Cancel a subscription directly from your Roku account

You can cancel most subscriptions through your Roku account settings without contacting the streaming service itself. Go to your Roku home screen, select Settings, then Subscriptions. You'll see a list of all active subscriptions tied to your Roku account. Find the one you want to cancel, select it, and choose Cancel subscription. The cancellation takes effect when ready, though you may still have access through the end of your current billing period depending on the service's policy.

This method works for subscriptions you started through Roku's platform — services like Paramount+, Peacock, Apple TV+, and others that let you sign up directly on the device. If you signed up through a different method (like a web browser or another device), you'll need to cancel through that same method or contact the service directly.

Key Takeaways

  • Most subscriptions can be cancelled from your Roku Settings menu under Subscriptions, and the change takes effect right away.
  • Subscriptions you started on Roku must be cancelled on Roku; subscriptions started elsewhere must be cancelled where you started them.
  • Check your billing date before cancelling so you understand when your access will end.
  • If you can't find a subscription in your Roku account, contact the streaming service directly to cancel it.

What happens after you cancel

When you cancel through Roku, the subscription stops renewing on your next billing date. Most services let you keep watching until that date passes. For example, if your subscription renews on the 15th and you cancel on the 10th, you usually have access through the 14th. A few services cut access when ready, so check the confirmation message after you cancel.

Your Roku account will no longer show the subscription in your active list, though you can usually re-subscribe later if you change your mind. The service itself may send you a confirmation email, or it may not — Roku's cancellation is what matters for billing purposes.

Cancel a subscription started on another device or website

If you signed up for a subscription through a web browser, a phone app, or a different streaming device, you must cancel it the same way. Roku's Settings menu will show it as active (because you're using it on Roku), but Roku can't cancel it. You'll need to log into the service's website or app with the same account you used to sign up and cancel from there.

For example, if you started an Apple TV+ subscription through your iPhone, you'll need to go to Apple's website or use your iPhone to cancel it. Roku can't process that cancellation for you. The same applies to subscriptions you started through Amazon Prime Video, Disney+, or any other service's own platform.

Find a subscription you can't locate in your Roku account

If you think you have a subscription but don't see it in your Roku Settings, it may be tied to a different account or device. Check whether you're logged into the right Roku account — if you have multiple accounts in your household, each one shows only its own subscriptions. You can also check your credit card or bank statement to see which service is charging you and where you signed up.

Once you know which service is billing you, contact that service directly. They can tell you which account it's under and walk you through cancellation. Most streaming services have a help section on their website with cancellation instructions specific to how you signed up.

Stop a subscription from renewing without cancelling it

Some services let you pause a subscription instead of cancelling it. This keeps your account and settings intact while stopping the charges. Not all services offer this option — check the subscription details in your Roku Settings or contact the service to ask. If pausing is available, you'll usually see it as an option next to the cancel button.

Pausing is useful if you plan to come back in a few months and want to keep your watchlist and preferences. Cancelling deletes your account with some services, so pausing can save you the trouble of setting up again later.

Manage subscriptions on a shared Roku account

If multiple people use the same Roku account, anyone with access to Settings can see and cancel subscriptions. This can lead to surprises if one person cancels something another person is watching. If you share a Roku account with family members, talk about which subscriptions matter to each person before cancelling anything.

Some households create separate Roku accounts for each person to avoid this problem. Each account can have its own subscriptions, and people can only cancel their own. Check your Roku's Settings under Users to see whether you can create a separate account for someone else in your home.

Frequently Asked Questions

Will I lose my shows and watchlist if I cancel?

Most services keep your watchlist and viewing history even after you cancel, so you can pick up where you left off if you re-subscribe later. A few services delete your account data after a certain period (usually several months), so check the service's policy if you think you'll come back soon.

Can I cancel in the middle of a billing cycle?

Yes. Cancelling when ready stops future charges, but you keep access through the end of your current billing period. You won't get a refund for the time you've already paid, but you won't be charged again.

What if the cancel button doesn't appear in my Roku Settings?

The subscription may have been started outside Roku, or it may be tied to a different account. Contact the streaming service directly with the email address you used to sign up, and they can cancel it for you.

Do I need to uninstall the app after cancelling?

No. The app stays on your Roku even after you cancel the subscription. You can delete it if you want, but it won't affect your billing. If you re-subscribe later, the app is still there.