How to cancel Chegg through your account settings

You can cancel your Chegg subscription directly through your account on Chegg's website or mobile app. Log in to your account, go to your account settings or subscription page, and look for a "Manage Subscription" or "Cancel Subscription" option. The exact wording and location varies depending on whether you're using the website or the app, but Chegg places this option in the account or billing section.

When you select cancel, Chegg will ask you to confirm and may show you a retention offer — a discount or free month to keep your subscription active. You can accept the offer or proceed with cancellation. After you confirm, you should receive an email confirmation that your subscription has been cancelled. Your access continues through the end of your current billing period, even though you've cancelled.

Keep your confirmation email. If you're charged again after cancellation, you'll have proof of when you cancelled and can use that email to dispute the charge with your payment method or with Chegg's customer service.

Key Takeaways

  • You can cancel through your Chegg account settings on the website or app without calling customer service.
  • Your subscription remains active through the end of your current billing period after you cancel.
  • Chegg may offer you a discount or free month to keep your subscription — you can decline and proceed with cancellation.
  • Save your cancellation confirmation email in case you're charged after cancellation.
  • If you're charged after cancelling, contact your bank or credit card company to dispute the charge, or reach out to Chegg support with your confirmation email.

What happens to your account after cancellation

After your current billing period ends, you lose access to Chegg's textbook rental service, study tools, and any other features included in your subscription tier. Any textbooks you have rented remain yours to keep or return according to Chegg's rental terms — cancelling your subscription does not automatically return your books.

If you have an active textbook rental, check Chegg's return policy before you cancel. Some rentals have return windows, and you may owe a fee if you return a book after the rental period ends. Your account itself stays in Chegg's system, so you can log back in later if you decide to resubscribe.

Cancelling a Chegg subscription paid through a third party

If you signed up for Chegg through a third-party service — such as your mobile carrier's app store, Amazon, or another platform — you may need to cancel through that service instead of through Chegg directly. Check your original confirmation email to see where you were charged.

If you subscribed through Apple App Store, go to your Apple ID settings, select Subscriptions, find Chegg, and tap Cancel Subscription. For Google Play, open the Play Store app, go to your account, select Subscriptions, find Chegg, and tap Cancel Subscription. For Amazon or carrier billing, log into that service's account settings and cancel from the subscriptions section there. Cancelling through the third party stops the charges but does not automatically log you out of Chegg — you may need to do that separately.

Stopping charges if you can't cancel through your account

If you cannot access your Chegg account or the cancellation option isn't working, contact your bank or credit card company directly and ask them to block future charges from Chegg. This is called a chargeback or payment block, and it stops the subscription from billing you even if you haven't cancelled through Chegg's system.

You can also reach out to Chegg's customer service through their website contact form or by phone. Have your account email, the date of your last charge, and your confirmation number ready if you have it. Chegg's support team can cancel your subscription on your behalf, though response times vary.

Reactivating your subscription later

If you cancel and later want to use Chegg again, you can resubscribe through your account or by signing up as a new user. Resubscribing does not restore access to previous rentals or study materials — you start fresh with a new subscription period.

Some users report that Chegg offers a discount code or promotional rate when they attempt to resubscribe after cancelling, though this is not may provide and depends on current promotions. Check your email after cancellation, as Chegg sometimes sends retention offers or reactivation deals to former subscribers.

Common issues when cancelling

Some users report being charged after they cancelled. This usually happens because the cancellation didn't go through, the subscription was set to auto-renew before the cancellation took effect, or the user cancelled through the wrong platform (for example, cancelling through Chegg's website when the subscription was purchased through an app store). Check your confirmation email to confirm the cancellation went through, and verify which platform you originally subscribed through.

If you're charged after cancellation, contact your bank first — they can often reverse the charge within 30 to 60 days. Then contact Chegg with your cancellation confirmation email and ask for a refund. Chegg's refund policy varies by how long ago you were charged and whether the charge was within your billing cycle, so the outcome depends on your specific situation.

Frequently Asked Questions

Do I get a refund if I cancel mid-billing cycle?

Chegg does not usually refund unused portions of your subscription if you cancel before your billing period ends. Your access continues through the end of that period, but you won't receive money back for the days remaining. Check Chegg's refund policy or ask their support team about your specific situation — policies can vary.

Will cancelling affect my textbook rental?

Cancelling your subscription does not automatically return your textbooks or end your rental. You still own the books you rented and can keep or return them according to Chegg's rental terms. Check the return important date for each book before you cancel to avoid late fees.

Can I pause my subscription instead of cancelling?

Chegg does not offer a pause option. You can either keep your subscription active or cancel it. If you want to stop paying temporarily, you'll need to cancel and resubscribe later when you're ready to use the service again.

What if I signed up through my school or employer?

If your Chegg subscription came through a school or employer program, contact that organization's support team first — they may handle cancellations differently than individual subscribers. Your school or employer may have a specific process for ending access.

How long does it take for charges to stop after I cancel?

Charges should stop after your current billing period ends. If you're charged again after that date, contact your bank or Chegg support with your cancellation confirmation email. It can take a few days for a cancellation to fully process in Chegg's system.