How to cancel a Roku subscription
You can cancel most Roku subscriptions directly through your Roku account settings on any device — a TV, phone, or computer. The process takes about two minutes and stops future charges when ready, though you keep access until your current billing period ends. Some subscriptions (like those from third-party apps such as Netflix or Hulu) must be cancelled through those services instead, not through Roku itself.
The key distinction is where you bought the subscription. If you subscribed through Roku's channel store, you cancel in Roku. If you subscribed through an app's own interface, you cancel there. Roku acts as a billing middleman for third-party services but does not control their cancellations.
Key Takeaways
- Subscriptions you bought directly from Roku's channel store cancel through your Roku account settings; subscriptions through third-party apps cancel through those apps.
- Cancellation stops future charges right away, but you can watch until the end of your current billing cycle.
- You can cancel on a Roku TV, mobile app, or at roku.com — the steps are similar across all three.
- If you cancel by mistake, you can resubscribe to the same channel at any time.
Cancel through your Roku TV or device
On a Roku TV or Roku streaming device, go to Home, then select Subscriptions. You will see a list of all active subscriptions tied to your account. Highlight the subscription you want to cancel and press the Options button (the star icon on most Roku remotes). Select Cancel subscription, then confirm when prompted.
After you confirm, the subscription stops and you will see a message saying when your access ends. You do not need to do anything else — Roku will not charge you again after that date. The channel will remain on your home screen, but you will need to resubscribe to use it again.
Cancel through the Roku mobile app or website
Open the Roku app on your phone or tablet, or go to roku.com and sign in. Select your account icon or profile, then choose Subscriptions. Find the subscription you want to cancel and select Cancel or Manage, depending on which version of the app or site you are using. Follow the prompts to confirm.
On roku.com, you can also go directly to My Account > Subscriptions after signing in. The steps are the same: find the subscription and select the cancel option. The website method often works best if you are having trouble on your device, since it gives you a larger screen and clearer menus.
Cancel subscriptions from third-party apps
If you subscribed to Netflix, Hulu, Disney+, or another streaming service through a Roku channel, you must cancel through that service, not through Roku. Roku does not process the cancellation for these subscriptions — it only bills you on their behalf. Cancelling through Roku's settings will not stop charges from these services.
To cancel, open the app on any device (phone, computer, or TV), sign into your account, and look for Account Settings or Subscription. The exact steps vary by service. If you are unsure where to find it, visit the service's website and search for "cancel subscription" — they will walk you through it. Many services also let you pause rather than cancel, which stops charges without deleting your account.
What happens after you cancel
Your subscription stops charging when ready, but you keep access until the end of your current billing period. For example, if you cancel on the 15th of the month and your billing date is the 30th, you can watch until the 30th at no extra cost. After that date, the channel will ask you to subscribe again if you want to keep watching.
If you cancel by mistake, you can resubscribe to the same channel at any time. Your viewing history and saved shows usually stay with your account, though this depends on the channel. Some services hold your data for several months after cancellation, while others delete it sooner.
Troubleshooting cancellation problems
If the Cancel subscription option does not appear, the subscription may already be cancelled or paused. Go back to your subscriptions list and check the status. Some channels show a Pause option instead of Cancel — if you see that, the subscription is active. If you see neither option, the subscription has likely already been cancelled.
If you cannot find a subscription you know you have, make sure you are signed into the correct Roku account. Some households have multiple accounts on the same device. Check which account is active by going to Settings > System > System Update and looking at the account name at the top. Switch accounts if needed and check your subscriptions list again.
For third-party subscriptions (Netflix, Hulu, etc.), if cancelling through the app does not work, try cancelling on the service's website instead. Website cancellations often process faster and are easier to confirm. You can also contact that service's support team directly if the cancellation option is missing.
Frequently Asked Questions
Will I lose my shows and watchlist if I cancel?
Your watchlist and viewing history usually stay saved to your account even after you cancel. If you resubscribe later, you will see them again. Some channels delete your saved content after a set period (usually 6 to 12 months), so check the channel's policy if you plan to come back.
Can I cancel a subscription on someone else's Roku device?
Only the account owner can cancel a subscription. If the subscription is on a shared device, you need to sign into the account that purchased it. If you do not have the password, contact the account owner or use the password reset option at roku.com.
What if I was charged after I cancelled?
If you see a charge after cancelling, the charge likely went through before your cancellation was processed. Contact Roku support through roku.com or the Roku app with your order number, and they can review the charge. For third-party services, contact that service's support team instead.
Do I need to cancel before my free trial ends?
Yes. If you do not cancel before the trial period ends, Roku or the service will charge you for a full subscription. Set a reminder a few days before the trial ends so you do not forget.