Agero is a roadside information company owned by AAA
Agero is a roadside information provider that handles towing, lockouts, fuel delivery, and other emergency services for drivers. It operates as a subsidiary of AAA and processes claims and dispatches for several insurance companies and membership programs. You may encounter Agero if your auto insurance policy includes roadside coverage, if you belong to AAA, or if you purchased roadside information through a retailer or membership program.
Agero does not sell memberships directly to consumers. Instead, it works behind the scenes — your insurance company or membership organization contracts with Agero to handle the actual dispatch and service delivery when you call for help. This means you interact with Agero only when you need service, and you pay through whatever program you already belong to.
The company operates a network of independent towing companies and service providers across North America. When you call for help, Agero's dispatch center locates a nearby provider, sends them to your location, and handles billing and documentation. The quality and response time depend partly on Agero's network in your area and partly on the specific coverage your policy or membership includes.
Key Takeaways
- Agero is owned by AAA and handles roadside service dispatch for insurance companies and membership programs, not for individual customers directly.
- You access Agero services through your auto insurance roadside coverage, AAA membership, or another program that contracts with Agero — you do not pay Agero separately.
- Agero's network includes independent towing and service providers, so response time and service quality vary by location and the coverage level in your plan.
- Common services include towing, lockout information, fuel delivery, battery service, and tire changes, though what you receive depends on your specific coverage.
- To use Agero services, you typically call the number on your insurance card or membership card, not Agero directly.
How to access Agero services through your coverage
You do not call Agero directly. Instead, you call the roadside information number printed on your insurance card, AAA membership card, or the documentation for whatever program you belong to. That organization routes your call to Agero's dispatch center. Have your policy or membership number, vehicle information, and location ready when you call.
If you are unsure whether your auto insurance includes roadside coverage, check your policy documents or call your insurance company's customer service line. Some policies include it automatically; others offer it as an add-on. AAA membership always includes roadside information as part of the membership fee. If you purchased roadside coverage through a retailer like Best Buy or Costco, the card or documentation you received will have the number to call.
Response time typically ranges from 30 minutes to two hours depending on your location, traffic, and how busy the local provider network is. In rural areas, response may take longer. Agero's dispatch center will give you an estimated arrival time when you call and may send you a text or email update as the provider approaches.
What services Agero covers and what you pay
Agero's standard roadside information includes towing (usually up to a certain mileage limit), lockout service, fuel delivery, battery service, and tire changes. The exact services and limits depend on your specific coverage. Some plans cover unlimited towing; others limit you to one or two tows per year or cap the towing distance at 5, 7, or 10 miles.
You pay nothing out of pocket at the time of service if the service is covered under your plan. Agero bills your insurance company or membership organization directly. If you request a service outside your coverage — for example, a tow beyond your mileage limit — Agero will tell you the out-of-pocket cost before proceeding. You can then decide whether to pay or decline.
Some insurance policies and memberships include additional services like locksmith referrals, mechanic referrals, or travel planning information. Check your coverage documents to see what is included beyond basic roadside help.
Common reasons to use Agero and what to expect
The most common reasons people call Agero are a dead battery, a flat tire, running out of fuel, being locked out of the vehicle, or needing a tow after a breakdown or accident. For battery, tire, and fuel issues, the service provider usually arrives, performs the service on the spot, and you are back on the road within 30 to 60 minutes. For lockouts, a locksmith arrives and opens your vehicle — this typically takes 15 to 30 minutes.
For towing, the provider will tow your vehicle to a repair shop, your home, or another location you specify. You should be prepared to ride along or arrange your own transportation. The tow truck driver will ask where you want the vehicle taken; if you do not have a preferred shop, ask for a recommendation or use your phone to find one nearby.
Keep in mind that roadside information covers the tow itself, not repairs. If your vehicle needs work at a repair shop, you pay for that separately through your insurance coverage (if you have collision or comprehensive coverage) or out of pocket.
What to do if you have a problem with Agero service
If the service provider does not arrive within a reasonable time, call the number you originally called and ask for a status update. Dispatch can contact the provider or send another one if there is a delay. If you receive poor service or believe you were charged incorrectly, contact the organization whose card you used — your insurance company, AAA, or your membership program — and file a complaint with them. They manage the contract with Agero and can investigate billing or service issues.
Keep documentation of the service call: the time you called, the time the provider arrived, what was done, and any out-of-pocket charges. Take photos of your vehicle and the situation if relevant. This record helps if you need to dispute a charge or file a complaint later.
If you believe Agero or the service provider caused damage to your vehicle, report it when ready to the dispatch center and to your insurance company. Document the damage with photos and get a written statement from the provider if possible.
Agero versus other roadside information options
Roadside information is available through several routes: your auto insurance policy, AAA membership, credit card benefits, vehicle manufacturer programs (like OnStar or roadside coverage bundled with a new car), and standalone roadside information companies like Better World Club or roadside coverage sold through retailers. Agero is one provider among many, and you may not have a choice of provider if your insurance or membership already contracts with them.
The main differences between roadside information programs are coverage limits (how far they tow, how many tows per year), response time (which depends on local network density), and cost. AAA membership includes roadside information and costs a membership fee; insurance roadside coverage is usually a low-cost add-on; credit card benefits vary widely; and standalone programs range from $50 to $150 per year. Compare what each option covers before choosing.
Frequently Asked Questions
Can I call Agero directly if I need roadside help?
No. You call the roadside information number on your insurance card, AAA card, or membership documentation. That organization routes your call to Agero's dispatch center. Calling Agero directly will not connect you to a service provider.
Does Agero cover towing if my car breaks down on the highway?
Yes, if your plan includes towing coverage. Agero will tow your vehicle to a repair shop, your home, or another location you choose, up to your coverage limit (usually 5 to 10 miles, though some plans cover more). You pay nothing if the tow is within your coverage; anything beyond that is your responsibility.
What if I am locked out of my car at night?
Call the roadside information number on your card. Agero dispatches a locksmith to your location, usually within 30 to 60 minutes depending on where you are. Lockout service is covered under most roadside information plans at no cost to you.
Will Agero fix my car or just tow it?
Agero provides roadside services like towing, lockouts, and fuel delivery. It does not repair vehicles. If your car needs repair, the tow takes it to a shop you choose or that Agero recommends, and you arrange repairs separately.
How do I know if my insurance includes Agero roadside coverage?
Check your insurance policy documents or call your insurance company's customer service line. They will tell you whether roadside coverage is included and what the coverage limits are. The roadside information number will be on your insurance card if coverage is active.