How to cancel a Ring subscription
You can cancel a Ring subscription through the Ring app or on Ring's website. The process takes a few minutes and stops your recurring charges when ready. You will lose access to features tied to that subscription plan — like cloud video recording and person detection — but your Ring device will continue to work for live view and two-way talk.
Ring does not charge a cancellation fee. If you cancel mid-month, you keep access to your subscription features through the end of your current billing cycle. After that date, your subscription ends and you are not charged again.
Key Takeaways
- You can cancel through the Ring app by going to your subscription settings, or through Ring.com by signing into your account and selecting your subscription plan.
- Cancellation takes effect at the end of your current billing cycle, not when ready, so you will not lose service mid-month.
- Your Ring device stays active after cancellation but loses cloud recording, person detection, and other paid features.
- Ring does not charge a cancellation fee, and you can restart a subscription at any time if you change your mind.
Steps to cancel through the Ring app
Open the Ring app on your phone or tablet. Tap the menu icon (three horizontal lines) in the top left corner, then select Account. Scroll down and tap Subscriptions. You will see your active subscription plan listed with the renewal date.
Tap the subscription you want to cancel. On the next screen, scroll to the bottom and tap Cancel Subscription. Ring will ask you to confirm the cancellation and may show you a reason code — you can select one or skip this step. After you confirm, you will see a message stating when your subscription ends.
Steps to cancel on Ring.com
Go to Ring.com and sign into your account using your email and password. Click on your account name or profile icon in the top right corner, then select Account Settings. Click Subscriptions or Plans & Billing depending on your account layout.
Find the subscription you want to cancel and click Manage or Edit. Look for a Cancel Subscription button or link, usually near the bottom of the subscription details. Click it, confirm your choice, and you will receive a confirmation email with your cancellation date.
What happens after you cancel
Your subscription remains active through the end of your current billing period. If your billing cycle renews on the 15th and you cancel on the 8th, you keep your subscription features until the 15th. After that date, your subscription ends and you are not charged again.
Your Ring device will still record video and send notifications for motion and people, but it will not save video to the cloud. You can still view live video from your device and talk through the two-way audio. Features like person detection, package detection, and video history will no longer work.
Restarting a subscription after cancellation
You can restart your subscription at any time through the Ring app or website. Go back to your Subscriptions page and select the plan you want. You will be charged when ready for the new plan, and your subscription features will turn back on right away.
Ring does not penalize you for canceling and restarting. If you cancel for a few months and then restart, you will pay the standard subscription rate with no extra fees or waiting period.
Subscription plans and what you lose
Ring offers different subscription tiers, and what you lose depends on which plan you had. The Ring Protect Basic plan includes 60 days of cloud video storage and motion alerts. The Ring Protect Plus plan adds unlimited cloud storage, professional monitoring, and person detection across all your Ring devices.
After cancellation, you lose all cloud storage and cannot view past recordings. Motion and person alerts stop working. If you had professional monitoring through Ring Protect Plus, that service ends and you will no longer receive emergency dispatch if your alarm is triggered. Live view and two-way audio remain free features on all Ring devices.
Frequently Asked Questions
Do I get a refund if I cancel mid-month?
No. Ring does not issue refunds for partial months. Your subscription stays active until the end of your current billing cycle, so you keep access to all paid features through that date. If you cancel on the 8th and your cycle renews on the 15th, you have paid for the full month and keep the service through the 15th.
Will my Ring device stop working if I cancel?
No. Your device continues to work for live view, motion alerts, and two-way audio. You lose cloud video recording and advanced features like person detection, but the device itself remains functional and connected to your network.
Can I cancel just one subscription if I have multiple Ring devices?
Yes. If you have multiple subscriptions, you can cancel one plan while keeping others active. Go to your Subscriptions page and select which plan to cancel. The other subscriptions will continue and you will keep being charged for them.
How long does it take for cancellation to go through?
Cancellation is when ready in the app or website, but your subscription remains active through the end of your current billing cycle. You will receive a confirmation email within a few minutes of canceling. After your billing cycle ends, the subscription stops and no further charges occur.
What if I cannot find the cancel button in the app?
Make sure you are signed into the correct Ring account and have the latest version of the Ring app installed. If you still cannot find the cancel option, try canceling through Ring.com instead. You can also contact Ring's support team through the app or website for help locating the cancellation option.