Cancel Scentbird through your account settings
To cancel your Scentbird subscription, log into your account on the Scentbird website or app, go to your account settings or subscription page, and look for a "Cancel Subscription" or "Manage Subscription" button. The exact wording and location varies depending on whether you're using the website or mobile app, but the option is always in your account area, not buried in a help menu.
Click the cancellation button and follow the prompts. Scentbird will ask you to confirm the cancellation and may offer you a discount to stay — you can accept or decline. After you confirm, you should receive an email confirmation with your cancellation date. Keep this email for your records.
Your subscription will end on the date shown in that confirmation email. You will not be charged again after that date, and you can continue using any remaining credits or perfume in your account until the cancellation takes effect.
Key Takeaways
- Log into your Scentbird account and find the subscription management page in your account settings to start the cancellation process.
- Confirm the cancellation when prompted; Scentbird may offer a discount to keep you as a customer, but you can decline and proceed with canceling.
- Your subscription ends on the specific date shown in your cancellation confirmation email, not when ready.
- You will not be charged after your cancellation date, and you can use any remaining credits before that date arrives.
What happens to your credits and perfume after cancellation
If you have unused credits or a partially full perfume bottle in your account when you cancel, those credits typically expire on your cancellation date. Scentbird does not refund unused credits or allow you to transfer them to another account or person. If you want to use your remaining credits, do so before your cancellation date takes effect.
Any perfume you have already received is yours to keep. You are not required to return it, and Scentbird will not ask for it back. If you have a current perfume bottle that was sent to you, you can continue using it after your subscription ends.
Cancel through customer service if you cannot find the button
If you cannot locate the cancellation option in your account settings, or if the button is not working, contact Scentbird customer service directly. You can reach them through the help section on their website, which typically offers email support or a contact form. Explain that you want to cancel your subscription and provide your account email address.
Customer service can cancel your subscription on your behalf and will send you a confirmation email. This route takes longer than self-service cancellation — usually a few business days — so use it only if the account settings method is not available to you.
Cancellation timing and your billing cycle
The date your cancellation takes effect depends on when you request it. If you cancel before your next billing date, your subscription will end on that upcoming billing date. If you cancel after your billing date has already passed, your subscription will end on the following month's billing date. Scentbird will show you the exact cancellation date before you confirm, so you will know precisely when your subscription ends.
You will not be charged for any month after your cancellation date. If you are charged after you cancel, contact customer service when ready with your cancellation confirmation email and the charge details.
Reactivating your subscription later
If you cancel and then change your mind, you can reactivate your Scentbird subscription by logging back into your account and selecting the option to restart your subscription. Scentbird typically allows you to reactivate within a certain window after cancellation, though the exact timeframe is not always published. If you wait too long, you may need to create a new account instead.
When you reactivate, your subscription will start fresh on a new billing cycle. Any credits or perfume from your previous subscription will not carry over.
Cancellation does not affect your Scentbird account
Canceling your subscription does not delete your Scentbird account. Your account remains active, and you can log in to view your order history, past perfumes, and any reviews you left. If you want to completely remove your account from Scentbird's system, you will need to request account deletion separately through customer service, which is a different process from cancellation.
Most people cancel their subscription but keep their account so they can reactivate later if they want to. Only request account deletion if you are certain you will not use Scentbird again and want your personal information removed from their system.
Frequently Asked Questions
Will Scentbird refund my money if I cancel mid-month?
Scentbird does not issue refunds for unused portions of a billing cycle. Your subscription ends on your next billing date or the date you specified during cancellation, and you are not charged after that date. If you were charged after canceling, contact customer service with your confirmation email.
Can I pause my subscription instead of canceling?
Scentbird offers a pause or skip option that lets you temporarily stop your subscription without canceling it. Check your account settings for a "Pause" or "Skip Next Month" button. This preserves your account and credits, whereas cancellation ends your subscription entirely.
What if I never received a confirmation email after canceling?
Check your spam or promotions folder first. If the email is not there, log back into your account and check your subscription status to confirm the cancellation went through. If your account still shows an active subscription, the cancellation may not have completed — try again or contact customer service.
Do I have to return my current perfume bottle when I cancel?
No. Scentbird does not require you to return any perfume you have received. You own the perfume and can keep and use it after your subscription ends. You are only losing access to future shipments and the ability to order new perfumes through the subscription.