Cancel a subscription directly from your Roku device or account

You can cancel most subscriptions through your Roku account in two ways: on the device itself or through the Roku website. The method you use depends on where you set up the subscription and what works best for you. Both routes take about five minutes.

If you subscribed through your Roku device, you'll cancel through the same place. If you subscribed through a third-party service like Apple or Amazon, you may need to cancel through that service instead — Roku won't have the ability to stop the charge. This guide covers cancellations you make directly with Roku.

Key Takeaways

  • Subscriptions set up through Roku can be cancelled on your device under Settings > Subscriptions or through your Roku account online.
  • If you subscribed through Apple, Amazon, or another third party, you must cancel through that service, not through Roku.
  • Cancelling stops future charges but does not refund money you've already paid for the current billing period.
  • After you cancel, your access ends on the date your current subscription period expires, not when ready.
  • Keep your confirmation email or screenshot as proof the cancellation went through.

Cancel through your Roku device settings

On your Roku player, streaming stick, or Roku TV, go to Settings (or Home on some models), then select Subscriptions. You'll see a list of all active subscriptions tied to your Roku account. Find the one you want to cancel and select it.

Choose Cancel Subscription or Unsubscribe — the exact wording varies by Roku model and software version. The device will ask you to confirm. After you confirm, Roku displays a cancellation confirmation on screen. Write down the date or take a screenshot, because this is your proof the cancellation went through.

Your access to that service continues until the end of your current billing cycle. If you paid for a monthly subscription on the 15th, and you cancel on the 20th, you can still watch until the 15th of the next month. After that date, the service stops working on your device.

Cancel through the Roku website or mobile app

Go to my.roku.com and sign in with the email and password for your Roku account. On the account page, look for Subscriptions or Manage Subscriptions — the exact label depends on your account type and region.

Click the subscription you want to cancel. You'll see options including Cancel Subscription. Click it and confirm when Roku asks. The website shows a confirmation message with the date your access ends. Save this page or take a screenshot.

You can also manage subscriptions through the Roku mobile app. Open the app, tap the profile icon, select Subscriptions, find the one you want to cancel, and tap Cancel. The process is the same as on the website.

What to do if you subscribed through Apple, Amazon, or another service

If you set up a subscription through Apple TV Channels, Amazon Prime Video Channels, or another third-party platform, Roku cannot cancel it for you. You must cancel through the service where you signed up. Cancelling through Roku's settings won't stop the charges.

To find where you subscribed, check your credit card or bank statement for the charge. The company name on the charge tells you where to go. If the charge says "Apple," cancel through Apple. If it says "Amazon," cancel through Amazon. If it says "Roku," cancel through Roku.

Contact that service's customer support or visit their website to cancel. Most services let you cancel online in your account settings, just like Roku does. If you're unsure which service charged you, contact Roku support with your account email and the name of the subscription — they can tell you where it came from.

Understand what happens after you cancel

Cancelling stops future charges, but it does not refund money you've already paid for the current billing period. If you cancel on the 20th of the month and your next charge was scheduled for the 30th, you won't be charged on the 30th. But you won't get back the money from your last payment.

Some subscriptions offer refunds if you cancel within a certain window — usually 24 to 48 hours of the charge. Check the subscription's terms or contact the service directly to ask. Roku does not issue refunds for subscriptions, even if you cancel when ready after paying.

Your access to the service ends on the date your current subscription period expires. You can still use the service until that date. After it expires, the app may stay on your device, but you'll see a message asking you to subscribe again when you try to watch.

Troubleshoot if the cancellation doesn't go through

If you see an error message when you try to cancel, try these steps: First, sign out of your Roku account completely, then sign back in. This refreshes your account connection. Go back to Subscriptions and try cancelling again.

If that doesn't work, try cancelling through the website instead of the device, or vice versa. Sometimes one route works when the other doesn't. Wait a few minutes between attempts — the system may be processing your first request.

If you still can't cancel after trying both methods, contact Roku support through my.roku.com. Have your account email, the subscription name, and the date you tried to cancel ready. Roku support can cancel the subscription on your behalf and confirm the cancellation in writing.

Frequently Asked Questions

Will I get a refund if I cancel mid-month?

No. Cancelling stops future charges but does not refund the current billing period. Your access continues until that period ends. Some subscriptions offer refunds within 24 to 48 hours of the charge — check the service's terms or contact them directly.

Can I cancel a subscription I set up through Amazon Prime Video Channels?

Yes, but you must cancel through Amazon, not through Roku. Log into your Amazon account, go to Your Account > Prime Video > Manage Your Prime Video Channels, find the subscription, and select Cancel. Roku cannot cancel subscriptions set up through third-party services.

What if I forgot which email I used for my Roku account?

Go to my.roku.com and click "Forgot email?" or "Forgot password?" You'll need to verify your identity using the phone number or recovery email tied to the account. Once you regain access, you can manage your subscriptions.

Does cancelling remove the app from my Roku device?

No. The app stays on your device after you cancel. When you open it, you'll see a message asking you to subscribe again. You can remove the app manually if you want — go to Settings > System > Remove Channel and select the app.

How long does it take for the cancellation to take effect?

The cancellation takes effect when ready in your account, but your access continues until the end of your current billing period. You won't be charged again after you cancel, even if the app still works until your period ends.