You can cancel Amazon Prime at any time through your account settings, and your membership ends on your current billing date

Amazon Prime cancellation happens in your account, not through customer service. You log in, find your membership settings, and choose to end the subscription. The process takes about two minutes. Your access continues until the end of your current billing period — if you pay monthly, you keep Prime for the rest of that month; if you pay annually, you keep it through the end of that year. You will not be charged again after cancellation.

The steps are the same whether you signed up through Amazon.com, a third-party app, or a carrier like Verizon. The location of the cancellation button differs slightly depending on your device, but the outcome is identical.

Key Takeaways

  • Cancel through your Amazon account settings on a web browser or the mobile app — you do not need to call or email Amazon.
  • Your membership remains active until the end of your current billing cycle, so you keep all Prime benefits until that date.
  • If you signed up through a third-party service like Verizon or a carrier, you may need to cancel through that service instead of Amazon directly.
  • You can restart your membership at any time; cancellation does not permanently close your account or delete your purchase history.

Cancel through the Amazon website on a computer

Go to amazon.com and sign in with your account. In the top right corner, click the account menu (usually your name or "Account & Lists"). Scroll down and select Your Memberships and Subscriptions. Find Amazon Prime in the list and click Manage Membership. On the next page, click End Membership near the bottom. Amazon will show you the date your membership ends and ask you to confirm. Click the final confirmation button, and the cancellation is complete.

You will receive a confirmation email within a few minutes. Save this email — it shows your final billing date and confirms the cancellation went through. If you do not see the email within an hour, check your spam folder or log back into your account to verify the status.

Cancel through the Amazon mobile app

Open the Amazon app and tap the menu icon (three horizontal lines) in the bottom right. Tap Account, then scroll to Memberships and Subscriptions. Tap Amazon Prime, then Manage Your Prime Membership. Tap End Membership and confirm your choice. The app will show your final billing date when ready.

The mobile app path is slightly shorter than the website because it skips one menu layer. Either method produces the same result — your membership ends on the same date regardless of which device you use to cancel.

If you signed up through a third-party service

Some people sign up for Prime through Verizon, T-Mobile, a carrier bundle, or another third-party platform. In these cases, you may need to cancel through that service rather than through Amazon directly. Check your billing statement to see where the charge appears — if it says "Verizon" or another company name instead of "Amazon," contact that company's customer service to cancel.

You can also try canceling through Amazon using the steps above. If Amazon does not show an End Membership button, it means the subscription is managed by the third party. Call the company that bills you, or log into their website and find the subscriptions or memberships section. The cancellation process is similar — you find Prime in your subscriptions and choose to end it.

What happens after you cancel

Your Prime benefits stop on your final billing date. This means you lose free two-day shipping, Prime Video access, Prime Music, and any other Prime perks you were using. Any Prime-exclusive deals or discounts no longer explore to your purchases. However, your Amazon account itself remains open — your purchase history, saved items, and payment methods stay in place.

If you have an active Prime Video subscription that you signed up for separately (not as part of Prime), that subscription continues. Prime Video is bundled into Prime, but if you paid for it as a standalone service, canceling Prime does not cancel Prime Video. You would need to cancel Prime Video separately through the same account settings.

Restarting your membership later

You can restart Prime at any time after cancellation. Log into your account, go to Your Memberships and Subscriptions, and look for an option to restart or rejoin Prime. Amazon often offers a discounted trial period for returning members — this varies by account and timing, but you may see options like a one-month trial or a discounted first month. You are not locked out of Prime permanently by canceling.

If you do not see a restart option in your account, you can sign up for Prime again as a new member. Your account history and purchases remain unchanged. The only difference is whether Amazon offers you a trial period, which depends on how long it has been since you canceled and your account history.

Common reasons people cancel and alternatives

Some people cancel because they do not use the shipping benefits enough to justify the cost. If you rarely order from Amazon, canceling makes sense. Others cancel because they use Prime Video but not shipping — in that case, you can cancel Prime and pay for Prime Video as a standalone subscription, which costs less than the full Prime membership.

If you cancel because of a billing issue or a charge you did not recognize, contact Amazon customer service before canceling. Sometimes a charge appears for a reason you forgot about, or there is a billing error that can be fixed without losing your membership. Amazon's customer service can review your account and explain any charges.

Frequently Asked Questions

Will I get a refund if I cancel in the middle of my billing period?

Amazon does not refund partial months or years. If you pay monthly and cancel on the 15th of the month, you keep Prime through the end of that month but do not get money back for the unused days. If you pay annually, you keep Prime through the end of the year. Plan your cancellation around your billing date if you want to avoid paying for unused time.

Can I cancel Prime if I have an unpaid balance on my account?

Yes, you can cancel Prime even if you owe money for other purchases. Canceling Prime does not affect your account balance or your ability to shop on Amazon. However, you will still owe any money you borrowed through Amazon's payment plans or financing options.

What if I signed up for a free trial and want to cancel before it ends?

Cancel through the same steps — go to Your Memberships and Subscriptions and click End Membership. Your trial ends when ready, and you will not be charged. You lose Prime benefits right away, not at the end of the trial period.

Does canceling Prime affect my Amazon account or my ability to shop?

No. Canceling Prime only removes the membership benefits. Your account stays open, your purchase history remains, and you can still shop on Amazon. You just lose free shipping, Prime Video, and other Prime-only perks. You can place orders as a regular Amazon customer without Prime.

How do I know if my cancellation went through?

Check your email for a confirmation message from Amazon within a few minutes of canceling. You can also log back into your account and go to Your Memberships and Subscriptions — if Prime no longer appears there, or if it shows "Membership Ended," the cancellation is complete. If you see a restart option, that also confirms the membership is no longer active.