What RealTruck is and how to place an order

RealTruck is an online retailer that sells truck accessories and parts, ranging from bed liners and tonneau covers to grille guards, running boards, and interior upgrades. The company operates a website where you browse by vehicle make and model, add items to a cart, and check out using a credit card or PayPal. Orders ship to a U.S. address, and most items arrive within one to two weeks depending on stock and your location.

The ordering process itself is straightforward: you enter your truck's year, make, and model on the site, which filters the catalog to show compatible products. You add items to your cart, review the total including shipping, and proceed to checkout. RealTruck accepts major credit cards, PayPal, and financing options through third-party lenders if your order meets a minimum amount. After you place the order, you receive a confirmation email with a tracking number once the item ships.

RealTruck also operates physical showrooms in select locations where you can see products in person before buying. If you prefer to shop offline or want to inspect an item before purchase, you can visit a showroom, though availability varies by region. The company's website lists showroom locations and hours.

Key Takeaways

  • RealTruck sells truck accessories online and through physical showrooms, with products filtered by your specific vehicle year, make, and model.
  • Orders are placed through the website using a credit card, PayPal, or third-party financing, and most items ship within one to two weeks.
  • You receive a tracking number by email once your order ships so you can monitor delivery progress.
  • RealTruck offers a return window for items that do not fit or meet your expectations, though the exact timeframe and restocking fees depend on the product category.
  • Installation is your responsibility unless you arrange it separately; RealTruck does not provide installation services through the website.

How to find products that fit your truck

RealTruck's website uses a vehicle selector tool to narrow down compatible products. When you first visit the site or browse a category, you will see a prompt asking for your truck's year, make, and model. Enter this information, and the catalog filters to show only items designed for your vehicle. This step is important because truck accessories are often model-specific—a bed liner for a 2020 Ford F-150 will not fit a 2020 Chevrolet Silverado, even though both are full-size trucks.

Once you have selected your vehicle, you can browse by category (bed covers, bumpers, lighting, interior, etc.) or search for a specific product name. Each product page shows a photo, description, price, customer reviews, and compatibility details. If you are unsure whether an item will fit, the product page usually lists the compatible model years and cab styles. You can also contact RealTruck's customer service team through the website to confirm fit before you buy.

Some products come in multiple finishes or sizes. For example, a tonneau cover might be available in black, silver, or tan, and in lengths matching different bed sizes. The product page will show all available options, and you select the one that matches your truck before adding it to your cart.

Shipping, delivery times, and tracking

RealTruck ships orders to addresses within the United States. Shipping cost depends on the item's size and weight and your delivery location. Smaller items like LED bulbs or interior trim pieces ship for a flat rate or free shipping if your order meets a minimum threshold. Larger items like bed covers or bumpers incur higher shipping fees because of their size and weight.

Most in-stock items ship within three to five business days. Once your order ships, you receive an email with a tracking number from the carrier (usually FedEx, UPS, or a freight service for large items). You can use this number to track your package's progress from the warehouse to your address. Delivery typically takes five to ten business days after the item ships, though this varies by region and carrier.

If an item is out of stock, RealTruck will notify you and provide an estimated restock date. You can choose to wait for the restock, cancel the order, or substitute a different product. Large items like tonneau covers or bed liners sometimes ship via freight carrier rather than standard parcel service, which may require a signature and can take longer to arrange.

Returns and what happens if something does not fit

RealTruck allows returns within a set window from the date of purchase. The exact timeframe varies by product category—some items have a 30-day return window, while others may be 60 days. Check the product page or your order confirmation for the specific return important date for your item. To start a return, log into your account on the RealTruck website, find the order, and select the return option. You will receive instructions for shipping the item back.

Most returns require you to pay for return shipping unless the item arrived damaged or defective. Some product categories also carry a restocking fee, typically 10 to 20 percent of the purchase price, which is deducted from your refund. This fee covers the cost of inspecting and reshelving the item. If the product is damaged or does not match the description, you may be able to return it without a restocking fee—contact customer service to discuss your situation.

Refunds are processed after RealTruck receives and inspects your returned item, which usually takes five to ten business days. The refund is credited back to your original payment method. If you financed your purchase, the refund is applied to your loan balance rather than returned as cash.

Payment options and financing

RealTruck accepts major credit cards (Visa, Mastercard, American Express, Discover) and PayPal at checkout. If your order total meets a minimum threshold—typically $500 or more—you can also choose third-party financing through companies like Affirm or Synchrony. These lenders offer payment plans that spread your purchase across several months, often with no interest if you pay within a promotional period (usually 6, 12, or 24 months depending on the lender and your approval).

When you select financing, you are taken to the lender's site to complete a credit check and agree to the loan terms. Approval is usually when ready or within a few minutes. If you are approved, the lender pays RealTruck when ready, and your order processes as normal. You then make monthly payments to the lender according to the agreed schedule.

Financing terms vary based on your credit score and the lender's current offers. If you do not meet the minimum order amount or prefer not to finance, you can pay in full with a credit card or PayPal. Some credit cards offer their own rewards or cash back on purchases, which can offset a portion of your cost.

Installation and what to do after your order arrives

RealTruck sells products only; the company does not provide installation services through its website or showrooms. Once your item arrives, installation is your responsibility. Some accessories are straightforward to install—LED bulbs, seat covers, or floor mats require minimal tools and can be done in an hour or less. Other items like bed liners, tonneau covers, or bumpers are more complex and may require drilling, welding, or alignment work.

If you are not comfortable installing an item yourself, you can take your truck and the accessory to a local mechanic, body shop, or truck customization shop. Many shops charge a labor fee for installation, which varies based on the product and your location. Some RealTruck showroom locations may offer installation referrals or partnerships with local installers, though this is not may provide.

Product pages on RealTruck's website often include installation guides, videos, or links to third-party installation resources. Before you buy, review these materials to understand what the installation involves. If you have questions about installation difficulty or compatibility, contact RealTruck's customer service team before placing your order.

Customer service and how to contact RealTruck

RealTruck offers customer support through its website, phone, and email. You can reach the support team by filling out a contact form on the site, calling their phone number (listed on the website), or emailing a support address. Response times vary—phone support is typically available during business hours, while email responses may take one to two business days.

Common reasons to contact customer service include questions about product fit, shipping status, returns, or technical issues with the website. If you have a question about whether an accessory will fit your specific truck configuration (for example, if your truck has a custom bed or aftermarket parts), customer service can often confirm compatibility before you buy. If your order has not arrived within the expected timeframe, you can also contact support to investigate the shipment status.

RealTruck's website also includes a FAQ section and product reviews from other customers who own the same truck model. Reading reviews can help you understand real-world fit, quality, and installation difficulty before you purchase.

Frequently Asked Questions

Does RealTruck ship outside the United States?

RealTruck ships to U.S. addresses only. If you need an accessory shipped internationally, you would need to use a package forwarding service or contact RealTruck customer service to discuss other options, though this is not a standard service they offer.

Can I return an item if I installed it and changed my mind?

Most returns require the item to be in resalable condition. If you have installed an accessory and it no longer meets that standard, RealTruck may refuse the return or explore a higher restocking fee. Check the return policy for your specific product before installing, or contact customer service to ask whether a return is possible after installation.

What if my truck has a custom bed or non-standard configuration?

Contact RealTruck customer service with details about your truck's modifications. They can tell you whether a product will still fit or recommend alternatives. Some accessories are designed to work with aftermarket parts, while others may not be compatible.

How long does financing approval take?

Financing decisions are usually made when ready or within a few minutes when you explore through the lender's site. If you are not approved when ready, the lender may request additional information, which can take a few hours to a day. You will receive an email notification of the decision.

Can I pick up an order from a RealTruck showroom instead of having it shipped?

Some showroom locations may offer local pickup for in-stock items, but this is not may provide at all locations. Contact your nearest showroom directly to ask whether pickup is an option for your order.