What Mountain Valley Spring Water is and how it gets to your home
Mountain Valley Spring Water is bottled water sourced from a spring in Hot Springs, Arkansas, and delivered to homes and offices through a subscription service. You order bottles through their website or phone, and a delivery driver brings them to your door on a schedule you set — typically weekly, biweekly, or monthly. You pay per bottle or per case, plus a delivery fee that varies by your location and how often you order.
The service works like this: you set up an account, choose your delivery frequency, and the company handles the rest. Bottles arrive in cases (usually five-gallon jugs or smaller bottles, depending on what you order), and you use them with a water cooler or dispenser in your home. When bottles are empty, you leave them outside or by your door, and the driver swaps them for full ones on the next delivery.
Mountain Valley competes with other national water delivery services like Culligan, Primo, and local water delivery companies. The main difference between them is source (spring water versus purified or mineral water), bottle size options, and delivery coverage in your area. Not all water delivery services operate everywhere, so availability depends on where you live.
Key Takeaways
- Mountain Valley delivers bottled spring water to your home on a schedule you choose, and you pay per bottle or case plus a delivery fee.
- You need a water cooler or dispenser to use the bottles, and the company typically swaps empty bottles for full ones during delivery.
- Delivery fees and bottle prices vary by location and order frequency, so costs differ depending on where you live and how often you order.
- Mountain Valley does not operate in all areas, so you should check their website or call to confirm service is available at your address.
- The bottles are returnable and reusable, so you do not buy new bottles each time — you exchange empties for refilled ones.
How to set up a Mountain Valley account
Start by visiting Mountain Valley's website or calling their customer service line to check whether they deliver to your address. Enter your ZIP code on their site, and it will tell you whether service is available and what the delivery fee is in your area. If service is available, you can create an account online or over the phone.
When you set up your account, you will choose your delivery frequency (weekly, biweekly, or monthly), the type and size of bottles you want, and how many cases per delivery. You will also provide a payment method — Mountain Valley accepts credit cards and debit cards. Some areas also offer automatic recurring billing, which charges your card on your delivery day each cycle.
Before your first delivery, make sure you have a water cooler or dispenser ready. Mountain Valley does not provide coolers as part of the standard service in most areas, though some locations offer cooler rentals or sales. You can buy a cooler separately from Mountain Valley, rent one, or use your own. The cooler sits on top of or beside the water jug and dispenses hot and cold water.
Bottle sizes and pricing
Mountain Valley offers bottles in different sizes depending on your needs. The most common option is the five-gallon jug, which is the standard for most home water delivery services. They also sell smaller bottles (typically one-gallon or smaller single-serve bottles) in some areas. Check their website or call to see which sizes are available in your location.
Pricing varies significantly by location and order size. A five-gallon jug typically costs between $5 and $8 per bottle, but this can be higher or lower depending on your area and whether you have a discount or promotion. Delivery fees usually range from $2 to $5 per delivery, though some areas charge more. If you order multiple cases at once, the per-bottle cost may be lower than ordering a single case.
Mountain Valley sometimes runs promotions for new customers, such as a discount on your first delivery or free bottles with your first order. These offers vary by location and change over time, so ask about current promotions when you sign up. You can also ask whether they offer discounts for setting up automatic recurring deliveries.
What happens on delivery day
On your scheduled delivery day, a Mountain Valley driver will arrive at your home during a window you agree to when you set up service. You do not need to be home for every delivery — many customers leave empty bottles outside or in a designated spot, and the driver swaps them for full ones. If you prefer to meet the driver, you can arrange that when you sign up.
The driver will bring your full bottles to your door and take away the empty ones. If you have a cooler, the driver can help you load the new jug into it, though this varies by location and driver. The entire process usually takes just a few minutes. You will be charged for that delivery on your account, either when ready or on your next billing cycle depending on your payment setup.
If you are not ready for a delivery or need to skip a week, you can pause or reschedule through your online account or by calling customer service. Most companies allow you to skip deliveries without penalty, though some have minimum order requirements or may charge a small fee if you cancel too close to your delivery date.
Comparing Mountain Valley to other water delivery services
Mountain Valley competes with several national and regional water delivery companies. Culligan is one of the largest, offering spring water, purified water, and mineral water in most areas. Primo focuses on purified and mineral water and has strong coverage in the South and Midwest. Local water delivery companies in your area may also offer spring water or purified water at different prices.
The main differences come down to water source, bottle sizes, cooler options, and price. Mountain Valley emphasizes spring water sourced from Arkansas, while Culligan and Primo offer a mix of water types. Some services include cooler rental or sales; others do not. Delivery fees and bottle prices vary widely, so it is worth checking what is available in your area before committing to one service.
If you are deciding between services, ask each company for their current pricing, available bottle sizes, and whether they offer cooler rentals or sales. Also ask about their cancellation policy — some services require a contract, while others let you cancel anytime. Reading customer reviews can also help you understand what delivery reliability and customer service are like in your area.
Canceling or pausing your Mountain Valley service
If you want to stop receiving deliveries, you can cancel your account through your online account portal or by calling customer service. Most water delivery services do not charge a cancellation fee if you are on a month-to-month plan, but if you signed a contract, there may be an early termination fee. Check your account or ask customer service what your cancellation terms are before you sign up.
If you just need a break, you can pause your deliveries instead of canceling. This keeps your account active and lets you restart deliveries whenever you are ready, without having to sign up again. Pausing is usually free and can be done through your online account or by calling customer service.
When you cancel, make sure to return any bottles you have. Mountain Valley owns the bottles, and you are responsible for returning them. If you do not return bottles, the company may charge you a deposit or bottle fee. Ask customer service what the return process is — some companies will pick up bottles during your final delivery, while others may require you to return them yourself.
Frequently Asked Questions
Does Mountain Valley deliver to my area?
Mountain Valley does not operate everywhere. Enter your ZIP code on their website to check whether they deliver to your address. If they do not, you can search for other water delivery services in your area, such as Culligan, Primo, or local companies.
Do I have to buy a water cooler from Mountain Valley?
No. You can buy a cooler from Mountain Valley, rent one from them, buy one from another retailer, or use a cooler you already own. Mountain Valley's coolers are optional — the service works with any compatible cooler that accepts their bottle size.
What if I run out of water before my next delivery?
You can request an extra delivery by logging into your account or calling customer service. There may be an additional delivery fee, but most companies can send a driver out within a day or two if you need water urgently. You can also adjust your delivery frequency going forward if you find you are running out too quickly.
Can I change my delivery schedule after I sign up?
Yes. You can change your delivery frequency, pause deliveries, or adjust the number of bottles you order through your online account or by calling customer service. Changes usually take effect on your next scheduled delivery.
What is the difference between spring water and purified water?
Spring water comes from a natural spring and is minimally processed. Purified water is treated to remove minerals and contaminants. Mountain Valley delivers spring water; other services like Culligan and Primo offer both. The choice depends on your preference and what your doctor or dentist recommends for your household.