How to cancel Amazon Music
You can cancel Amazon Music through your Amazon account settings on any device with internet access. The process takes about two minutes and stops your charges when ready — you keep access to your music through the end of your current billing period, then your account closes.
Amazon Music has three subscription types: Amazon Music Free (ad-supported, no cancellation needed), Amazon Music Unlimited (the paid tier), and Amazon Music included with Amazon Prime. The cancellation steps differ slightly depending on which one you have, and whether you signed up through Amazon directly or through a third-party app like Apple or Google Play.
You do not need to contact Amazon customer service to cancel. The option lives in your account settings and works the same way whether you pay monthly or yearly.
Key Takeaways
- Cancel Amazon Music Unlimited by going to Your Account > Login & Security > Amazon Music Settings, then selecting "Cancel Subscription" next to your plan.
- If you subscribed through Apple, Google Play, or another app store, you must cancel through that app store's settings, not through Amazon.
- Your music access continues until the end of your current billing cycle, even after you cancel.
- If Amazon Music came with your Prime membership, canceling Prime also cancels Music — you cannot cancel Music alone while keeping Prime.
- You can resubscribe at any time; canceling does not delete your playlists or account history.
Cancel through Amazon.com (direct subscription)
If you signed up for Amazon Music Unlimited directly through Amazon's website or the Amazon Music app, follow these steps:
- Go to amazon.com and sign in to your account.
- Hover over "Account & Lists" in the top right corner and select "Your Account."
- Scroll down and select "Login & Security."
- Find the section labeled "Amazon Music Settings" and select "Manage Your Subscription" or "View Details."
- Select "Cancel Subscription" next to your current plan.
- Amazon will ask you to confirm and may offer a discount to stay. You can decline and proceed with cancellation.
After you confirm, you will see a message with your cancellation date. You will receive a confirmation email. Your subscription remains active through the end of your current billing period — if you paid on the 15th of the month, you have access through the 15th of next month.
Cancel a subscription through an app store
If you signed up for Amazon Music through Apple App Store, Google Play, Amazon Appstore, or another third-party platform, you must cancel through that same platform. Amazon cannot process the cancellation for you.
Through Apple App Store: Open the App Store app, tap your profile icon, select "Subscriptions," find Amazon Music, and tap "Cancel Subscription."
Through Google Play: Open Google Play, tap your profile icon, select "Payments and subscriptions," choose "Subscriptions," find Amazon Music, and tap "Cancel Subscription."
Through Amazon Appstore: Open the Amazon Appstore app, tap the menu icon, select "Subscriptions," find Amazon Music, and tap "Cancel."
The timing works the same way — your access continues through the end of your current billing period, and you will receive a confirmation from the app store.
What happens to your music and account after cancellation
Canceling Amazon Music Unlimited does not delete your account, playlists, or listening history. If you resubscribe later, all of that information will be there.
While your subscription is active (through the end of your billing period), you can still stream, read, and create playlists. Once your access ends, you lose the ability to stream or read music. Any playlists you created remain in your account, but you cannot listen to them until you resubscribe.
If you have Amazon Music included with Prime, canceling Prime will also cancel your Music access. You cannot cancel Music alone while keeping Prime — they are bundled together.
If you cannot find the cancellation option
If you have looked through your account settings and cannot locate the cancellation button, check whether your subscription is actually active. Some accounts show "Free" or "Trial" status, which do not require cancellation.
If your subscription is active and you still cannot find the option, you may have signed up through a third-party platform and forgotten. Check your email receipts for the most recent charge — the sender's email address will tell you whether it came from Amazon directly or from Apple, Google, or another service.
You can also contact Amazon customer service through your account. Go to amazon.com, select "Account," scroll to "Customer Service," and choose "Contact Us." Select "Amazon Music" as the topic and describe what you see in your account settings. A representative can confirm your subscription type and walk you through the cancellation steps for your specific situation.
Resubscribing after cancellation
You can resubscribe to Amazon Music at any time through the same method you originally used. If you canceled a direct Amazon subscription, you can restart it through amazon.com or the Amazon Music app. If you canceled through an app store, you restart it through that app store.
When you resubscribe, your account, playlists, and listening history will be restored. You will not lose anything by canceling and coming back later.
Frequently Asked Questions
Do I get a refund if I cancel in the middle of my billing cycle?
No. Amazon does not issue refunds for partial months. Your subscription remains active through the end of your current billing period, so you have access to all features until that date. If you cancel on the 5th of the month but your billing date is the 20th, you keep access through the 20th.
What if I subscribed through a family member's Amazon account?
Only the account holder can cancel the subscription. If someone else set up the account, you will need to ask them to go through the cancellation steps, or you can contact Amazon customer service and explain the situation. Have the account holder's email address ready.
Will I lose my downloaded music after I cancel?
Yes. Any music you downloaded to your device through Amazon Music will stop working once your subscription ends. Downloaded songs are tied to your active subscription and cannot be played offline after cancellation. If you want to keep music, you need to purchase it separately through Amazon Music Store or another retailer.
Can I cancel Amazon Music but keep my Prime membership?
No. Amazon Music is included with Prime and cannot be separated. If you want to cancel Music, you would need to cancel Prime entirely. However, you can downgrade to Amazon Music Free (the ad-supported version) if you want to keep some music access without paying.
How long does it take for my cancellation to go through?
Cancellation is when ready. Once you confirm the cancellation in your account settings, it is processed right away. You will receive a confirmation email within a few minutes. Your access continues through the end of your current billing period as stated in the confirmation.