You can cancel Netflix anytime through your account settings, and your access stops at the end of your current billing cycle

Netflix does not charge a cancellation fee, and you keep your service until the date you would normally be charged again. If you pay monthly, you have access through the last day of that month. If you pay annually, you have access through the last day of that year. The cancellation takes effect when ready in your account, but the service itself does not stop until that date arrives.

You cancel from the same device or website where you manage your account — there is no phone number to call and no form to mail. The steps are the same whether you signed up directly with Netflix or through a third-party service like Apple, Google Play, or Amazon Prime Video, though where you cancel depends on where you pay.

Key Takeaways

  • Cancellation through Netflix.com takes three steps and happens in your account settings under "Membership and Billing."
  • If you pay through Apple, Google Play, Amazon Prime Video, or another third party, you must cancel through that service's app or website, not through Netflix.
  • Your access continues until the end of your current billing period, even after you cancel.
  • Netflix does not refund the portion of your current billing cycle that remains after cancellation.
  • You can reactivate your account at any time by signing back in and choosing a plan, and your profile and watch history remain saved for up to 10 months.

How to cancel if you pay Netflix directly

Go to Netflix.com and sign in to your account. Click your profile icon in the top right corner, then select "Account" from the menu. On the Account page, find the section labeled "Membership and Billing" and click "Cancel Membership" or "Cancel your membership" (the exact wording varies slightly by region).

Netflix will show you a confirmation screen that lists your cancellation date — the last day you will have access. It may also offer you a discount to stay, such as a reduced rate for the next month or two. You can accept the offer or continue with cancellation. After you confirm, you will receive an email confirming that your membership has been cancelled.

How to cancel if you pay through a third-party service

If you signed up for Netflix through Apple, Google Play, Amazon Prime Video, Roku, or another platform, you must cancel through that service, not through Netflix itself. Netflix cannot process the cancellation on your behalf because the third party handles the billing.

Through Apple (iPhone, iPad, or Mac): Open the Settings app, tap your name at the top, select "Subscriptions," find Netflix, and tap "Cancel Subscription." On a Mac, open System Settings, click your name, select "Subscriptions," and follow the same steps.

Through Google Play (Android): Open the Google Play app, tap your profile icon in the top right, select "Payments and subscriptions," then "Subscriptions." Find Netflix, tap it, and select "Cancel subscription."

Through Amazon Prime Video: Go to Amazon.com, sign in, go to "Your Account," select "Prime Video Settings," then "Manage Your Prime Video Membership." Click "Cancel Your Membership" or "End Membership."

Through Roku: On your Roku device, go to Home, select "Manage subscriptions," find Netflix, and select "Cancel subscription."

After you cancel through the third party, Netflix will receive notice of the cancellation within a few hours to a few days, depending on the platform. You will still have access until the end of your current billing cycle.

What happens to your account after cancellation

Your profile, watch history, and saved titles remain on Netflix's servers for up to 10 months after your membership ends. If you reactivate your account within that window by signing back in and choosing a new plan, everything will be exactly as you left it. After 10 months, Netflix may delete your profile data, though you can create a new profile if you return later.

You will stop receiving Netflix emails and notifications once your membership ends. If you had a shared account with multiple profiles, all profiles lose access on the same cancellation date — there is no way to cancel only one profile while keeping others active. If you want to keep some profiles active, you would need to keep your membership and manage who has access through your account settings.

If you want to pause instead of cancel

Netflix offers a pause option in some regions that lets you temporarily stop your membership without cancelling. When you pause, your billing stops but your profile and watch history stay saved. You can resume at any time by signing back in. To see if pause is available in your region, go to your Account page and look for "Pause your membership" in the Membership and Billing section. If you do not see it, your region does not currently offer this feature.

Pause typically lasts up to three months, after which Netflix will either resume billing or ask you to choose a plan. This option is useful if you know you will want to return to Netflix in a few months but do not want to pay in the meantime.

Common reasons cancellation does not work

If you see an error message when you try to cancel, the most common cause is that you are signed into the wrong account. Netflix allows multiple accounts per household, so make sure you are in the account you actually pay for. If you share a password with family members, one of them may have already cancelled the account, or the account may be on pause.

If you pay through a third party and try to cancel through Netflix.com, the cancellation will not go through because Netflix does not control your billing. You must cancel through the app or website where you pay. If you are unsure where you pay, check your credit card or bank statement for the charge — it will show either "Netflix," "Apple," "Google," "Amazon," or another service name.

If you cancelled but still see charges on your statement, contact the payment processor (Apple, Google, Amazon, or your bank) rather than Netflix. Third-party services sometimes take a few billing cycles to stop charging after cancellation. Netflix customer service can confirm that your membership is cancelled, but they cannot reverse charges made by a third party.

Frequently Asked Questions

Do I get a refund if I cancel in the middle of my billing cycle?

No. Netflix does not refund unused portions of your current billing period. Your membership ends on your next scheduled billing date, and you keep full access until then. If you want to avoid being charged again, cancel before that date arrives.

Can I cancel one profile but keep others on my account active?

No. Cancelling your membership cancels the entire account and all profiles on it. If household members want to keep watching, you would need to keep your membership active. You can manage who has access to which profiles through your account settings without cancelling.

What if I forgot which payment method I used?

Check your credit card or bank statement for the charge. It will show the name of the service that charged you — Netflix, Apple, Google Play, Amazon, or another platform. That is where you need to cancel. If you still cannot find it, sign into Netflix.com, go to Account, and look at "Membership and Billing" to see if it shows your payment method.

Can I cancel and reactivate multiple times without losing my profile?

Yes, as long as you reactivate within 10 months. Your profile, watch history, and saved titles will be waiting for you. After 10 months of inactivity, Netflix may delete your profile data, though you can always create a new one if you return later.

Will Netflix try to stop me from cancelling?

Netflix may show you a discount offer — such as a reduced rate for one or two months — before you confirm cancellation. You can accept the offer to stay or ignore it and proceed with cancellation. There is no penalty for cancelling, and you can always come back later.