You can cancel Amazon Music through your Amazon account settings in under a minute
Amazon Music cancellation happens entirely in your Amazon account — you do not need to call anyone or contact support unless something goes wrong. The process takes about 60 seconds and stops your subscription when ready. You will keep access to your music library until your current billing period ends, then lose access on the date your next charge would have occurred.
The steps are the same whether you pay monthly, have a free trial, or subscribed through a third-party service like Verizon or a carrier bundle. The one exception is if you have Amazon Music Unlimited through a family plan — you can only remove yourself, not cancel the whole plan, unless you are the plan owner.
Key Takeaways
- Log into your Amazon account, go to Your Account, then Memberships and Subscriptions, find Amazon Music, and select Cancel Subscription.
- Your music stays playable until the end of your current billing cycle, even after you cancel.
- If you subscribed through a carrier or third-party service, you may need to cancel through that service instead of Amazon directly.
- Amazon will ask you to confirm the cancellation and may offer a discount to keep your subscription — you can ignore this and proceed.
- You can restart your subscription at any time by going back to the same menu and selecting Manage Your Membership.
Step-by-step cancellation through your Amazon account
Start by going to amazon.com and signing into your account. Click on the account icon in the top right corner (it looks like a person's head and shoulders), then select Your Account from the dropdown menu.
Once you are in Your Account, look for Memberships and Subscriptions — it is usually in the left sidebar or under a section labeled "Subscriptions." Click on it. You will see a list of all active subscriptions tied to your Amazon account. Find Amazon Music Unlimited in that list (if you only have the free tier with ads, there is nothing to cancel).
Next to Amazon Music Unlimited, click Manage Membership or Actions depending on your account layout. A menu will appear with options including Cancel Subscription. Click that option. Amazon will show you a confirmation screen that lists your current billing date and asks you to confirm you want to cancel. Click Cancel Subscription again to finalize it.
You will see a message confirming the cancellation is complete. Your subscription is now canceled, and you will not be charged again. You can close the page.
What happens to your music after you cancel
After cancellation, you keep full access to all your saved music, playlists, and downloads until your current billing period ends. If you were charged on the 15th of the month and you cancel on the 20th, you can still listen to everything until the 15th of next month. On that date, your access stops and you cannot play any music through Amazon Music Unlimited.
Your library and playlists are not deleted — they stay in your account. If you restart your subscription later, everything comes back exactly as you left it. You will not lose your saved songs or custom playlists by canceling.
If you want to keep some of your music after your subscription ends, read the songs to your device while you still have access. Downloaded music stays on your device even after your subscription expires, though you can only play it on the device where you downloaded it.
Canceling if you subscribed through a carrier or third-party service
If you got Amazon Music through a phone carrier (like Verizon), a cable provider, or another bundled service, you may need to cancel through that service instead of through Amazon directly. Check your bill or the service's website to see where the Amazon Music charge appears.
If the charge shows up on your carrier or cable bill, log into that provider's account and look for subscription management or add-ons. You can usually remove Amazon Music from there. If you cancel through Amazon but the charge keeps appearing on your carrier bill, contact the carrier's customer service — they may have a separate billing system for bundled subscriptions.
If you are unsure which service is billing you, check your most recent Amazon Music charge. The confirmation email will say whether it came from Amazon directly or from another company. If it came from another company, that is where you need to cancel.
If Amazon offers you a discount to stay
After you click Cancel Subscription, Amazon often shows a screen offering a discount — sometimes 50% off for three months or a similar deal. This is optional. You can accept the offer if you want to keep your subscription at a lower price, or you can ignore it and proceed with cancellation by clicking a button like Continue with Cancellation or No Thanks.
If you accidentally accept a discount offer and want to cancel anyway, go back to Memberships and Subscriptions and cancel again. The discount does not lock you in — you can cancel at any time.
Restarting your subscription later
If you change your mind after canceling, you can restart your subscription at any time through the same Memberships and Subscriptions menu. Click Manage Membership next to Amazon Music and select Restart Subscription or Renew. Your billing will resume on the date you restart, and your saved music and playlists will be there waiting.
Some promotions — like free trial periods — may not be available again if you have used them before. When you restart, you will be charged the standard monthly or annual rate unless a current promotion applies to your account.
Troubleshooting if you cannot find the cancel button
If you cannot see Amazon Music in your Memberships and Subscriptions list, it may be because you do not have an active paid subscription. The free tier with ads does not appear in that menu because there is nothing to cancel. You can straightforward stop using the app.
If you have a paid subscription but cannot find it, try logging out and back in, or try a different web browser. Sometimes the page does not load correctly. If you still cannot see it after trying these steps, contact Amazon Customer Service through your account. Go to Help and Customer Service, search for "cancel subscription," and select the option to contact support by chat or phone.
If you are on a family plan and cannot cancel the whole subscription, that is because you are not the plan owner. Only the person who started the family plan can cancel it. If you want to leave the family plan, you can remove yourself from it, but the plan itself will continue for the owner and other members.
Frequently Asked Questions
Will I get a refund if I cancel in the middle of my billing cycle?
No. Amazon does not refund partial months. You keep access until the end of your current billing period, but you will not receive money back for the unused portion. If you want to avoid paying for another month, cancel a few days before your next billing date.
Can I cancel Amazon Music if I have Amazon Prime?
Yes. Amazon Music Unlimited is separate from Prime membership. You can cancel Music Unlimited without affecting Prime, or cancel Prime without affecting Music Unlimited. They are billed separately and managed in different places in your account.
What if I forgot my Amazon password and cannot log in?
Go to amazon.com and click "Sign in" at the top. Select "Forgot password?" and follow the steps to reset it using your email or phone number. Once you reset your password, you can log in and cancel your subscription normally.
Does canceling Amazon Music delete my playlists?
No. Your playlists and saved songs stay in your account after cancellation. If you restart your subscription later, everything comes back. Your library is not deleted, just inaccessible while your subscription is inactive.
How long does it take for the cancellation to go through?
Cancellation is when ready. You will see a confirmation message right away, and you will not be charged again. Your access continues until the end of your current billing period, which was set before you canceled.