How to cancel Amazon Prime
You can cancel Amazon Prime through your Amazon account settings on any device with internet access. The process takes about two minutes and stops your membership when ready if you cancel during your free trial, or at the end of your current billing period if you're a paying member. Amazon does not charge a cancellation fee, and you keep access to Prime benefits until your paid period ends.
The steps are the same whether you signed up through Amazon.com directly, through a third-party app, or as part of a bundle like Prime Video. If you signed up through a carrier like Verizon or a service like The Roku Channel, you'll cancel through that provider instead.
Key Takeaways
- You can cancel Prime anytime through your Amazon account settings without paying a penalty.
- If you're in a free trial, cancellation stops your membership right away; if you pay monthly or yearly, you keep access until your current billing period ends.
- Cancelling through Amazon.com is different from cancelling a Prime membership you signed up for through another company's app or service.
- Amazon will ask you to confirm your cancellation and may offer you a discount to stay, but you can proceed without accepting any offer.
Cancel Prime through Amazon.com or the Amazon app
Open your web browser and go to amazon.com, or open the Amazon app on your phone. Sign in to your account. On a computer, click the account icon in the top right corner and select "Your Account" from the dropdown menu. On a phone, tap the three horizontal lines (menu icon) at the bottom right, then tap "Your Account."
Look for a section called "Memberships and Subscriptions" or "Prime Membership." Click or tap on it. You should see your current Prime plan listed with a button that says "Manage Membership" or "Cancel Membership." Click that button. Amazon will show you your current billing date and ask you to confirm that you want to cancel. Click "Cancel Membership" again to finish.
After you cancel, Amazon sends a confirmation email to the address on your account. If you don't receive it within a few minutes, check your spam or promotions folder. Keep this email as proof of cancellation in case you're charged by mistake.
What happens to your account and data after cancellation
Cancelling Prime does not delete your Amazon account or remove your order history. You can still use Amazon to shop, and your saved addresses, payment methods, and wish lists stay in place. You straightforward lose the benefits that come with Prime membership, like free two-day shipping and access to Prime Video.
If you have an active Prime Video subscription bundled with Prime, that access ends when your Prime membership ends. However, if you subscribed to Prime Video as a separate service, it continues even after Prime cancels. You can check which services are tied together by looking at your "Memberships and Subscriptions" page.
Cancel Prime if you signed up through another company
If you signed up for Prime through your phone carrier, a smart TV platform, or a streaming service, you must cancel through that company, not through Amazon. Common places where this happens include Verizon, T-Mobile, Apple, Google Play, The Roku Channel, and Comcast.
To find out where you signed up, check your credit card or bank statement for the charge. If it says "Amazon" you cancel on Amazon.com. If it says the name of another company, contact that company's customer service or go to your account settings within their app or website and look for "Subscriptions" or "Memberships." The cancellation process varies by company, but most let you cancel in your account settings without calling.
Pausing Prime instead of cancelling
Amazon does not offer a pause or suspend feature for Prime membership. Your only options are to keep your membership active or cancel it. If you think you might want Prime again in the future, you can cancel now and sign up for a new free trial later, though Amazon limits how often you can use free trials on the same account.
Some people cancel and then when ready sign up again to get a discounted rate or a promotional offer. Amazon sometimes shows you a special rate when you're about to cancel, so check that screen before you confirm cancellation.
Refunds and billing after cancellation
If you cancel during a free trial, you are not charged anything and your membership ends when ready. If you cancel after your free trial ends and you've already paid for a month or year of membership, Amazon does not refund the unused portion. Your membership straightforward continues until the end of that billing period, and then stops.
For example, if you pay $139 for an annual membership and cancel three months later, you keep Prime access for the full year and receive no refund. If you cancel before your next billing date, you won't be charged again. Check your confirmation email to see your final billing date.
If you're charged after cancelling
If Amazon charges you after your cancellation date, contact Amazon Customer Service through your account. Go to "Help" at the bottom of the Amazon homepage, then select "Contact Us." Choose the option for billing or subscription issues. You can chat with a representative, request a callback, or send a message.
Have your confirmation email and the charge details ready. Amazon can usually reverse a charge within a few days if you cancelled correctly. If the charge came from a third-party company (not Amazon directly), contact that company's customer service instead.
Frequently Asked Questions
Can I cancel Prime anytime or only on certain dates?
You can cancel anytime. If you're in a free trial, it stops right away. If you pay monthly or yearly, you keep access until your current billing period ends, then it stops automatically with no further charges.
Will I lose my Prime Video shows and movies if I cancel Prime?
If Prime Video came with your Prime membership, yes — your access ends when Prime ends. If you subscribed to Prime Video separately, it continues. Check your "Memberships and Subscriptions" page to see which services are linked.
Can I get a refund for the unused part of my membership?
No. Amazon does not refund unused time. If you paid for a full year and cancel after three months, you keep access for the full year but receive no refund for the months you don't use.
What if I don't see a cancel button in my account settings?
You may have signed up through another company like Verizon or Apple. Check your bank statement to see who charged you. If it's not Amazon, cancel through that company's app or website instead.
Can I use a free trial again after I cancel?
Amazon limits free trials on the same account. If you've used one before, you may not be able to use another, though Amazon sometimes offers new trial periods to returning members. You can always sign up as a paid member.