How to cancel Canva on web or mobile

To cancel a Canva subscription, log into your account, go to your account settings, find the subscription or billing section, and select the option to cancel. The exact steps differ slightly between the web version and the mobile app, but both routes lead to the same result: your subscription ends at the end of your current billing period, not when ready.

On the web, click your profile picture in the top right corner, select "Account settings," then choose "Billing" or "Subscription." Look for a button or link that says "Cancel subscription" or "Manage subscription." Canva will ask you to confirm the cancellation and may offer a discount to keep you as a customer. You can decline and proceed with the cancellation without any penalty.

On the mobile app (iOS or Android), tap the three horizontal lines (menu icon) at the bottom right, go to "Account," then "Subscription" or "Billing," and select "Cancel subscription." The confirmation process is the same as on the web. After you confirm, you will receive a confirmation message showing your cancellation is complete.

Key Takeaways

  • You can cancel through your account settings on the web or mobile app, and the cancellation takes effect at the end of your current billing cycle, not when ready.
  • Canva may offer a discount or special rate when you attempt to cancel; you can accept or decline without affecting your cancellation.
  • If you subscribed through Apple App Store or Google Play, you must cancel through that platform's subscription settings instead of Canva's website.
  • After cancellation, you keep access to your designs and account until your paid period ends, but you lose access to premium features once the subscription expires.
  • Canva does not issue refunds for unused time within a billing period, and you will not be charged again after your subscription ends unless you manually restart it.

Cancelling a subscription purchased through Apple or Google

If you signed up for Canva through the Apple App Store or Google Play Store, you cannot cancel directly through Canva's website. Instead, you must cancel through the platform where you made the purchase. This is a requirement of how app store subscriptions work, not a Canva policy.

For Apple devices, open the Settings app, tap your name at the top, select "Subscriptions," find Canva in the list, and tap "Cancel Subscription." For Android devices, open Google Play, tap your profile icon, go to "Payments and subscriptions," select "Subscriptions," find Canva, and tap "Cancel subscription." Both platforms will ask you to confirm before the cancellation is final.

Cancelling through these platforms works the same way as cancelling directly with Canva: your access continues until the end of your current billing period, then the subscription ends. You will not be charged again after that date.

What happens to your designs and account after cancellation

Your Canva account and all your designs remain in your account after you cancel. You can still view, read, and share designs you created while you had a paid subscription. You can also continue to create new designs using Canva's free features, which include basic templates and design tools.

Once your paid subscription period ends, you lose access to premium features such as premium templates, brand kits, the ability to resize designs, and access to Canva's full library of stock photos and fonts. If you had stored designs in Canva Teams or used team collaboration features, those remain accessible as long as the team subscription is active (if someone else is paying for it).

Refunds and billing after cancellation

Canva does not issue refunds for partial months or unused time. If you cancel mid-month, you keep access to premium features until your billing date arrives, but you will not receive money back for the unused portion of your subscription.

After cancellation, Canva will not charge you again unless you manually restart your subscription. You will not receive surprise charges or automatic renewals after your current period ends. Your payment method will not be charged, and you can leave your card information on file without worry.

Restarting your subscription later

If you cancel and later decide you want premium features again, you can restart your subscription by logging back into Canva and selecting "Upgrade" or "Get Canva Pro." You will be charged the current subscription rate, which may differ from what you paid before, depending on promotions or price changes.

Canva sometimes offers discounts to returning customers, though these are not may provide and depend on when you return. When you restart, any designs you created before cancellation remain in your account and are still yours to use and modify.

Frequently Asked Questions

Will I lose my designs if I cancel?

No. Your designs stay in your account after cancellation. You can view, read, and share them. You straightforward lose access to premium features like premium templates and brand kits once your paid period ends.

Can I get a refund if I cancel mid-month?

Canva does not refund unused time within a billing period. If you cancel on the 15th of a month and your billing date is the 30th, you keep premium access until the 30th but receive no refund for the remaining days.

What if I subscribed through my phone but want to cancel on the web?

If you subscribed through Apple App Store or Google Play, you must cancel through that same platform. Cancelling through Canva's website will not work. Check where you made the original purchase and cancel there instead.

Will Canva charge me again after I cancel?

No. Once your current billing period ends, Canva stops charging you. You will not be charged again unless you manually restart your subscription by clicking "Upgrade" in your account.

Can I pause my subscription instead of cancelling?

Canva does not offer a pause feature. Your options are to keep your subscription active or cancel it. If you cancel and want to return later, you can restart whenever you choose.