You can cancel most Amazon subscriptions directly from your account settings
Amazon subscriptions — Prime, Kindle Unlimited, Music Unlimited, and others — all cancel from the same place: your account page. You do not need to call Amazon or contact support. The process takes about two minutes and stops charges when ready, though the timing of your refund depends on which subscription you are cancelling and when in your billing cycle you cancel.
The steps are the same whether you signed up on a phone, computer, or tablet. You will need to log into your Amazon account and know which subscription you want to stop. If you have multiple subscriptions (for example, both Prime and Music Unlimited), you cancel them one at a time.
Key Takeaways
- Cancel any Amazon subscription by going to Your Account, then Memberships and Subscriptions, then selecting the subscription you want to stop.
- Amazon shows you the next billing date before you confirm the cancellation, so you know exactly when charges will stop.
- Cancelling Prime mid-month does not refund the current month's charge, but cancelling other subscriptions may refund a prorated amount depending on Amazon's policy at the time.
- If you cancel and then change your mind within a few days, you can usually restart the same subscription without losing your settings or history.
Step 1: Log in and find your subscriptions
Go to Amazon.com and sign into your account. Click on the account icon (usually in the top right corner) and select "Your Account" from the dropdown menu. On the Your Account page, look for a section called "Memberships and Subscriptions" — this is where all your active subscriptions appear in one list.
If you do not see this section, scroll down the page. On mobile, you may need to tap the menu icon (three horizontal lines) to find it. The page shows every subscription tied to your account, including the next billing date for each one.
Step 2: Select the subscription to cancel and confirm
Find the subscription you want to stop in the list and click or tap on it. A details page opens showing the subscription name, the next billing date, and a button that says "Cancel Membership" or "Cancel Subscription" (the exact wording varies by subscription type). Click that button.
Amazon then shows you a confirmation screen that displays the date your subscription will end. Read this carefully — it tells you whether you lose access when ready or at the end of your current billing period. For Prime, you usually keep access until the end of the month you paid for. For other subscriptions like Music Unlimited, access often stops right away. Do not click anything else on this screen unless you want to proceed with the cancellation.
Step 3: Complete the cancellation
Click the final confirmation button (usually labeled "Cancel Membership" or "Yes, Cancel"). Amazon sends you a confirmation email to the address on file. Keep this email — it shows the cancellation date and any refund information. Your subscription is now cancelled, and no further charges will appear on your payment method.
If you see a screen asking why you are cancelling, you can skip it or answer it. Your choice does not affect whether the cancellation goes through. Amazon uses these responses to improve their services, but they are optional.
What happens to your money and access after you cancel
The refund policy depends on which subscription you cancel. Amazon Prime does not refund the current month if you cancel mid-cycle — you keep access until the end of that billing period and then lose it. Other subscriptions like Kindle Unlimited and Music Unlimited may refund a prorated amount (a portion of the month you paid for) if you cancel before using the full month, though this varies.
Check your confirmation email for the exact refund terms. If a refund applies, it usually appears in your account within 3 to 5 business days. If you paid with a credit or debit card, the refund goes back to that card. If you paid with Amazon gift card balance, the amount returns to your account balance.
Restarting a subscription you cancelled
If you cancel and then decide you want the subscription back, you can restart it from the same Memberships and Subscriptions page. Click on the cancelled subscription and select "Restart" or "Renew". Your settings, watchlist, library, and other personal data usually remain intact, though this depends on how long ago you cancelled and which subscription it is.
Restarting charges you when ready for the new billing period. You do not get a grace period or a free trial just because you cancelled before — you pay the full subscription price right away.
Troubleshooting if the cancellation does not go through
If you click the cancellation button and nothing happens, try clearing your browser's cache and cookies, then log back in and try again. If you are on a phone or tablet, try the web version on a computer instead.
If the subscription still will not cancel and you see an error message, contact Amazon Customer Service through the Contact Us page on Amazon.com. Have your account email and the name of the subscription ready. Amazon can cancel subscriptions from their end if the website tool is not working, though this usually takes a few hours to process.
Frequently Asked Questions
Do I lose my Prime benefits when ready after I cancel?
No. If you cancel mid-month, you keep Prime benefits until the end of that billing period. After that date passes, you lose access to Prime shipping, Prime Video, Prime Music, and other benefits. Your confirmation email shows the exact date access ends.
Can I cancel just Prime Video without cancelling Prime?
Prime Video is included in Amazon Prime, so you cannot cancel it separately. However, you can cancel Prime itself and keep other Amazon subscriptions like Music Unlimited or Kindle Unlimited. If you only want to stop watching Prime Video, you would need to cancel the entire Prime membership.
What if I cancel but Amazon keeps charging me?
This is rare, but if a charge appears after you cancelled, contact Amazon Customer Service when ready with your cancellation confirmation email. Amazon can reverse the charge and investigate why it went through. Keep records of all confirmation emails and billing statements.
Is there a fee to cancel?
No. Amazon does not charge a cancellation fee for any subscription. You pay only for the time you used the subscription up to the cancellation date.
Can I cancel a subscription someone else set up on my account?
Yes, if you have access to the account. Log in, go to Memberships and Subscriptions, and cancel it the same way. If the account belongs to someone else and you do not have their password, you cannot cancel their subscriptions. They would need to do it themselves or give you account access.