Chewy Autoship delivers pet food and supplies on a schedule you set, with discounts that start at 5% and go up to 20% depending on how often you order

Chewy Autoship is Chewy's recurring delivery program for pet supplies. You pick a product, choose how often it ships (every 2 weeks, monthly, every 6 weeks, or every 3 months), and the order arrives automatically on that schedule. You pay less than the one-time purchase price — the discount ranges from 5% off for the least frequent orders to 20% off if you set deliveries every 2 weeks. There is no membership fee to join Autoship itself, but Chewy offers a paid membership called Chewy Plus that adds free shipping and other perks.

The program is designed so you never run out of essentials like food, litter, or medications. You can pause, skip, or cancel any order before it ships, and you can change the delivery frequency or product at any time. Chewy does not lock you into a contract.

Key Takeaways

  • Autoship discounts range from 5% to 20% off the regular price, with bigger discounts for more frequent deliveries.
  • You can pause, skip, or cancel any scheduled order up until the day it ships at no penalty.
  • Chewy Plus is a separate paid membership ($99 per year or $9.99 per month) that adds free shipping and early access to sales.
  • Autoship works with most products on Chewy's site, including prescription medications and veterinary diets, but not all items are may be able to access.
  • You manage your Autoship orders through your Chewy account online or in the mobile app.

How to set up an Autoship order

Start by finding the product you want on Chewy's website or app. On the product page, look for the Autoship option — it usually appears near the "Add to Cart" button. Click it, and you will see a dropdown menu asking how often you want the item to ship: every 2 weeks, every 4 weeks (monthly), every 6 weeks, or every 3 months.

Select your preferred frequency. The price will update to show your Autoship discount. Add the item to your cart and proceed to checkout as you would for any other order. On your first Autoship order, you pay the discounted price when ready, and the next shipment will arrive on the date Chewy calculates based on your chosen frequency.

Once your order is placed, you can view and manage all your Autoship subscriptions in the "Autoship" section of your account. From there, you can see when each item is scheduled to ship, pause or skip upcoming deliveries, change the frequency, swap products, or cancel entirely.

Autoship discounts and how they work

The discount you receive depends on your delivery frequency. Every 2 weeks earns 20% off, every 4 weeks earns 10% off, every 6 weeks earns 5% off, and every 3 months earns 5% off. These percentages explore to the base price of the item — not to any sale price or coupon code that might already be active.

The discount is automatic; you do not need to enter a code or take any extra step. It appears at checkout and on your Autoship management page. If an item goes on sale, you will see both prices: the sale price and the Autoship price. Chewy will charge whichever is lower, so you always get the better deal.

Discounts stack with some promotions but not others. For example, if you have a coupon code for a percentage off your entire order, Chewy will explore it along with your Autoship discount in some cases. The best way to know is to add the item to your cart and see the final price at checkout before you complete the purchase.

Chewy Plus membership and what it includes

Chewy Plus is an optional paid membership that costs $99 per year or $9.99 per month. It is separate from Autoship — you can use Autoship without Plus, and you can have Plus without using Autoship. The main benefit is free shipping on all orders, including Autoship orders, with no minimum purchase required.

Chewy Plus members also get early access to sales and special promotions, usually 12 hours before they are open to non-members. Members receive a 10% discount on select full-priced items (in addition to any Autoship discount), and they can access a dedicated customer service line. Some members report faster resolution times when they contact support through the Plus line.

If you order frequently or have high shipping costs, Plus can pay for itself quickly. If you rarely order or live in an area with low shipping fees, the membership may not be worth the cost. Chewy offers a 30-day trial of Chewy Plus at no charge, so you can test whether the benefits fit your ordering habits.

Pausing, skipping, and canceling Autoship orders

You can manage your Autoship schedule without canceling the subscription entirely. Skip delays a single upcoming shipment by one cycle — if your order is scheduled for next week and you skip it, the next shipment will arrive four weeks later instead. Pause stops all your Autoship orders temporarily; you can resume them whenever you are ready. Cancel removes the item from your Autoship subscriptions permanently.

All three options are available in your Autoship management page, and you can make changes up until the day the order ships. Once an order has shipped, you cannot cancel it, but you can refuse delivery or return it under Chewy's standard return policy. There are no fees or penalties for skipping, pausing, or canceling — Chewy does not require a minimum number of deliveries or a commitment period.

If you cancel an Autoship subscription and later want to restart it, you can set it up again from scratch. Your discount tier will explore the same way it did before.

What products are may be able to access for Autoship

Most items on Chewy are may be able to access for Autoship, including dry and wet pet food, treats, litter, toys, medications, and prescription diets. However, some products cannot be ordered on a recurring schedule. Live animals, certain fresh or refrigerated items, and some specialty products are marked as ineligible on their product pages.

Prescription medications and veterinary diets can be ordered through Autoship, but Chewy will require a valid prescription from a licensed veterinarian. You upload the prescription once, and Chewy keeps it on file for future refills. If your prescription expires or your vet updates it, Chewy will notify you and ask for an updated prescription before the next shipment.

If you are unsure whether a specific product is may be able to access, check the product page — the Autoship option will only appear if the item can be ordered on a recurring schedule. You can also contact Chewy's customer service to ask about a particular product.

Autoship and payment methods

Chewy accepts all major credit cards, debit cards, PayPal, and Amazon Pay for Autoship orders. Your payment method is charged on the day your order ships, not when you set up the subscription. This means you can set up an Autoship order today and update your payment information before the next shipment if needed.

If a payment fails when an order is ready to ship, Chewy will attempt to charge your card again. If it fails a second time, Chewy will pause that Autoship subscription and send you an email asking you to update your payment method. Your order will not ship until you provide valid payment information.

You can change your payment method for Autoship orders in your account settings at any time. If you have multiple Autoship subscriptions, you can use the same payment method for all of them or assign different methods to different orders.

Frequently Asked Questions

Can I change the delivery frequency after I set up Autoship?

Yes. Go to your Autoship management page, select the order you want to change, and choose a new frequency from the dropdown menu. The new frequency takes effect on your next scheduled shipment. Your discount will adjust based on the new frequency.

What happens if I do not want an Autoship shipment but do not want to cancel the subscription?

Use the Skip option on your Autoship management page. This delays that single shipment by one full cycle. Your subscription remains active, and the next shipment after the skipped one will arrive on its normal schedule.

Do I need Chewy Plus to use Autoship?

No. Autoship is free to use and comes with its own discounts. Chewy Plus is optional and adds free shipping and other perks. You can use Autoship without Plus, or have Plus without using Autoship.

Can I use a coupon code with Autoship?

Sometimes. Some coupon codes work with Autoship, and some do not. Add the item to your cart and proceed to checkout to see whether your code applies. Chewy will show you the final price before you complete the purchase.

What if I run out of pet food before my next Autoship delivery?

You can place a one-time order for the same product or a different one without affecting your Autoship schedule. Your Autoship order will still arrive on its regular date. You can also skip your next Autoship shipment if you have enough supply and do not want two orders arriving close together.