How to cancel Chegg through your account settings
You can cancel your Chegg subscription by logging into your account on Chegg.com, going to your account settings, and selecting the option to manage or cancel your subscription. The exact steps depend on whether you subscribed through Chegg's website directly or through a third-party platform like Apple App Store or Google Play.
If you subscribed on Chegg.com, log in, click your profile icon in the top right corner, select "Account Settings," then find "Subscriptions" or "Billing." Look for the active subscription and choose "Cancel Subscription" or "Manage Subscription." Chegg will ask you to confirm the cancellation and may offer a discount to keep you as a customer.
After you confirm the cancellation, Chegg sends a confirmation email to the address on your account. Keep this email as proof of cancellation. Your access continues until the end of your current billing period — Chegg does not refund the portion of the month you have already paid.
Cancelling a Chegg subscription from Apple App Store or Google Play
If you subscribed through your phone's app store rather than Chegg's website, you must cancel through that same store, not through Chegg's website. Cancelling only on Chegg.com will not stop the charges from your app store.
For Apple App Store: Open the App Store app, tap your profile icon at the top right, select "Subscriptions," find Chegg, and tap "Cancel Subscription." For Google Play: Open the Google Play app, tap your profile icon, select "Payments and subscriptions," then "Subscriptions," find Chegg, and tap "Cancel subscription."
After you cancel through your app store, the subscription stops at the end of your current billing cycle. You will receive a confirmation from Apple or Google, not from Chegg. If you see charges after cancellation, contact your app store's customer service, as Chegg cannot process refunds for app store subscriptions.
Key Takeaways
- Cancellations made on Chegg.com take effect at the end of your current billing period, not when ready.
- If you subscribed through Apple App Store or Google Play, you must cancel through that app store, not on Chegg's website.
- Chegg sends a cancellation confirmation email; save this as proof in case charges continue.
- You will not receive a refund for the portion of your current billing cycle already paid.
- If charges continue after cancellation, contact either Chegg (for website subscriptions) or your app store (for app subscriptions).
What happens to your account after cancellation
Once your subscription ends, you lose access to Chegg's paid features, which typically include textbook rentals, informed Q&A answers, and homework help tools. Any textbooks you rented remain yours to keep until the rental period ends, even if your subscription is cancelled. Your account itself does not disappear — you can log back in at any time.
If you had an active textbook rental when you cancelled, that rental continues until its original due date. You are still responsible for returning it in the condition specified in your rental agreement. Chegg will send you a prepaid shipping label when the rental period nears its end.
Contacting Chegg if cancellation does not work
If you cancelled your subscription but charges continue to appear on your statement, contact Chegg's customer service directly. You can reach them through the "Contact Us" page on Chegg.com, which offers options for phone, email, or chat support. Have your confirmation email and your billing statement ready when you contact them.
If you subscribed through an app store and charges continue after you cancelled there, contact your app store's customer service instead. Apple and Google handle refunds for app store subscriptions, not Chegg. Provide them with your cancellation confirmation and the dates of the unwanted charges.
Pausing instead of cancelling
Chegg offers the option to pause your subscription for up to three months instead of cancelling it entirely. During a pause, you are not charged, but your account remains active and you can resume your subscription without losing your saved information. This option appears in your account settings alongside the cancellation option.
Pausing is useful if you need a temporary break — for example, during a semester when you do not need textbooks — but plan to return to Chegg later. When your pause period ends, your subscription automatically resumes and you are charged again unless you cancel before the pause expires.
Frequently Asked Questions
Will I get a refund if I cancel mid-month?
No. Chegg does not refund unused portions of your current billing cycle. Your access continues until the end of that cycle, but you will not receive money back for the days remaining after cancellation.
Can I cancel my subscription and then reactivate it later?
Yes. Your account remains active after cancellation, and you can subscribe again at any time by going to your account settings and choosing to renew. Chegg may offer a promotional rate to returning customers.
What if I cancel but still see a charge on my credit card?
Check the date of the charge. If it is dated before your cancellation confirmation, it is a final charge for the billing cycle you already paid for. If it is dated after cancellation, contact Chegg's customer service with your confirmation email and the charge date. If you subscribed through an app store, contact that store instead.
Do I need to return my rented textbooks after I cancel?
Yes, if you have an active rental. The rental period continues independently of your subscription status. Chegg will send you a prepaid shipping label when the rental is due. Failure to return a textbook may result in a charge to your account.
How do I know if my cancellation went through?
Chegg sends a confirmation email to the address on your account. Check your email (including spam folders) for this message. You can also log into your account and check your subscription status in account settings — it should show "Cancelled" or "No active subscription."