Netflix cancellation stops your billing when ready and removes your account access
When you cancel Netflix, your subscription ends right away. You lose access to the service as soon as you confirm the cancellation — you do not get to watch through the end of a billing cycle. Netflix does not issue refunds for the current billing period, even if you cancel mid-month. If you have a paid plan, you can cancel through your account settings on any device with internet access, and the process takes about two minutes.
The steps are the same whether you pay Netflix directly or through a third party like Apple, Google Play, or Amazon. However, where you cancel matters: if you subscribed through an app store or another service, you must cancel through that same place, not through Netflix itself. Cancelling in the wrong location will not stop your billing.
Key Takeaways
- Cancellation takes effect when ready, and you lose access to Netflix right away without a refund for the current billing period.
- If you subscribed through an app store or third-party service, you must cancel there, not on Netflix.com, or your billing will continue.
- You can cancel through Account Settings on Netflix.com by selecting your profile, going to Account, and choosing Cancel Membership.
- Netflix will ask you to confirm your reason for leaving and may offer a discount to keep you, but you can proceed without accepting any offer.
- You can restart your account at any time by logging back in and selecting a plan, and your saved shows and preferences will still be there.
How to cancel if you pay Netflix directly
Go to Netflix.com and sign in to your account. Click your profile icon in the top right corner, then select Account from the dropdown menu. On the Account page, find the Membership section and click Cancel Membership. Netflix will show you a confirmation screen with your cancellation date and ask you to confirm.
Before the final confirmation, Netflix displays a screen asking why you are cancelling. You can select a reason or skip this step. Netflix may then offer you a discount or a free trial period to stay — you can accept this offer or ignore it and proceed to cancel. Click the final Cancel button to complete the cancellation. Your account will be cancelled when ready, and you will no longer be able to watch anything on Netflix.
How to cancel if you subscribed through an app store or third-party service
If you signed up for Netflix through Apple App Store, Google Play, Amazon Prime Video Channels, or another third-party service, you must cancel your subscription through that same service. Cancelling on Netflix.com will not stop the billing from your app store or third party.
Apple App Store: Open the App Store app on your iPhone, iPad, or Mac. Go to your account settings, select Subscriptions, find Netflix, and tap Cancel Subscription. Google Play: Open Google Play on your Android device or go to play.google.com on a computer. Go to Account, then Subscriptions, find Netflix, and select Cancel Subscription. Amazon Prime Video Channels: Go to your Amazon account, select Your Account, then Prime Membership, then Manage Your Prime Video Channels, find Netflix, and click Cancel Channel. Other services: Check the billing or subscription settings in the app or website where you signed up.
What happens to your account after cancellation
Once you cancel, you cannot watch anything on Netflix when ready. Your profile, viewing history, saved shows, and watch list are stored on Netflix's servers and will remain there if you restart your account later. You do not lose this information by cancelling.
If you want to use Netflix again in the future, you can log back in with the same email and password and choose a new plan. You will not have to create a new account or re-enter your payment information if you use the same payment method. Your saved preferences and watch history will be waiting for you.
If Netflix asks you to confirm your cancellation
Netflix sometimes sends a confirmation email to the address on your account after you cancel. This email is not asking you to do anything — it is just confirming that your cancellation went through. You do not need to reply to it or click any links. If you do not receive a confirmation email within a few hours, log back into Netflix.com to check your Account page and confirm that Membership shows as Cancelled.
If your Account page still shows an active plan after you clicked Cancel, the cancellation did not go through. Try the cancellation steps again, or check whether you subscribed through a third-party service that you need to cancel instead.
Cancelling a free trial before it converts to paid
If you are on a free trial, you can cancel at any time before the trial ends, and you will not be charged. The cancellation process is the same: go to Account, select Cancel Membership, and confirm. Your access ends when ready, even though you were not paying. You do not get to use the rest of the free trial after you cancel.
Netflix sends reminder emails before your free trial ends, but these are notifications only — you do not have to do anything unless you want to cancel. If you do nothing, Netflix will charge your payment method on the day the trial ends.
Troubleshooting cancellation problems
If you see an error message when you try to cancel, try using a different web browser or clearing your browser's cache and cookies. If you subscribed through a third-party service and cancelled there, but Netflix is still charging you, contact that service's customer support — Netflix cannot stop a charge that is coming from Apple, Google, or Amazon.
If you cancelled through Netflix.com but are still being charged, log into your Account page and check whether Membership still shows an active plan. If it does, the cancellation did not complete. Try cancelling again, or contact Netflix support through the Help Center on Netflix.com. If you cancelled through a third party and your Account page on Netflix.com shows no active membership, the cancellation worked — contact the third party about the charge.
Frequently Asked Questions
Will I get a refund if I cancel mid-month?
No. Netflix does not refund charges for the current billing period, even if you cancel on the first day after being charged. Your access ends when ready when you cancel, but you do not receive money back for the time remaining in that month.
Can I cancel and restart my subscription later without losing my watch list?
Yes. Your profile, watch history, and saved shows stay on Netflix's servers after you cancel. When you log back in and choose a new plan, everything will be there. You do not lose any of this information by cancelling.
What if I subscribed through my phone but want to cancel on my computer?
If you subscribed through an app store on your phone, you must cancel through that same app store — you cannot cancel on a computer or through Netflix.com. If you subscribed directly through Netflix.com, you can cancel from any device with internet access.
Do I have to respond to Netflix's cancellation confirmation email?
No. The confirmation email is just a receipt showing that your cancellation was processed. You do not need to reply or click anything. If you do not receive one within a few hours, check your Account page on Netflix.com to confirm the cancellation went through.
Can I cancel a shared Netflix account for just one profile?
No. Cancelling your Netflix membership cancels the entire account for all profiles on it. If you want to remove just one person's access, you can change your Netflix password so they cannot log in, but this does not cancel the subscription or stop billing.