — or the nearest one — decides whether to run the experience, sets its own dates, ticket prices, and themed activities. Some operate for just a few weekends; others run nightly for several weeks. The experience is designed for families and includes costumed characters, hot chocolate, cookies, and a story-based journey, but the specific details vary by location.

Key Takeaways

  • The Polar Express is run by different heritage railroads in different regions, so you need to find the one nearest you and check its website for dates and prices.
  • Tickets are usually sold in advance and often sell out, especially for weekend departures and dates close to Christmas.
  • The ride typically lasts two to three hours and includes costumed characters, refreshments, and a themed experience based on the film.
  • Departure times, ticket prices, and what is included in the ticket vary significantly by location and date.
  • Most Polar Express trains require passengers to arrive 30 to 60 minutes before departure for boarding and seating.

Finding the Polar Express location nearest you

Start by searching "Polar Express train near me" or "Polar Express [your state]" to find which heritage railroad operates one in your region. Major Polar Express locations include railroads in Colorado, Illinois, Michigan, New York, Ohio, Pennsylvania, Texas, and Washington, but new locations are added some years and others may not operate in a given season.

Once you identify a railroad, go to its official website — not a third-party ticket reseller — to confirm it is running the Polar Express that year. The railroad's site will list the exact dates, departure times, ticket prices, and what is included. Some railroads run multiple departure times per day, while others run only on weekends or specific dates. Booking directly through the railroad's website is usually the safest way to purchase tickets and get accurate information about what to expect.

How ticket prices work and what they cover

Polar Express ticket prices vary widely depending on the railroad, the date, and the seating class. A single ticket typically ranges from $30 to $80 or more per person, though some railroads offer premium seating or dining packages at higher prices. Weekend dates and dates in December closer to Christmas are usually more expensive than weekday or early-season dates. Children and adults are often priced the same, though some railroads offer discounts for very young children or infants.

What is included in the ticket price also varies. Most tickets include the train ride itself, hot chocolate, cookies, and the themed entertainment with costumed characters. Some tickets include a souvenir, a commemorative bell, or a certificate. A few railroads offer premium packages that add a full meal, reserved seating, or photo opportunities with characters. Check the railroad's website to see exactly what your ticket price includes before you purchase.

How to purchase tickets and when to book

Tickets are sold through the railroad's official website or by phone. Most railroads open ticket sales in September or October for the upcoming season. Popular dates — especially weekends in December — often sell out weeks in advance. If you have specific dates in mind, book as soon as the railroad announces its schedule and opens sales.

When you purchase a ticket, you will usually choose a specific date and departure time. The railroad will send you a confirmation email with your ticket details, parking information, and instructions for arrival. Some railroads require you to print your ticket; others send a digital ticket you can show on your phone. Read the confirmation carefully for any special instructions about where to park, when to arrive, or what to bring.

What to expect on the day of your ride

Arrive at the station 30 to 60 minutes before your departure time. You will check in at the station, and staff will direct you to the train platform or waiting area. Passengers are then boarded into train cars, usually in groups. Seating is assigned by the railroad, not chosen by you, unless you purchased a premium ticket that includes reserved seating.

Once the train departs, costumed characters — typically a conductor and other holiday-themed performers — move through the cars. They interact with passengers, tell the story of the Polar Express, and distribute hot chocolate and cookies. The train usually travels for 45 minutes to two hours, then returns to the station. The entire experience, including boarding and disembarking, typically takes two to three hours from arrival to departure.

What to bring and what not to bring

Bring a valid ID or ticket confirmation on your phone or printed. Wear warm clothing — train cars are heated, but the platform and outdoor areas can be cold in November and December. Bring any medications or items your children need during a two- to three-hour outing.

Do not bring outside food or drinks — the train provides refreshments as part of the experience. Most railroads do not allow pets on the train, though some make exceptions for service animals. Check the railroad's website for its specific policies on cameras, video recording, and photography with characters. Some railroads allow personal photos; others restrict it or charge a fee for professional photos.

Cancellations, refunds, and what to do if plans change

Refund and cancellation policies vary by railroad. Most railroads allow you to reschedule your ticket to a different date if you cancel in advance, but may not offer cash refunds. Some railroads have a strict no-refund policy. A few offer refunds if the railroad cancels due to weather or mechanical issues, but not if you cancel.

Read the cancellation policy on your confirmation email or the railroad's website before you purchase. If weather is forecast for your departure date, contact the railroad directly — they will tell you whether the train is operating. Most heritage railroads operate in cold and light snow, but may cancel for heavy snow, ice, or extreme cold.

Frequently Asked Questions

Can I bring my own food or drinks on the train?

Most railroads do not allow outside food or drinks because refreshments are included in your ticket price. If you have dietary restrictions or allergies, contact the railroad before your trip to ask whether you can bring your own snacks or whether they can provide alternatives.

What if my child gets scared or uncomfortable during the ride?

The experience is designed for families, but some young children find the costumed characters or the train motion unsettling. Sit near the back of the car or an aisle seat so you can step out if needed. The train does not stop mid-journey, but staff can help you move to a quieter car or provide support.

Are there wheelchair or mobility accommodations?

Most heritage railroads have some accessible seating and can accommodate wheelchairs, but accessibility varies by railroad and by train car. Contact the railroad directly before you purchase to confirm what accommodations are available and to request what you need.

Can I take photos or videos on the train?

Most railroads allow personal photos and videos for your own use. Some charge a fee if you want professional photos taken with characters. A few restrict video recording. Check the railroad's website or call ahead to confirm their specific policy.

What happens if the train is cancelled due to weather?

Most railroads will reschedule your ticket to another date at no charge if they cancel. A few offer refunds instead. Check your confirmation email for the railroad's specific cancellation and weather policy, and contact them directly if severe weather is forecast for your departure date.