Cancel a Roku subscription through your account settings
To cancel a Roku subscription, sign into your Roku account on a web browser, go to Manage Your Account, select Subscriptions, find the subscription you want to cancel, and click Manage or Cancel Subscription. The exact button name depends on which Roku service you are cancelling and when you signed up, but the path is the same for all subscriptions managed through Roku directly.
If you subscribed through the Roku Channel app on your Roku device instead of through the website, you can also cancel from the device itself. Open the Roku Channel, go to Settings, select Subscriptions, choose the subscription, and select Cancel. Either method stops future charges when ready, though you keep access to the service through the end of your current billing period.
Some subscriptions — like The Roku Channel's premium tier — renew automatically on a monthly or annual cycle. Others, like add-on channels such as Starz or Showtime, may have different renewal dates depending on when you first subscribed. Check your confirmation email or account page to see your next billing date before you cancel, so you know when your access ends.
Key Takeaways
- Cancel through your Roku account online by going to Manage Your Account, then Subscriptions, then clicking Cancel next to the service you want to stop.
- You can also cancel directly from a Roku device through the Roku Channel app by navigating to Settings and Subscriptions.
- Cancellation takes effect when ready, but you retain access through the end of your current billing cycle.
- Check your confirmation email or account page to find your next billing date so you know when your service ends.
- If you subscribed through a third-party app or platform instead of Roku directly, you may need to cancel through that service instead.
What happens after you cancel
Once you cancel, Roku stops charging you on your next billing date. You do not lose access to the subscription when ready — you can still watch content through the end of the period you already paid for. For example, if you have a monthly subscription and cancel on the 15th of the month, you keep access until the end of that month.
If you change your mind after cancelling, you can resubscribe at any time through the same account. Roku does not charge a reactivation fee, and your watchlist and preferences stay in your account. However, any promotional pricing you had before (such as a discounted first month) may not be available when you resubscribe.
Cancelling subscriptions you bought through other platforms
If you subscribed to a channel through Amazon Prime Video, Apple TV, or another third-party platform instead of through Roku directly, you must cancel through that platform, not through Roku. Roku's account page will show the subscription, but the cancel button will direct you to the platform where you bought it.
For example, if you subscribed to Paramount+ through Amazon Prime Video's add-on channels, you cancel it in your Amazon account settings, not in Roku. The same applies to subscriptions purchased through Apple TV Channels, Google Play, or any other service. Check your confirmation email to see which platform processed your purchase if you are unsure.
Troubleshooting a subscription that will not cancel
If the cancel button does not appear or you get an error message, try signing out of your Roku account and signing back in. Sometimes the account page does not refresh properly, and logging out and back in forces it to reload. Wait a few minutes after signing back in before trying to cancel again.
If you still cannot cancel online, contact Roku Support through their website. Have your account email, the name of the subscription, and your billing date ready. Roku Support can cancel the subscription manually and confirm that no further charges will occur. Response times vary, but Roku typically replies within one to two business days.
Avoiding accidental recharges after cancellation
After you cancel, check your email for a cancellation confirmation from Roku. This email confirms the date your access ends and that no future charges are scheduled. Save this email in case you need to reference it later.
If you see a charge after your cancellation date, contact Roku Support when ready with your cancellation confirmation email and the charge receipt. Roku can review the charge and issue a refund if the cancellation did not process correctly. Keep records of all communications in case you need to dispute the charge with your credit card company or bank.
Frequently Asked Questions
Can I pause a subscription instead of cancelling it?
Roku does not offer a pause feature for subscriptions. Your options are to keep the subscription active or cancel it. If you think you might resubscribe later, cancelling is the same as pausing — you can restart the subscription whenever you want, and your account information stays saved.
Will I lose my saved shows and watchlist if I cancel?
No. Your Roku account, watchlist, and viewing history remain in your account after you cancel a subscription. When you resubscribe, all your saved information is still there. You only lose access to watch new content from that subscription during the time it is cancelled.
What if I cancel in the middle of a billing cycle?
You keep access through the end of the billing period you already paid for. Roku does not prorate refunds or give you a credit for the unused portion of the month. You pay for the full month or year regardless of when you cancel during that cycle.
Do I need to cancel before my free trial ends?
Yes. If your subscription includes a free trial period, you must cancel before the trial ends to avoid being charged. Roku sends a reminder email a few days before the trial expires, but cancelling early ensures you do not miss the important date.
Why does my subscription still show in my account after I cancelled?
Cancelled subscriptions sometimes remain visible in your account for a few days after cancellation, marked as "Cancelled" or "Expires on [date]". This is normal and does not mean the cancellation did not work. The subscription will disappear from your account after your access period ends.