Cancel PlayStation Plus or PlayStation Now Through Your Account Settings

You can stop your PlayStation subscription by logging into your account on the PlayStation website or through your console. The steps differ slightly depending on whether you use a web browser or your PS4 or PS5, but both routes take about five minutes. You will not lose access when ready if you cancel mid-month — you keep the service until your current billing period ends.

If you cancel on the PlayStation website, sign in to your account, go to your profile, select "Account," then "Subscription," and find the subscription you want to cancel. Click "Manage" next to the subscription name, then select "Cancel Subscription" and confirm. If you cancel through your console, go to Settings, select "Users and Accounts," choose your user, then "Account," "Subscription," and follow the same steps to cancel.

PlayStation will send you a confirmation email once the cancellation goes through. Keep that email for your records. Your subscription will remain active through the end of your current billing cycle, and you will not be charged again after that date.

Key Takeaways

  • You can cancel PlayStation Plus or PlayStation Now through the PlayStation website or your console settings without calling customer service.
  • Cancellation takes effect at the end of your current billing period, so you keep access to the service until that date even after you cancel.
  • You will receive a confirmation email when your cancellation is processed, which you should save as proof.
  • If you have an active subscription through a third-party retailer or your mobile carrier, you must cancel through that provider instead of PlayStation.

Cancel a Subscription Purchased Through a Third-Party Retailer

If you bought your PlayStation subscription through Amazon, Best Buy, Target, or another retailer, you cannot cancel it through PlayStation's website. Instead, you must contact the retailer directly or manage the subscription through your account with them.

Log into your account with the retailer where you purchased the subscription. Look for a "Subscriptions" or "Digital Orders" section in your account settings. Find the PlayStation subscription listed there and select the option to cancel or manage it. The retailer will confirm the cancellation and stop charging you after your current billing period ends.

If you bought the subscription through your mobile carrier — Verizon, AT&T, T-Mobile, or another provider — log into your carrier's account online or call their customer service number to cancel. The carrier handles all billing and cancellation for subscriptions purchased through them.

Cancel a Subscription Purchased Through Apple or Google

PlayStation subscriptions bought through the Apple App Store or Google Play Store are managed through those platforms, not through PlayStation directly. To cancel, you must go to your Apple or Google account settings.

For Apple: Open the Settings app on your iPhone, iPad, or Mac, tap or click your name, select "Subscriptions," find PlayStation Plus or PlayStation Now, and tap "Cancel Subscription." For Google Play: Open the Google Play app on your Android device, tap your profile icon, select "Payments and subscriptions," choose "Subscriptions," find the PlayStation subscription, and tap "Cancel subscription."

Apple and Google will confirm the cancellation and stop charging you at the end of your current billing period. You will receive a confirmation from the platform you used to purchase, not from PlayStation.

What Happens After You Cancel

Once your billing period ends, you lose access to PlayStation Plus or PlayStation Now. If you had PlayStation Plus, you will no longer be able to play online multiplayer games, and your cloud save storage will be limited. If you had PlayStation Now, you will no longer be able to stream or read games from the PlayStation Now library.

Your game saves and trophies remain on your console and in your account even after the subscription ends. You can still play games you own outright. If you resubscribe later, you will regain access to the same features and your saved progress will still be there.

If you cancel mid-month, you will not receive a refund for the unused portion of your subscription. PlayStation does not offer prorated refunds for cancellations. However, some third-party retailers or your credit card company may have their own refund policies — check with them if you believe you have a reason for a refund.

Pause Your Subscription Instead of Canceling

PlayStation does not offer an official pause feature for subscriptions. However, if you want to stop paying temporarily without losing your account settings, you can cancel and then resubscribe later. Your profile, trophies, and saved games will be waiting for you when you return.

Alternatively, if you are concerned about forgetting to resubscribe, you can set a calendar reminder for yourself on the day your subscription ends. This way you can decide at that moment whether you want to renew or stay unsubscribed.

Reactivate Your Subscription Later

If you cancel and later want to resubscribe, you can do so through the same method you originally used. Log into your PlayStation account on the website or console, go to the subscription section, and select the plan you want. You will be charged when ready for the new subscription period.

If you originally purchased through a third-party retailer, Apple, or Google, you will need to resubscribe through that same provider. Your account and all your game data will be intact when you reactivate.

Frequently Asked Questions

Will I get a refund if I cancel mid-month?

No, PlayStation does not refund unused portions of your subscription. Once you cancel, you keep access through the end of your current billing period, but you will not receive money back for the days remaining. Check with your credit card company or the retailer if you purchased through a third party — they may have their own refund policies.

Can I cancel my subscription on my phone?

Yes, if you purchased through Apple or Google. Open your phone's settings, go to subscriptions, and cancel from there. If you purchased directly from PlayStation, you can use the PlayStation app on your phone to manage your subscription, or log into the PlayStation website from your phone's browser.

What if I forgot which retailer I used to buy my subscription?

Check your email for a receipt or confirmation from your purchase. Look for emails from PlayStation, Amazon, Best Buy, Apple, Google, or your mobile carrier. You can also log into your PlayStation account and look at your transaction history, which will show where the subscription was purchased.

Do I lose my games if I cancel PlayStation Plus?

You keep any games you own outright. Games you downloaded through PlayStation Plus become unplayable once your subscription ends, but your save files remain on your console. If you resubscribe later, you can read those games again and pick up where you left off.

Can I cancel one subscription but keep the other?

Yes. If you have both PlayStation Plus and PlayStation Now, you can cancel one while keeping the other active. Manage each subscription separately through your account settings.