You can cancel Prime Video through your Amazon account settings in about two minutes
Prime Video is Amazon's streaming service, and you can stop your subscription without canceling your full Amazon Prime membership. The cancellation takes effect when ready, though you keep access until your current billing period ends. You do this through Amazon's website or mobile app — there is no phone number to call and no customer service form to fill out.
The steps are the same whether you pay monthly or yearly. If you signed up through a third-party service like Apple, Google Play, or Roku, you cancel through that service instead of Amazon directly.
Key Takeaways
- You can cancel Prime Video alone without affecting your Amazon Prime membership or other Prime benefits.
- Cancellation takes effect right away, but you keep watching until your current billing cycle ends.
- If you subscribed through Apple, Google Play, Roku, or another third party, you must cancel through that service, not through Amazon.
- Amazon does not charge a cancellation fee, and you can restart your subscription at any time.
How to cancel through Amazon's website
Go to amazon.com and sign in to your account. Click on your account name in the top right corner, then select "Your Account" from the dropdown menu.
Look for the section labeled "Memberships and Subscriptions" or "Prime Video Membership." Click on "Manage Prime Video" or "Prime Video Settings." You will see your current subscription status and billing date. Click the button that says "Cancel Prime Video" or "End Membership" — the exact wording varies slightly by region.
Amazon will ask you to confirm the cancellation and may offer you a discount to stay. You can ignore this offer and proceed. Once you confirm, you will see a message saying your subscription has been canceled. You will receive a confirmation email within a few minutes.
How to cancel through the Amazon mobile app
Open the Amazon app on your phone or tablet and tap the menu icon (three horizontal lines) in the bottom right corner. Tap "Your Account," then scroll down to find "Memberships and Subscriptions."
Tap "Prime Video Membership" or "Manage Prime Video." You will see the same cancellation button as on the website. Tap it, confirm when Amazon asks, and the cancellation is complete. You will get a confirmation email.
If you subscribed through a third-party platform
If you signed up for Prime Video through Apple's App Store, Google Play, Roku, or another device or service, you must cancel through that platform, not through Amazon. Canceling through Amazon will not work because the subscription is technically with the third party, not directly with Amazon.
For Apple devices, go to Settings, tap your name, select "Subscriptions," find Prime Video, and tap "Cancel Subscription." For Google Play, open the Play Store app, tap your profile icon, go to "Payments and Subscriptions," select "Subscriptions," find Prime Video, and tap "Cancel Subscription." For Roku, go to the Roku home screen, select "Subscriptions," find Prime Video, and select "Cancel." The exact steps vary slightly depending on your device, but the principle is the same: find the subscription in that platform's settings and cancel from there.
What happens after you cancel
Your access to Prime Video continues until the end of your current billing period. If you paid monthly and canceled on the 15th of the month, you can watch until the end of that month. If you paid yearly, you keep access until your annual renewal date would have been.
After your access ends, you will no longer be able to watch Prime Video content. Your watchlist and viewing history remain saved in your Amazon account, so if you restart your subscription later, you can pick up where you left off.
Canceling Prime Video does not affect any other Amazon Prime benefits. You keep free two-day shipping, Prime Music, Prime Reading, and any other Prime services you have. It also does not affect your Amazon account itself — you can still shop and use all other Amazon services.
Restarting your Prime Video subscription
You can restart Prime Video at any time by going back to the same "Memberships and Subscriptions" section in your Amazon account and selecting "Start Prime Video" or "Restart Membership." You will be charged for a new billing period starting when ready. There is no waiting period or penalty for restarting.
If you restarted within a short time of canceling, Amazon may offer you a promotional rate for the first month. This is not may provide, but it happens often enough that it is worth checking when you restart.
Common reasons the cancellation does not work
If you try to cancel and the button does not appear, check whether you subscribed through a third party. This is the most common reason the cancellation button is missing from your Amazon account settings. You will need to cancel through the service where you actually signed up.
If you subscribed directly through Amazon but still cannot find the cancellation button, try logging out and logging back in, or try using a different browser. Sometimes the page does not load correctly the first time. If the problem persists, you can contact Amazon Customer Service through the "Contact Us" link at the bottom of any Amazon page and explain that you want to cancel Prime Video.
Frequently Asked Questions
Will I lose my Prime shipping if I cancel Prime Video?
No. Prime Video is one benefit of Amazon Prime, but canceling it does not affect your Prime membership or any other Prime benefits like free shipping. You will keep all other Prime services.
Can I cancel Prime Video without calling Amazon?
Yes. You cancel entirely through your account settings on the website or app. Amazon does not require you to call or contact customer service to cancel Prime Video.
What if I cancel in the middle of a billing cycle?
You keep access to Prime Video until the end of your current billing period. If you paid monthly, you watch until the end of that month. If you paid yearly, you watch until your annual renewal date. You are not charged again after cancellation.
Can I cancel Prime Video and restart it later?
Yes. You can restart your subscription at any time by going back to your account settings and selecting the option to restart. You will be charged for a new billing period starting when ready, and your watchlist will still be there.
What if I subscribed through my phone but want to cancel on my computer?
If you subscribed through Apple or Google Play on your phone, you must cancel through that same service, even if you want to use your computer. You cannot cancel a third-party subscription through Amazon's website. Log into the App Store or Play Store on your computer or phone and cancel from there.