What Roberts Hawaii Tours Offers

Roberts Hawaii Tours is a tour operator based in Hawaii that arranges guided sightseeing trips across the islands. The company runs bus tours, van tours, and combination packages that visit landmarks, natural sites, and cultural attractions. Tours typically last a few hours to a full day, and Roberts handles transportation, a guide, and sometimes meals or entrance fees depending on which tour you book.

The company operates on multiple islands, including Oahu, Maui, Hawaii (Big Island), and Kauai. You book a specific tour in advance, show up at a designated meeting point, and travel with a group. Roberts has been operating since 1946, so the company has established pickup locations at major hotels and airports across the islands.

Key Takeaways

  • Roberts Hawaii Tours operates group sightseeing tours on four major Hawaiian islands, with pickup from hotels and airports included on most tours.
  • You book and pay for a specific tour before your trip, and the company sends confirmation details including your pickup time and location.
  • Tours range from a few hours to a full day, and what is included (meals, entrance fees, guide) varies by tour — check the tour description before booking.
  • The company operates year-round, but some tours may run on limited schedules during certain seasons.
  • You can book directly through Roberts Hawaii's website or through travel agents and hotel concierge desks.

How to Book a Roberts Hawaii Tour

Start by visiting the Roberts Hawaii Tours website or calling their reservations line. You will see tours listed by island and by type — volcano tours, beach tours, cultural tours, and so on. Each tour listing shows the duration, what time it starts, what is included, and the price per person.

Select the tour that fits your schedule and interests. You will need to provide your name, the number of people in your group, your hotel or accommodation address (for pickup), and a contact phone number. Roberts will confirm your booking and send you an email or letter with your pickup time, pickup location, and what to bring.

Payment methods vary — some bookings accept credit cards online, while others may require payment by phone or at pickup. Check the confirmation to see when payment is due. Most tours require booking at least a day or two in advance, though availability depends on the tour and the season.

What Happens on Tour Day

On the morning of your tour, be ready at your pickup location 10 to 15 minutes before your scheduled time. A Roberts driver will arrive in a bus or van with other tourists from nearby hotels. The driver or a separate guide will introduce themselves and explain the day's itinerary.

You will travel to the first stop, where the guide will provide information about the site and give you time to explore, take photos, or rest. Depending on the tour, you may visit multiple stops, eat a meal at a restaurant, or hike to a viewpoint. The guide typically stays with the group and answers questions throughout the day.

At the end of the tour, the driver will return you to your hotel or the original pickup point. Tours usually end by mid-afternoon or early evening, depending on the tour length. Bring water, sunscreen, comfortable shoes, and a camera — the guide will tell you what else to bring when you receive your confirmation.

What Is Included and What Costs Extra

What Roberts includes in the tour price varies. Some tours include only transportation and a guide. Others include entrance fees to parks or attractions, a meal, or both. The tour description on the website or in your confirmation will list exactly what is covered.

Items not usually included are meals beyond what is stated, souvenirs, tips for the guide or driver, and personal expenses like snacks or photos. Gratuity for the guide and driver is customary — many travelers tip 15 to 20 percent of the tour price, though it is not required. Ask your guide at the end of the day if you are unsure about tipping.

Some tours offer optional add-ons, such as a helicopter ride or a snorkel rental, which cost extra and are booked separately. These will be mentioned in the tour description.

Cancellation and Rescheduling Policies

Roberts Hawaii Tours has cancellation policies that depend on how far in advance you cancel. Most tours allow free cancellation if you cancel at least 24 to 48 hours before the tour — check your confirmation for the exact important date. If you cancel closer to the tour date, you may lose part or all of your payment.

If you need to reschedule to a different date, contact Roberts as soon as possible. They will try to move you to another tour if space is available, though there is no may provide. Bad weather or low bookings can cause Roberts to cancel a tour, in which case they will offer a refund or a date change.

How to Contact Roberts Hawaii Tours

You can reach Roberts Hawaii Tours through their website, which has a contact form and a phone number for reservations. They also have a customer service line if you have questions about a booking or need to make changes. Hotel concierge desks and travel agents in Hawaii can also help you book or modify a tour.

If you have a question about what to bring, what the weather will be like, or whether a tour is right for your group, call before you book. The reservations team can answer questions about difficulty level, walking distance, and accessibility for people with mobility concerns.

Alternatives to Roberts Hawaii Tours

Other tour companies operate in Hawaii and offer similar group tours. Some focus on specific islands or specific types of tours — volcano tours, snorkel tours, or cultural tours. Local tour operators and smaller companies sometimes offer more personalized experiences or lower prices than larger operators.

You can also rent a car and drive yourself to attractions, which gives you more flexibility but requires navigation and parking. Rideshare services like Uber and Lyft operate in Hawaii, though they are more expensive for full-day trips. Some travelers book private guides or hire a driver for a day, which costs more but allows you to customize the itinerary.

Frequently Asked Questions

Do I need to book Roberts Hawaii Tours in advance, or can I book the day of?

Most tours require booking at least 24 to 48 hours in advance. Same-day bookings are sometimes possible if space is available, but you should not count on it. Book online or call the reservations line as soon as you know your travel dates.

What if I have mobility issues or need accessibility accommodations?

Call Roberts before booking to discuss your needs. Some tours involve walking on uneven terrain or climbing stairs, while others are more accessible. The company can tell you which tours work for your situation and whether the bus or van has wheelchair access.

Are children allowed on Roberts Hawaii Tours?

Yes, children are welcome on most tours. Some tours are better suited to families than others — ask the reservations team which tours are popular with kids and whether there are discounts for children. Bring snacks and entertainment for the bus ride if your child gets restless.

What happens if the weather is bad on my tour day?

Roberts will cancel a tour only if weather makes it unsafe or impossible to operate. Light rain usually does not cancel a tour. If a tour is cancelled, you will receive a refund or the option to reschedule. Check your confirmation for the weather policy for your specific tour.

Can I book a private tour instead of a group tour?

Roberts primarily operates group tours. For private or customized tours, contact them directly to ask about options and pricing. Private tours cost more but allow you to set your own schedule and itinerary.