How to cancel Amazon Prime

You can cancel Amazon Prime through your Amazon account settings on any device with internet access. The process takes about two minutes and stops your membership when ready or at the end of your current billing period, depending on which option you choose. Amazon does not charge a cancellation fee, and you keep access to Prime benefits until your paid period ends.

The steps are the same whether you signed up through Amazon.com, a third-party app store, or a carrier like Verizon. If you signed up through a different service, you may need to cancel through that service instead — Amazon's system will tell you where your subscription is managed.

Key Takeaways

  • You can cancel Prime by going to Your Account > Memberships and Subscriptions > Prime Membership on Amazon.com or the Amazon app.
  • Choosing "End Membership" stops charges when ready, while "Do Not Renew" lets you keep benefits through the end of your current billing period.
  • If you signed up through Apple, Google Play, or another app store, you must cancel through that platform's settings, not through Amazon.
  • Amazon may offer you a discount to stay, but you can decline and proceed with cancellation.

Cancel Prime on Amazon.com or the Amazon app

Open Amazon.com or the Amazon app and sign in to your account. On Amazon.com, select the account icon in the top right corner and choose "Your Account." In the app, tap the three horizontal lines (menu icon) and select "Your Account."

Look for "Memberships and Subscriptions" or "Prime Membership" in the menu. Click or tap it to open your membership details. You will see your current plan, the next billing date, and options to manage your subscription.

Select "End Membership" to cancel when ready, or "Do Not Renew" to keep Prime through the end of your current billing period. Amazon may show you a discount offer — you can accept it or continue with cancellation. Confirm your choice, and the cancellation is complete.

Cancel Prime if you signed up through an app store or carrier

If you subscribed through Apple App Store, Google Play, Amazon Appstore, or a carrier like Verizon or T-Mobile, you must cancel through that service, not through Amazon. Amazon's system will tell you where your subscription is managed when you try to cancel.

Apple App Store: Go to Settings > [Your Name] > Subscriptions > Amazon Prime Video. Tap "Cancel Subscription."

Google Play: Open Google Play, tap your profile icon, select "Payments and Subscriptions" > "Subscriptions," find Amazon Prime, and tap "Cancel Subscription."

Verizon, T-Mobile, or other carriers: Contact the carrier's customer service or log into your carrier account online. Look for "Subscriptions" or "Add-ons" and remove Prime from there.

What happens after you cancel

If you chose "End Membership," your Prime benefits stop when ready. You lose access to Prime Video, Prime Music, Prime Reading, free two-day shipping, and other included perks right away.

If you chose "Do Not Renew," you keep all Prime benefits until your current billing period ends. After that date, your membership ends automatically and you are not charged again. Amazon will send you an email confirming the cancellation and the date your access ends.

Your Amazon account itself remains active. You can still shop on Amazon.com and use other services tied to your account. You can rejoin Prime at any time by going back to your membership settings and selecting "Join Prime" or "Restart Your Membership."

If you want to pause instead of cancel

Amazon does not offer a formal pause feature for Prime. Your options are to cancel now and rejoin later, or to choose "Do Not Renew" and let your membership end on its own at the next billing date.

Some people cancel and then rejoin during a promotional period when Amazon offers a discount. You can check Amazon's current offers by visiting the Prime membership page without being logged in, or by searching for "Amazon Prime discount" to see what rates are available.

Troubleshooting cancellation problems

If you cannot find the cancellation option in your account settings, your subscription may be managed through a third party. Check the error message or notification — it will tell you whether to cancel through Apple, Google, your carrier, or another service.

If you are still having trouble, you can contact Amazon Customer Service through the "Contact Us" link at the bottom of any Amazon page. Have your account email and the date you signed up ready. Amazon's support team can confirm where your subscription is managed and walk you through the cancellation steps for that platform.

If you were charged after cancellation, contact Amazon within 30 days. Amazon can refund charges if the cancellation did not process correctly, though refunds are not may provide for all situations.

Frequently Asked Questions

Will I get a refund if I cancel mid-month?

Amazon does not refund unused portions of your subscription. If you cancel when ready, you lose access to Prime right away but are not charged again. If you choose "Do Not Renew," you keep access through the end of your paid period and are not charged at renewal.

Can I cancel Prime Video without canceling Prime?

No. Prime Video is included in your Prime membership, so canceling Prime ends access to Prime Video. If you only want to stop watching Prime Video, you can straightforward stop using it — there is no separate charge to turn off.

What if I signed up for a free trial?

Cancel before the trial ends to avoid being charged. The cancellation process is the same: go to Your Account > Memberships and Subscriptions and select "End Membership" or "Do Not Renew." You keep access through the end of your trial period.

Can I cancel Prime and keep Amazon Music or Prime Reading?

No. Amazon Music and Prime Reading are included in Prime membership. Canceling Prime ends access to both. You can purchase Amazon Music Unlimited separately if you want to keep music streaming after Prime ends.

How do I know if my cancellation went through?

Amazon sends a confirmation email to the address on your account. Check your inbox and spam folder. You can also log back into Your Account > Memberships and Subscriptions to confirm your membership status shows as canceled or set to not renew.