How to cancel Crunchyroll on the web or mobile app
To cancel your Crunchyroll subscription, log into your account on the Crunchyroll website or mobile app, go to your Account Settings, select Subscription, and click the option to cancel. The process takes about two minutes. Your access continues through the end of your current billing period — Crunchyroll does not cut off service when ready when you cancel.
If you subscribed through the Crunchyroll website directly, you cancel the same way. If you subscribed through a third-party platform like Apple, Google Play, Amazon Prime Video Channels, or PlayStation Store, you must cancel through that platform instead, not through Crunchyroll itself. Canceling in the wrong place will not work.
You do not need to contact Crunchyroll customer support to cancel. The self-service option in your account settings is the standard method and works when ready.
Key Takeaways
- Log into your Crunchyroll account, go to Account Settings, find Subscription, and select Cancel — this works whether you use the website or the mobile app.
- If you subscribed through Apple, Google Play, Amazon Prime Video Channels, or PlayStation Store, you must cancel through that platform, not through Crunchyroll.
- Your subscription remains active through the end of your current billing cycle after you cancel; you will not lose access mid-month.
- Crunchyroll does not charge a cancellation fee, and you can resubscribe at any time without penalty.
Canceling a subscription you bought through Apple, Google Play, or Amazon
If you subscribed to Crunchyroll through the Apple App Store, you cancel through Apple's settings, not through Crunchyroll. On an iPhone or iPad, open Settings, tap your name at the top, select Subscriptions, find Crunchyroll, and tap Cancel Subscription. On a Mac, open System Settings, click your name, select Subscriptions, find Crunchyroll, and click Manage.
If you subscribed through Google Play on an Android phone, open Google Play, tap your profile icon, select Subscriptions, find Crunchyroll, and tap Cancel Subscription. If you subscribed through Amazon Prime Video Channels, log into your Amazon account on the web, go to Your Account, select Memberships and Subscriptions, find Crunchyroll, and click Cancel Membership.
The reason you must cancel through the original platform is that the platform, not Crunchyroll, manages your billing and payment method. Crunchyroll cannot process a cancellation that originated elsewhere.
What happens after you cancel
After you cancel, your subscription remains active until the end of your current billing period. If your next charge date is in two weeks, you keep full access for those two weeks. Crunchyroll will not refund the portion of your subscription you do not use.
Once your billing period ends, your account converts to a free tier if Crunchyroll offers one in your region. You will be able to log in and watch free content, but you will lose access to premium features like ad-free viewing and offline downloads. Your watchlist and viewing history remain saved to your account.
If you change your mind, you can resubscribe at any time. There is no penalty for canceling and resubscribing later, and you will not lose your saved preferences or watch history.
Canceling through a PlayStation Store subscription
If you subscribed to Crunchyroll through PlayStation Store, you cancel through your PlayStation Network account, not through Crunchyroll. On your PlayStation console, go to your Profile, select Account, choose Subscriptions, find Crunchyroll, and select Cancel Subscription. You can also manage this through the PlayStation website by logging in, going to Account, selecting Services and Subscriptions, finding Crunchyroll, and clicking Cancel.
Like the other third-party platforms, PlayStation Store handles your billing directly, so the cancellation must go through PlayStation's system to take effect.
Troubleshooting a cancellation that did not work
If you canceled through Crunchyroll's website or app but were still charged, you may have subscribed through a third-party platform and canceled in the wrong place. Check your credit card or payment method statement to see which service charged you — it will show Apple, Google, Amazon, PlayStation, or Crunchyroll directly. Then cancel through that service.
If you canceled through the correct platform but were still charged, contact that platform's customer support. Apple, Google, Amazon, and PlayStation all have their own refund and billing dispute processes. Crunchyroll cannot reverse charges that came through another platform.
If you subscribed directly through Crunchyroll and canceled in your account settings but still see a charge, contact Crunchyroll support through the Help section of your account. Have your order number or the date of the charge ready.
Frequently Asked Questions
Will I get a refund if I cancel mid-month?
No. Crunchyroll does not refund unused portions of your subscription. Your access continues through the end of your current billing period, but you will not receive money back for the days remaining after you cancel.
Can I pause my subscription instead of canceling?
Crunchyroll does not offer a pause feature. You can only cancel or keep your subscription active. If you want to stop paying temporarily, you must cancel and resubscribe later when you are ready to watch again.
What if I subscribed through a third-party platform and cannot find the cancel option?
Check the platform's help section for subscription management. Apple, Google Play, Amazon, and PlayStation all have different menu layouts. If you still cannot find it, contact that platform's customer support — they can cancel the subscription for you or walk you through the steps.
Do I lose my watchlist and history after I cancel?
No. Your watchlist, viewing history, and account preferences stay saved even after your subscription ends. If you resubscribe later, everything will be there.
Can I cancel and get a refund if Crunchyroll had a service outage?
Crunchyroll's refund policy does not typically cover outages. If you experienced a significant service problem, you can contact Crunchyroll support to request a refund or credit, but there is no may provide. Outages are usually temporary and do not may have access to you to money back under standard terms.