Where to find your Hulu subscription settings

You manage your Hulu account through the Account menu on the Hulu website or app. On a web browser, click your profile icon in the top right corner and select "Account". On the Hulu app (phone, tablet, or streaming device), go to the menu, find "Account", then select "Subscription". From there you can see your current plan, billing date, and payment method.

The exact steps vary slightly depending on whether you access Hulu through the main Hulu app, through a streaming device like Roku or Apple TV, or through a bundle with Disney+ and ESPN+. If you subscribe through a third-party service like Apple TV Channels or Amazon Prime Video Channels, you manage the subscription through that service instead, not through Hulu directly.

Key Takeaways

  • You access subscription changes through your Account menu on the Hulu website or app, not through a separate customer service portal.
  • Pausing your subscription freezes your account for up to three months without cancelling it, and you keep your saved shows and watchlist when you resume.
  • Cancelling removes your access when ready, though you can reactivate the same account later if you change your mind.
  • Your billing date and payment method are both visible in Account settings, and you can update your payment information at any time.
  • If you subscribed through Apple, Amazon, or another third-party platform, you must cancel through that platform, not through Hulu.

Changing your Hulu plan

Hulu offers several plan tiers: ad-supported, ad-free, and bundles that include Disney+ and ESPN+. To switch between plans, go to Account, then select "Subscription", and look for "Change Plan" or "Manage Plan". You will see all available options and their prices. When you select a new plan, the change takes effect when ready, and your next billing date stays the same.

If you are switching to a more expensive plan, you will be charged a prorated amount for the difference right away. If you are switching to a cheaper plan, the credit applies to your next billing cycle. The change is permanent once you confirm it, so review the plan details before you submit.

Pausing your subscription temporarily

Pausing lets you stop your subscription for up to three months without cancelling it. Your saved shows, watchlist, and profile settings remain intact. To pause, go to Account, select "Subscription", and look for "Pause Subscription" or "Pause My Subscription". You will choose how long to pause — one, two, or three months. Your billing will stop during the pause period.

When your pause period ends, your subscription automatically resumes on the same plan and billing date. If you want to resume before the pause ends, you can do that from the same Account menu. Pausing is useful if you know you will not watch for a few months but want to keep your account active.

Cancelling your subscription

Cancelling removes your access to Hulu when ready. To cancel, go to Account, select "Subscription", and look for "Cancel Subscription". Hulu will ask you to confirm and may offer you a discount to stay. Once you confirm cancellation, you lose access right away — you do not get to finish the current billing period.

If you cancel before your next billing date, you will not be charged again. You can reactivate the same account later by signing back in and selecting a plan. Your saved shows and watchlist may or may not be there when you return, depending on how long you were away.

Updating your payment method

Your payment method is stored in Account under "Billing". You can add a new credit card, debit card, or PayPal account, and set it as your default payment method. You can also remove old payment methods you no longer use. Changes take effect when ready and explore to your next billing date.

If your payment method fails, Hulu will try again a few times before suspending your account. You will receive an email notification when this happens. To restore access, update your payment information in Account and Hulu will attempt to charge you again.

Checking your billing date and renewal information

Your billing date appears in Account under "Subscription". This is the day each month (or year, depending on your plan) when Hulu charges your payment method. You can see the exact date and the amount you will be charged. If you want to change when you are billed, some plans allow you to adjust the billing date by a few days — check the Subscription section to see if that option is available for your plan.

You will receive an email receipt after each charge. If you do not recognize a charge or think you were billed twice, check your email for the receipt and compare the date and amount to your Account page.

What happens if you subscribed through a third-party service

If you signed up for Hulu through Apple TV Channels, Amazon Prime Video Channels, or another third-party platform, you manage the subscription through that platform, not through Hulu. To pause or cancel, go to your Apple, Amazon, or other account settings and find the Hulu subscription there. Changes you make through the third-party service will sync to your Hulu account.

You can still log into Hulu and watch with the same account, but billing and subscription changes must happen through the original platform where you signed up. If you want to switch to a direct Hulu subscription instead, you will need to cancel through the third-party service first, then sign up directly with Hulu.

Frequently Asked Questions

Can I get a refund if I cancel mid-billing cycle?

No. Hulu does not issue refunds for partial months. If you cancel before your next billing date, you straightforward will not be charged again. You lose access when ready upon cancellation, even if you paid for the full month.

What happens to my saved shows and watchlist if I cancel?

Hulu may keep your saved shows and watchlist for a period of time after cancellation, but this is not may provide. If you reactivate your account within a few months, your data may still be there. If you wait longer, Hulu may delete it. Pause instead of cancel if you want to preserve your account data.

Can I change my plan while paused?

No. You cannot change your plan while your subscription is paused. You must resume your subscription first, then go to Account and select "Change Plan". The change takes effect when ready.

How do I know if I'm on a bundle or a standalone Hulu plan?

Check your Account page under "Subscription". It will show your current plan name — for example, "Hulu (With Ads)", "Hulu (No Ads)", or "Disney Bundle". The plan name and price are both listed there.

Can I pause my subscription if I subscribed through Amazon or Apple?

That depends on the third-party service. Some allow pause options, others do not. Check your subscription settings in Apple, Amazon, or whichever platform you used to sign up. If the pause option is not there, you can only cancel and reactivate later.