How to cancel Factor
You can cancel your Factor subscription through your online account at any time, and you will not be charged for meals you have not received yet. Log into your Factor account, go to your subscription settings, and select the option to pause or cancel. Factor will confirm your cancellation by email. If you cancel before your next delivery date, that delivery will not be sent.
The process takes about two minutes. You do not need to call customer service unless you run into a technical problem or want to discuss your reasons for leaving — Factor's website handles cancellations directly.
Key Takeaways
- Log into your Factor account online and navigate to subscription settings to cancel without calling.
- Cancellations take effect before your next scheduled delivery, so you will not be charged for meals you have not received.
- Factor sends a confirmation email after you cancel, which you should keep for your records.
- You can pause your subscription instead of canceling if you want to restart it later without losing your account.
- If you have trouble accessing your account, Factor's customer service can process the cancellation for you.
Steps to cancel through your Factor account
Start by visiting Factor's website and signing into your account with your email and password. Once you are logged in, look for "Account" or "Subscription" in the main menu — the exact label depends on which version of Factor's website you are using, but it is usually near the top right of the page.
Click on your subscription settings. You will see your current meal plan, delivery schedule, and upcoming charges. Look for a button or link that says "Pause Subscription" or "Cancel Subscription." Click it, and Factor will ask you to confirm. Select the reason for cancellation if prompted — this is optional, but Factor uses this information to improve their service. Complete the cancellation, and you will receive a confirmation email within a few minutes.
Do not place a new order after you cancel. If you accidentally order meals after canceling, contact Factor's customer service to reverse the charge before your delivery date.
What happens after you cancel
Your Factor account remains open for 30 days after cancellation. During this time, you can log back in and restart your subscription without creating a new account. After 30 days, Factor may delete your saved preferences and payment information, though your account history will remain accessible if you contact support.
You will not be charged after the cancellation date. If you had a credit balance or unused account funds, Factor will not refund them — they expire when your account closes. Check your account for any remaining balance before you cancel.
Pausing instead of canceling
If you want to stop receiving meals temporarily but plan to restart later, pause your subscription instead of canceling. Pausing keeps your account active, preserves your saved meals and preferences, and lets you restart without re-entering your information.
To pause, follow the same steps as canceling but select "Pause Subscription" instead. You can pause for as long as you need. When you are ready to restart, log back in and click "Resume Subscription." Your next delivery will be scheduled for the week you choose.
Canceling by phone or email
If you cannot access your Factor account or prefer to cancel by phone, call Factor's customer service. The phone number is on your Factor invoice or the company's website. Have your account email address and order number ready. A representative will process your cancellation and send a confirmation email.
You can also email Factor's support team, though phone cancellation is faster. Email responses typically take 24 to 48 hours, while phone cancellations are confirmed when ready.
Checking your final charges
After you cancel, review your credit card or bank statement for the next two billing cycles. Factor should not charge you after your cancellation date. If you see a charge after you canceled, contact your bank or credit card company and provide them with your cancellation confirmation email from Factor.
If Factor charged you for a delivery you canceled before it shipped, contact Factor's customer service with your confirmation email. They can issue a refund, which typically appears in your account within 5 to 10 business days.
Frequently Asked Questions
Can I cancel Factor anytime, or is there a contract?
Factor has no long-term contract. You can cancel after your first delivery if you want. You are only charged for meals that have already shipped to you.
Will I lose my saved meals and preferences if I cancel?
If you cancel, your preferences stay in your account for 30 days. If you pause instead of canceling, your saved meals and preferences remain indefinitely. You can restart a paused subscription anytime and pick up where you left off.
What if I cancel but Factor already charged me for next week's delivery?
If Factor charged you after your cancellation date, contact their customer service with your confirmation email. They will refund the charge. If the meals have already shipped, you can refuse delivery or request a refund after you receive them.
Do I get a refund if I cancel mid-week?
Factor does not refund charges for meals that have already shipped. If you cancel before your delivery ships, you will not be charged. Cancellations are processed when ready, so timing matters — cancel before Factor's cutoff time for your next delivery.
How do I know my cancellation went through?
Factor sends a confirmation email to the address on your account within a few minutes of cancellation. If you do not see it, check your spam folder. Keep this email as proof in case a charge appears on your statement later.