How to cancel Max

To cancel Max, log into your account on the Max website or app, go to your account settings, select "Subscription," and choose "Cancel Subscription." Max will ask you to confirm the cancellation and may offer you a discount to stay. Once you confirm, your subscription ends at the end of your current billing cycle — you keep access until that date, then lose it. You will not be charged again after that final billing date.

If you signed up through a third party — like Apple, Google Play, Amazon Prime Video Channels, or Roku — you must cancel through that service instead, not through Max directly. Cancelling on Max's website will not work if your billing goes through another company. Check your confirmation email or your bank statement to see where you were charged, then cancel there.

Max does not process refunds for the current billing period, even if you cancel mid-month. Your subscription runs through the end of the month you paid for, and that is when it stops.

Key Takeaways

  • Log into Max on the website or app, go to account settings, find Subscription, and select Cancel Subscription to end your account.
  • If you signed up through Apple, Google Play, Amazon Prime Video Channels, or Roku, you must cancel through that service, not through Max itself.
  • Your access continues until the end of your current billing cycle, and Max does not refund the period you already paid for.
  • Max may offer you a discount code or lower price before you confirm cancellation — review the offer before you decide.
  • Check your email for a cancellation confirmation, and verify that no charges appear on your next billing date.

Cancelling through the Max website or app

On the Max website, sign in to your account. Click the profile icon in the top right corner, then select "Account" from the menu. Look for "Subscription" or "Billing" — the exact label varies depending on your account type. Click on it, then find the button that says "Cancel Subscription" or "Manage Subscription." Max will show you your current plan and billing date.

On the Max app, the path is similar but the menu location changes by device. On most phones and tablets, tap the profile icon (usually in the bottom right), then tap "Account" or "Settings," then "Subscription." Look for "Cancel" or "Manage Subscription." The app may direct you to complete the cancellation on the website instead — if so, follow the link provided.

Before you confirm, Max will show you what you are about to lose and when. Read this screen carefully. It tells you your final access date and whether any promotional pricing is ending. If you see an offer to stay at a lower price, decide whether you want to take it before you proceed.

Cancelling if you signed up through a third-party service

If you subscribed to Max through Apple, Google Play, Amazon Prime Video Channels, or Roku, cancelling on Max's website will not work. Your billing relationship is with that third party, not with Max directly. You must cancel through the service you used to sign up.

Through Apple: On an iPhone or iPad, open Settings, tap your name at the top, select "Subscriptions," find Max, and tap "Cancel Subscription." On a Mac, open System Settings, click your name, select "Subscriptions," find Max, and click "Edit" then "Cancel." On Apple TV, go to Settings, select Accounts, then Subscriptions, find Max, and choose Cancel.

Through Google Play: On an Android phone or tablet, open the Google Play Store app, tap your profile icon in the top right, select "Subscriptions," find Max, and tap "Cancel Subscription."

Through Amazon Prime Video Channels: Go to Amazon.com, sign in, go to "Your Account," select "Memberships and Subscriptions," find Max, and click "Cancel Channel."

Through Roku: On your Roku device, go to Home, select "Subscriptions," find Max, and choose "Cancel."

What happens after you cancel

After you confirm cancellation, Max sends a confirmation email to the address on your account. This email states your final access date — usually the last day of the month you paid for. Save this email. You keep full access to Max until that date. On the day after your final access date, you will no longer be able to log in or watch anything.

Max will not charge you again after your final billing date. Check your bank or credit card statement on the date your subscription was supposed to renew to make sure no charge went through. If you see a charge after your cancellation date, contact Max support with your cancellation confirmation email.

If you change your mind before your access ends, you can reactivate your subscription by logging back in and choosing a plan. You will not lose any saved shows, watchlists, or viewing history if you cancel and come back later.

Pausing instead of cancelling

Max does not offer an official pause or freeze option. If you want to stop paying temporarily but keep your account active, you have two choices: cancel now and reactivate later, or contact Max support to ask about a temporary hold. Support cannot may provide a hold will be granted, but it is worth asking if you plan to return within a few months.

If you cancel and reactivate within a few months, your watchlist, saved shows, and viewing history remain on your account. You will not lose anything by cancelling and coming back.

Frequently Asked Questions

Will I get a refund if I cancel mid-month?

No. Max does not refund any part of the current billing period, even if you cancel on the first day of the month. Your subscription runs through the end of the billing cycle you paid for, and that is when it stops. You keep access until that final date.

Can I cancel over the phone or through customer service?

Max does not have a phone line for cancellations. You must cancel through the website, app, or the third-party service you used to sign up. If you run into a technical problem and cannot cancel online, contact Max support through the website chat or help section, and they can walk you through the process or cancel on your behalf.

What if I signed up with a gift card or promotional code?

Cancellation works the same way. If you used a gift card, your subscription ends when the card balance runs out or at the end of the promotional period, whichever comes first. You will not be charged a recurring fee after the promotion ends unless you add a payment method and choose to continue.

Do I lose my watchlist and history if I cancel?

No. Your watchlist, saved shows, viewing history, and profile settings stay on your account even after you cancel. If you reactivate your subscription later, everything will be there. You only lose access to watch new content after your final billing date.

How do I know if my cancellation went through?

Check your email for a cancellation confirmation from Max. This email includes your final access date. You can also log back into your Max account and check your subscription status in account settings — it should show "Cancelled" or "No Active Subscription." If you do not see a confirmation email within a few hours, contact Max support.