How to cancel your Hims subscription
You can cancel your Hims subscription through your account settings on the Hims website or mobile app. Log in, go to your account or subscription settings, find your active prescription or membership, and select the option to cancel. Hims will ask you to confirm the cancellation, and your subscription will stop after that confirmation. You will not be charged again once the cancellation is processed.
The exact steps depend on whether you are using the website or the app, but both routes take you to the same place: your subscription management page. If you run into trouble finding the cancellation button, Hims customer service can walk you through it by phone or chat.
Key Takeaways
- You can cancel through your Hims account settings on either the website or the mobile app without calling customer service.
- Cancellation takes effect when ready after you confirm, and you will not be charged for future refills or renewals.
- If you have already paid for a refill that has not shipped, contact Hims support to discuss a refund.
- Hims may ask why you are canceling, but you are not required to provide a reason to complete the cancellation.
Steps to cancel on the Hims website
Start by going to hims.com and signing into your account with your email and password. Once you are logged in, look for your account menu, usually in the top right corner or under a hamburger menu icon on mobile. Select "Account" or "My Account" from that menu.
From your account page, find the section labeled "Prescriptions," "Active Subscriptions," or "My Medications." This section lists every prescription or membership you have with Hims. Click on the prescription or subscription you want to cancel. You should see a button or link that says "Cancel Subscription," "Pause Subscription," or "Manage." Click that button.
Hims will ask you to confirm the cancellation and may ask why you are canceling. You can skip the reason or select one from the list. Click the final confirmation button, and your subscription is canceled. You will see a message confirming the cancellation, and you should receive an email confirmation as well.
Steps to cancel on the Hims mobile app
Open the Hims app and sign in if you are not already logged in. Tap the menu icon (three horizontal lines) at the bottom or top of the screen, depending on your phone's operating system. Select "Account" or "Profile."
Look for "Prescriptions," "Active Subscriptions," or "My Medications" on your account page. Tap the prescription or subscription you want to cancel. You should see a "Cancel Subscription" or "Manage" button. Tap it, confirm the cancellation when prompted, and the subscription will be canceled when ready.
What happens to refills after you cancel
Once you cancel, Hims will not process any future refills or renewals. If you have already paid for a refill that has not yet shipped, you can contact Hims support to request a refund. The refund policy depends on how far along your order is in the fulfillment process, so the sooner you contact them after canceling, the better.
If your prescription has already shipped before you canceled, you will still receive that order. You can refuse the package or contact Hims support to arrange a return if you prefer not to keep it.
Pausing instead of canceling
Hims offers a pause option as an alternative to full cancellation. If you want to stop receiving refills temporarily but may want to restart later, you can pause your subscription instead. A paused subscription will not charge you or send refills, but you can resume it without creating a new subscription.
To pause, follow the same steps as cancellation but select "Pause Subscription" instead of "Cancel Subscription." You can usually pause for up to three months, after which you will need to manually resume or the subscription may expire. Check the pause duration when you select this option.
If you cannot find the cancel button
If you have logged in and navigated to your subscription but do not see a cancel or manage option, your account may have a different setup. Some Hims memberships or prescriptions have different management pages depending on how they were set up.
Contact Hims customer support through the app, website, or by phone. They can access your account and cancel the subscription for you. You will need to verify your identity, usually by providing your email address and account details. Support is available by chat, phone, or email, and response times vary depending on the method you choose.
Frequently Asked Questions
Will I be refunded if I cancel mid-cycle?
Refunds depend on whether your next refill has already shipped. If it has not shipped, contact Hims support when ready to request a refund. If it has already shipped, you can refuse delivery or return it. Hims does not refund subscription fees for the time remaining in a billing cycle in most cases, so check your specific subscription terms.
Can I cancel without talking to anyone?
Yes. You can cancel entirely through your account settings on the website or app without contacting customer service. The cancellation is final once you confirm it, and you will receive an email confirmation.
What if I want to restart my subscription later?
After you cancel, you will need to create a new subscription and go through the consultation process again if one is required for your medication. If you think you might restart soon, consider pausing instead of canceling, since paused subscriptions can be resumed without a new consultation.
Does Hims charge a cancellation fee?
Hims does not charge a fee to cancel your subscription. You will not be charged anything beyond what you have already paid for orders that have shipped or are in the process of shipping.
How long does it take for the cancellation to go into effect?
Cancellation takes effect when ready after you confirm it. You will not be charged for any future refills or renewals once the cancellation is processed.