How to cancel a Zoom subscription

You can cancel a Zoom subscription through your account settings on Zoom's website or mobile app. The process takes a few minutes and stops your billing when ready, though your access ends at the end of your current billing cycle. If you cancel mid-cycle, you do not receive a refund for the unused portion — Zoom does not prorate cancellations.

The steps differ slightly depending on whether you pay Zoom directly or through a third-party platform like the Apple App Store or Google Play. If you subscribed through a mobile app, you must cancel through that same platform's settings, not through Zoom itself.

Key Takeaways

  • Cancellations made through Zoom's website take effect when ready in your account, but your paid access continues until the end of your current billing period.
  • If you subscribed through Apple App Store, Google Play, or another third-party platform, you must cancel the subscription through that platform, not through Zoom.
  • Zoom does not refund unused time when you cancel mid-cycle, so timing your cancellation to the end of your billing period saves money.
  • After cancellation, your account reverts to Zoom's free plan, and you keep your account history and settings.

Cancelling a subscription paid directly to Zoom

Log into your Zoom account at zoom.us using your email and password. Click your profile picture in the top right corner and select Account from the dropdown menu.

On the Account page, click the Billing tab on the left side. Under "Subscription Plan," you will see your current plan name and renewal date. Click the Change Plan button or the Downgrade button if available.

Zoom will show you plan options. Select the Free Plan at the bottom of the list. Review the information about what features you will lose, then click Downgrade to confirm. Your subscription cancels, and your account switches to the free plan at the end of your current billing cycle.

Cancelling a subscription through Apple App Store or Google Play

If you subscribed to Zoom through the Apple App Store on an iPhone or iPad, open the App Store app. Tap your profile icon in the bottom right corner, then tap Subscriptions. Find Zoom in the list, tap it, and tap Cancel Subscription. Confirm the cancellation when prompted.

If you subscribed through Google Play on an Android device, open the Google Play app. Tap your profile icon in the top right, select Payments and subscriptions, then Subscriptions. Tap Zoom, then tap Cancel subscription. Follow the prompts to confirm.

Cancellations through these platforms take effect at the end of your current billing cycle. You will receive a confirmation email from Apple or Google, not from Zoom.

What happens after you cancel

Your Zoom account does not disappear. You keep your account login, meeting history, recordings, and settings. Your account straightforward reverts to Zoom's free plan, which includes up to 40 minutes for group meetings and unlimited one-on-one meetings.

If you had a custom vanity URL or meeting room name tied to your paid plan, you may lose access to that URL after cancellation. Check Zoom's documentation for your specific plan type to confirm what features disappear.

You can resubscribe at any time by logging back into your account and selecting a new plan from the Billing tab. There is no penalty for cancelling and resubscribing later.

Cancelling before your billing date to avoid charges

Zoom charges your payment method on the same day each month (or year, depending on your plan). If you cancel after that date has passed, you have already paid for the next cycle and will not receive that money back.

To avoid an unwanted charge, cancel at least one day before your renewal date. You can see your exact renewal date on the Billing tab under "Subscription Plan." Mark this date on your calendar if you think you might forget.

If you were charged after cancelling, contact Zoom support through your account to request a refund. Zoom handles refund requests on a case-by-case basis, particularly if the cancellation did not process correctly.

Frequently Asked Questions

Do I get a refund if I cancel mid-cycle?

No. Zoom does not refund unused time when you cancel before your renewal date. Your access continues until the end of your paid billing period, but no money is returned. To avoid paying for a month you will not use, cancel just before your renewal date.

What if I subscribed through a third-party app store and can't find the cancel button?

Make sure you are in the correct app store (Apple App Store for iOS, Google Play for Android). The subscription settings are usually under your account or profile section. If you still cannot find it, contact that app store's support team — they manage the subscription, not Zoom.

Can I pause my subscription instead of cancelling?

Zoom does not offer a pause feature. Your options are to keep your subscription active or cancel it. If you think you might need Zoom again soon, you can cancel now and resubscribe later without losing your account data.

Will I lose my recordings if I cancel?

No. Your recordings stay in your account after cancellation. You can still view and read them on the free plan, though some features like cloud storage limits may explore depending on your plan type.

What if I cancel but then get charged again?

Contact Zoom support through your account settings and provide your cancellation date and the charge date. Explain that you cancelled before the charge posted. Zoom will review the request and may issue a refund if the cancellation did not process correctly.