How to cancel Chegg through your account settings

You can cancel your Chegg subscription directly through your account on the Chegg website or mobile app. Log in to your Chegg account, go to your account settings or profile menu, and look for a section labeled "Subscriptions," "Billing," or "Manage Subscription." From there, you should see an option to cancel, pause, or modify your subscription. The exact wording and location varies slightly between the website and the app, but the process takes about two minutes.

When you select cancel, Chegg will typically show you the cancellation date — usually the end of your current billing cycle. You will not be charged again after that date. Some accounts may show an option to pause instead of cancel; pausing temporarily stops charges without closing your account, and you can resume later if you choose.

Keep your confirmation number or screenshot of the cancellation confirmation. Chegg sends a confirmation email to the address on file, but having your own record prevents disputes if a charge appears after cancellation.

Canceling by contacting Chegg customer service

If you cannot find the cancellation option in your account or the website is not working as expected, you can contact Chegg's customer service team. Chegg offers support through live chat on their website, email, and phone. The phone number and chat link are usually found in the "Help" or "Contact Us" section of the Chegg website.

When you contact them, have your account email address and the phone number associated with your account ready. Tell the representative you want to cancel your subscription, and they will process it for you. They may ask why you are canceling — this is optional to answer, though some representatives offer discounts or pause options if you explain your reason.

Customer service cancellations typically take effect when ready or at the end of your current billing cycle, depending on when in your cycle you cancel. Ask the representative for a confirmation number and the exact date your subscription ends.

Key Takeaways

  • You can cancel through your Chegg account settings under Subscriptions or Billing without contacting anyone.
  • Cancellation usually takes effect at the end of your current billing cycle, so you will not lose access to your account before that date.
  • If you cannot cancel online, Chegg customer service can process the cancellation through live chat, email, or phone.
  • Keep a confirmation number or screenshot of your cancellation confirmation in case a charge appears after your subscription ends.
  • Pausing your subscription is an option if you want to stop charges temporarily without fully canceling your account.

What happens to your account after cancellation

After your subscription ends, your Chegg account remains open but you lose access to paid features. If you had a Chegg Study subscription, you will no longer be able to view textbook solutions or use the homework help tools. If you had Chegg Services (tutoring or writing help), those services will no longer be available to you.

Any unused credits or prepaid balance typically does not transfer to a new subscription if you rejoin later. Some accounts show a credit balance after cancellation; contact Chegg to ask whether that balance can be refunded or applied to a future subscription.

Your account data, saved notes, and previous questions usually remain in your account for a period of time after cancellation, though Chegg's exact retention policy varies. If you want to preserve any information, read or screenshot it before your subscription ends.

Canceling before your free trial ends

If you signed up for a free trial and want to cancel before the trial period ends, the same process applies — go to your account settings and select cancel. The key difference is timing: free trials convert to paid subscriptions automatically on a specific date, usually shown in your account. If you cancel before that date, you will not be charged.

Chegg sends reminder emails as the free trial end date approaches, but these are reminders only. Canceling through your account settings is the only way to prevent the charge. If you forget to cancel and are charged, contact customer service with your cancellation request; they can often reverse a charge if it occurred within a few days of the trial ending.

Canceling a gift subscription or someone else's account

If someone gave you a Chegg gift subscription or you are managing a subscription for another person, cancellation works the same way — you need access to the account email and password. Log in as that account holder, go to account settings, and cancel from there.

If you do not have the account password, you cannot cancel directly. The account holder or someone with access to the account email address can reset the password and then cancel. Chegg does not cancel subscriptions over the phone without account verification, so this step is necessary.

Refunds and billing disputes after cancellation

Chegg does not issue refunds for partial months or unused subscription time if you cancel mid-cycle. Your subscription remains active until the end of your current billing period, and you are charged only once for that period. If you cancel on day one of a monthly cycle, you still have access through day thirty (or the last day of the month), and you will not receive a refund for the remaining days.

If you are charged after your cancellation date, contact Chegg customer service when ready. Provide your confirmation number from the cancellation and the date of the unexpected charge. They can investigate whether the cancellation processed correctly or whether a billing error occurred. Most disputes are resolved within five to ten business days.

Frequently Asked Questions

Will I lose access to my textbooks or notes when ready after canceling?

No. Your access continues until the end of your current billing cycle. If you cancel on the fifteenth of the month and your billing cycle runs through the thirtieth, you can still use Chegg until the thirtieth. After that date, you lose access to paid features.

Can I get a refund if I cancel within a few days of subscribing?

Chegg does not offer refunds for unused subscription time. However, if you cancel within the free trial period before the trial converts to a paid subscription, you will not be charged. If you were charged and believe it was an error, contact customer service with your account details and cancellation confirmation.

What if I want to cancel but keep using Chegg for free?

Chegg offers limited free features without a subscription, such as browsing textbook listings and viewing some community answers. After you cancel your paid subscription, your account will automatically revert to the free version. You can still log in and use these free features.

How long does it take for Chegg to stop charging me after I cancel?

Cancellation takes effect when ready in your account, but you will not be charged again after your current billing cycle ends. If your cycle ends on the thirtieth and you cancel on the tenth, your last charge was already processed on the first of the month, and no new charge will occur.

Can I cancel my subscription and then reactivate it later?

Yes. After cancellation, your account remains open. You can log back in and restart your subscription at any time. Restarting a subscription follows the same process as a new subscription, and you will be charged according to Chegg's current pricing and plans at that time.