Cancel PlayStation Plus or PlayStation Now through your account settings

You can stop your PlayStation subscription by going into your account settings on any PlayStation console or through the PlayStation website. The steps differ slightly depending on whether you use PlayStation Plus (the online multiplayer service) or PlayStation Now (the game streaming service), but both take about two minutes to complete.

On a PlayStation 4 or PlayStation 5 console, go to Settings, then Users and Accounts, then Account, then Subscriptions. You'll see your active subscriptions listed. Select the one you want to cancel, choose the option to manage or cancel, and confirm. Your subscription will end on the date it's currently set to renew — you won't lose access until that date arrives.

If you prefer to cancel through the web, sign into your PlayStation Network account at account.playstation.com, go to Subscriptions, find the subscription you want to stop, and select Cancel Subscription. Again, you keep access through the renewal date.

Key Takeaways

  • You can cancel through your console's Settings menu or through your PlayStation Network account on the web — both methods take a few minutes.
  • Your subscription remains active until the next renewal date, so you don't lose access when ready after canceling.
  • If you cancel through a third-party payment method like Apple, Google Play, or Amazon, you may need to cancel through that service instead of PlayStation's website.
  • You can restart a canceled subscription at any time by going back to the subscription page and selecting it again.
  • Check your email for a cancellation confirmation — if you don't receive one within a few minutes, the cancellation may not have gone through.

Cancel through Apple, Google Play, or Amazon if you subscribed that way

If you bought your PlayStation subscription through Apple (on an iPhone or iPad), Google Play (on Android), or Amazon, you need to cancel through that service, not through PlayStation's website. PlayStation can't process the cancellation on their end if the payment comes from a third party.

For Apple: Open the App Store, tap your profile icon, select Subscriptions, find PlayStation Plus or PlayStation Now, and tap Cancel Subscription. For Google Play: Open Google Play, go to your account, select Subscriptions, choose the PlayStation subscription, and tap Cancel. For Amazon: Go to Your Account, select Memberships and Subscriptions, find PlayStation, and select Cancel.

After you cancel through the third-party service, check your PlayStation account settings to confirm the subscription no longer appears. It can take a few hours for the change to show up in your PlayStation account.

What happens to your games and data after cancellation

If you cancel PlayStation Plus, you lose access to online multiplayer and the monthly free games that come with the subscription. Games you downloaded for free through PlayStation Plus will no longer be playable once your subscription ends, even if you own them on disc or bought them separately.

Your save files stay on your console and in your PlayStation Network cloud storage, so you can pick up single-player games where you left off. If you restart your subscription later, your saves are still there. Games you purchased outright (not through PlayStation Plus) remain playable whether your subscription is active or not.

If you cancel PlayStation Now, you lose access to the game library. Any games you were playing through the service become unavailable. Like PlayStation Plus, your save files are preserved in cloud storage, so if you restart the subscription, you can resume games you were playing.

Restart your subscription at any time

Canceling is not permanent. You can restart your subscription whenever you want by going back to the subscription page on your console or at account.playstation.com and selecting the subscription again. You'll be charged for a new billing period starting when ready.

If you canceled because of cost, watch for promotional offers. PlayStation sometimes offers discounted rates for returning subscribers, especially during sales events. You can also check whether a cheaper tier exists — for example, PlayStation Plus Essential is less expensive than PlayStation Plus Extra or Extra.

If your cancellation doesn't go through

Sometimes the cancellation request fails silently, and you'll be charged again at the renewal date. Check your email for a cancellation confirmation within a few minutes of requesting it. If you don't see one, try canceling again through the same method.

If you're still being charged after canceling, contact PlayStation Support through the PlayStation website. Have your account email and the date you attempted to cancel ready. Support can see whether the cancellation was processed and can issue a refund if you were charged after requesting cancellation.

If you subscribed through a third-party service and are still being charged, contact that service's support (Apple Support, Google Play Support, or Amazon Customer Service) rather than PlayStation. They control the billing for subscriptions purchased through their platforms.

Cancel a subscription someone else set up on your console

If another person set up a PlayStation subscription on your console using their account, you need their permission to cancel it. Go to Settings, Users and Accounts, Account, Subscriptions, and select the subscription. If it's tied to another user's account, you'll see that account's name. Only that account holder can cancel it.

If you share a console with someone and want to stop sharing their subscription, you can remove your console as a registered device on their account. This prevents you from using their subscriptions, but it doesn't cancel the subscription itself. The account holder would need to cancel it themselves.

Frequently Asked Questions

Will I get a refund if I cancel mid-month?

PlayStation does not issue refunds for partial months. Your subscription remains active until the next renewal date, so you get the full value of your current billing period. If you were charged in error or believe you should receive a refund, contact PlayStation Support with your account details and billing date.

Can I cancel and restart my subscription on the same day?

Yes. You can cancel your subscription and when ready restart it. You'll be charged for a new billing period right away. This is useful if you want to take advantage of a promotional offer or switch between subscription tiers.

What if I forgot my PlayStation Network password?

Go to account.playstation.com and select "Can't sign in?" Enter your email address, and PlayStation will send you a password reset link. Once you reset your password, you can sign in and cancel your subscription. If you don't have access to the email address on your account, contact PlayStation Support.

Does canceling my subscription delete my account?

No. Canceling a subscription only stops the recurring charge. Your PlayStation Network account, your save files, your purchased games, and your profile all remain. You can sign in anytime and restart the subscription or use free-to-play games.

Why am I still being charged after I canceled?

Check whether you received a cancellation confirmation email. If you didn't, the cancellation may not have processed. Try canceling again through the same method. If you're certain you canceled but were still charged, contact PlayStation Support or the third-party service (Apple, Google, Amazon) that processed the payment, depending on where you subscribed.