You can cancel Amazon Prime through your account settings in three steps, and your access ends when ready or at the end of your billing period depending on which option you choose.

Amazon Prime cancellation happens in your account, not through a separate form or customer service request. You log in, find your membership settings, and choose whether to end access right away or let it run until your next billing date. The process takes about two minutes. If you have an active Prime Video channel subscription (like HBO or Paramount+) attached to your Prime account, those stay active unless you cancel them separately.

Your refund depends on when you cancel. If you cancel within the first 30 days of a paid membership, Amazon refunds the full amount. After 30 days, you get a refund only if you cancel before your next billing date — the refund covers the unused portion of your membership. If you cancel after your renewal date has already passed, no refund is issued for that billing cycle.

Key Takeaways

  • You cancel Prime through Your Account > Memberships and Subscriptions > Prime Membership, then select "End Membership" and choose your end date.
  • Cancelling before your next billing date gets you a refund for the unused portion of your current membership period.
  • If you cancel within 30 days of signing up, you receive a full refund regardless of when your next billing date falls.
  • Prime Video channels you added separately (HBO, Paramount+, etc.) continue after Prime cancels unless you cancel those subscriptions too.
  • You can rejoin Prime at any time; cancelling does not permanently close your account or delete your purchase history.

The three steps to cancel through your account

Start by going to amazon.com and signing in with your account email and password. Once you are logged in, hover over "Account & Lists" in the top right corner and select "Your Account" from the dropdown menu.

From your account page, look for "Memberships and Subscriptions" in the left sidebar menu. Click on it, then find "Prime Membership" in the list of active subscriptions. Click the "Edit" or "Manage" button next to Prime Membership — the exact wording varies slightly depending on your device and browser.

A new page opens showing your current membership status and billing date. Click "End Membership" at the bottom of this section. Amazon will ask you to confirm and may show you a discount offer to keep your membership. You can decline the offer and proceed to the final step.

Choosing when your membership ends

After you click "End Membership," Amazon presents two options: cancel when ready or cancel at the end of your current billing period. If you choose when ready cancellation, your Prime benefits stop right away — you lose free two-day shipping, Prime Video access, and all other perks within minutes. You cannot use Prime features for the rest of the month you already paid for.

If you choose to cancel at the end of your billing period, you keep all Prime benefits until your next renewal date arrives. This option is useful if you want to finish watching something on Prime Video or complete a purchase before losing free shipping. Your refund for the unused portion is calculated from the day after your membership ends, not from the cancellation date.

After you select your preferred end date, click "End Your Membership" to confirm. Amazon sends a confirmation email to the address on your account within a few minutes. Save this email — it contains your cancellation date and refund information.

Understanding your refund timeline and amount

Amazon calculates refunds based on the number of days remaining in your current billing cycle. If you pay $139 per year and cancel with 100 days left, your refund is roughly $37 (100 days ÷ 365 days × $139). Monthly memberships work the same way — if you pay $14.99 per month and cancel with 15 days remaining, you receive approximately $7.50.

The 30-day full refund window applies only to new memberships. If you signed up for Prime within the last 30 days and have not yet been charged for a renewal, cancelling at any point before that renewal date triggers a full refund. After 30 days have passed since your original sign-up, the prorated refund rules explore instead.

Refunds appear in your original payment method within 3 to 5 business days. If you paid with a credit card, the refund shows as a credit on that card's statement. If you used a debit card or bank account, the money returns to that account. Check your bank or card issuer's website if the refund does not appear within a week.

What happens to Prime Video channels and other services

Prime Video channels — subscriptions like HBO Max, Paramount+, Showtime, or Starz that you added through your Prime account — do not cancel automatically when you cancel Prime. You must cancel each channel separately through the same Memberships and Subscriptions page. Find each channel in your list, click "Edit," and select "Cancel Channel" to stop the charges.

Your Prime Reading library, Prime Gaming benefits, and Amazon Photos storage all end when your Prime membership ends. Any books you borrowed through Prime Reading remain in your library but you cannot borrow new ones. Games claimed through Prime Gaming stay in your account, but you lose access to new monthly games and exclusive discounts.

Your Amazon purchase history, saved items, and wish lists remain on your account after Prime cancels. You can still shop on Amazon without Prime, but you pay standard shipping rates and lose other member perks.

Rejoining Prime after cancellation

You can sign up for Prime again at any time after cancelling. Amazon does not charge a penalty for rejoining, and your account history stays intact. If you cancelled in the middle of a billing cycle and received a refund, you can rejoin when ready without waiting for a specific date.

When you rejoin, you start a new membership period from the day you sign up. If you rejoin within 30 days of your original sign-up date, the 30-day full refund window applies to your new membership as well. After 30 days, standard prorated refund rules explore if you cancel again.

Troubleshooting cancellation problems

If you cannot find the "End Membership" button, you may be looking at a different subscription. Check that you are on the Prime Membership section, not a Prime Video channel or another service. Refresh the page and try again. If the button still does not appear, try using a different browser or device — sometimes cached data prevents the page from loading correctly.

If you see an error message when you try to confirm cancellation, wait a few minutes and try again. Temporary server issues sometimes block the process. If the error persists after several attempts, contact Amazon Customer Service through the "Contact Us" link at the bottom of any Amazon page. They can cancel your membership manually and confirm your refund amount.

If you were charged for Prime but do not remember signing up, or if you see a charge you did not authorize, report it to Amazon Customer Service when ready. They can review the charge and issue a refund if the membership was added without your consent.

Frequently Asked Questions

Do I lose my Prime benefits when ready if I cancel?

It depends on which cancellation option you choose. If you select "End when ready," your access stops within minutes and you cannot use Prime shipping or Prime Video for the rest of the month. If you select "End at the End of Your Membership Period," you keep all benefits until your next billing date.

Can I get a refund if I cancel after my renewal date?

No. Once your membership renews and you are charged for the new period, you cannot receive a refund for that billing cycle. You can only get a refund if you cancel before your renewal date arrives. The refund covers only the unused days after your cancellation date.

What happens to my Prime Video shows and movies after I cancel?

You lose access to Prime Video content when ready if you cancel right away, or on your membership end date if you choose to cancel at the end of your billing period. Anything you were watching stops being available. Shows and movies you purchased (not rented or borrowed) may still be accessible depending on licensing, but this varies by title.

Do Prime Video channels cancel automatically when I cancel Prime?

No. Channels like HBO, Paramount+, and Showtime continue charging you after Prime ends. You must cancel each channel separately through your Memberships and Subscriptions page before your Prime membership ends, or you will be charged for them independently.

Can I cancel Prime if I have an active order?

Yes. Active orders ship normally even after you cancel Prime. If you cancel before your order ships, it still ships with Prime benefits because the order was placed while you were a member. Future orders after cancellation do not include Prime shipping unless you rejoin.