How to cancel your Shopify store subscription

You can cancel your Shopify store from your admin dashboard at any time. Log in, go to Settings, then select Plan and permissions. Click Change plan, then scroll to the bottom and select Cancel store. Shopify will ask you to confirm and may offer you a discount to stay — you can ignore this and proceed with cancellation.

Your store will remain live for a short period while Shopify processes the cancellation. After that, your storefront will no longer be accessible to customers, though you can reactivate it later if you change your mind. You will not be charged for the next billing cycle once the cancellation is complete.

If you have an active trial period, cancelling ends it when ready. If you are mid-billing cycle, you will not receive a refund for the unused portion of that month — Shopify's standard policy does not include prorated refunds for monthly plans.

Key Takeaways

  • Cancellation happens in Settings under Plan and permissions, and takes effect within a few hours to one business day.
  • Your store goes offline after cancellation, but you can reactivate it later without losing your data if you return within a certain window.
  • Shopify does not refund unused time on your current billing cycle, so cancelling mid-month means you lose that portion of your payment.
  • You can export your store data, customer list, and product information before cancelling if you plan to move to another platform.

What happens to your data after cancellation

Shopify keeps your store data for a limited time after you cancel. Your products, customer information, order history, and settings remain stored, which means you can reactivate your store and pick up where you left off if you return within 90 days. After 90 days, Shopify permanently deletes your store data.

If you want to keep your data permanently, export it before you cancel. You can read your products as a CSV file, export your customer list, and pull your order records from the admin. This is especially important if you plan to move your business to another platform like WooCommerce, BigCommerce, or a different Shopify account.

Cancelling before your next billing date

The timing of your cancellation does not affect when you are charged. If you cancel on the 5th of the month but your billing date is the 15th, you will still be charged on the 15th for the full month. Shopify does not prorate charges or issue refunds for the remaining days.

To avoid an unwanted charge, cancel at least one day before your next billing date. You can find your billing date in Settings under Billing. If you cancel after you have already been charged for the next cycle, contact Shopify Support to request a refund — they handle these on a case-by-case basis, though refunds are not may provide.

Reactivating your store after cancellation

If you change your mind within 90 days of cancellation, you can reactivate your store by logging back into your account and selecting a plan. Your products, customers, and settings will be restored exactly as they were. You will be charged for the plan you select starting when ready.

After 90 days, your store data is deleted and cannot be recovered. If you want to restart after that point, you would need to rebuild your store from scratch. This is why exporting your data before the 90-day window closes is important if there is any chance you might return.

Cancelling a Shopify Plus or enterprise plan

If you are on Shopify Plus or a custom enterprise agreement, cancellation works differently. You cannot cancel through the admin dashboard — instead, you must contact your dedicated account manager or Shopify Support. Enterprise plans often have contract terms and cancellation fees, so review your agreement before requesting cancellation.

Your account manager can walk you through the process and explain any financial obligations. Some enterprise agreements require 30 or 60 days' notice before cancellation takes effect. Ask about data export options and the timeline for store shutdown when you contact them.

Cancelling a Shopify app subscription

If you want to cancel a subscription to an app you installed from the Shopify App Store — not your Shopify store itself — the process is different. Go to Apps and sales channels in your admin, find the app, and select it. Look for a Manage plan or Billing option, then choose Cancel subscription. The app developer will stop charging you at the end of your current billing cycle.

Some apps charge monthly, others charge per transaction or per feature used. Check the app's pricing page to understand your billing model before cancelling. If you cancel and later want to use the app again, you can reinstall it and subscribe again.

Frequently Asked Questions

Will I get a refund if I cancel mid-cycle?

No. Shopify does not refund unused time on your current billing cycle. If you are charged on the 1st and cancel on the 15th, you lose the payment for the remaining 16 days. To avoid this, time your cancellation for one day before your next billing date.

Can I pause my Shopify store instead of cancelling?

Shopify does not offer a pause feature. Your options are to keep your store active on a paid plan or cancel it. If you want to keep your store data but do not want to pay, cancel and reactivate within 90 days. After 90 days, your data is permanently deleted.

What if I forgot my password and cannot log in to cancel?

Use the password reset link on the Shopify login page. If you no longer have access to the email address associated with your account, contact Shopify Support with proof of ownership. They can help you regain access so you can cancel or make other changes.

Do I need to cancel my domain separately?

If you registered your domain through Shopify, cancelling your store does not automatically cancel your domain registration. You must cancel your domain separately in Settings under Domains. If you want to keep your domain and move it to another host, Shopify can help you transfer it.

How long does it take for my store to go offline after I cancel?

Your store usually goes offline within a few hours, though it can take up to one business day. During this time, customers may still see your storefront or receive error messages. Once it is fully offline, the URL will no longer be accessible.