What you see when you log into your Roku account subscriptions

When you sign into your Roku account on a web browser or the Roku mobile app, the subscriptions section shows you every channel you pay for through Roku — not channels you subscribe to directly with their own apps. Roku acts as the middleman: you give Roku your payment method, Roku charges you each billing cycle, and Roku sends the subscription fee to the channel provider.

The subscriptions page lists the channel name, your current plan (if the channel offers multiple tiers), the next billing date, and the amount you pay. You can see which subscriptions are active, which are paused, and which you have cancelled but still have access to until the current billing period ends.

This page does not show subscriptions you bought directly from a channel's own website or app — only those purchased through the Roku platform. For example, if you subscribed to HBO Max through the HBO Max app on your phone, that subscription will not appear in your Roku account subscriptions list.

Key Takeaways

  • Your Roku subscriptions page shows only channels you pay for through Roku's payment system, not subscriptions bought directly from channel providers.
  • You can pause a subscription temporarily without cancelling it, and you will keep access until your current billing period ends.
  • Cancelling a subscription through Roku stops future charges but does not refund money already paid for the current billing cycle.
  • Roku sends you an email confirmation whenever you change a subscription, and you can use that email as proof of the change if a charge appears later.

How to find your subscriptions in your Roku account

On a computer, go to my.roku.com and sign in with your Roku account email and password. Click your account name or profile icon in the top right corner, then select "Subscriptions" from the dropdown menu. You will see a list of all active and paused subscriptions tied to that Roku account.

On the Roku mobile app, open the app and tap the profile icon at the bottom right. Tap "Subscriptions" to see the same list. The information displayed is identical whether you view it on a computer or phone — the list updates in real time across all devices.

If you have multiple Roku accounts (for example, one for you and one for a family member), each account has its own subscriptions list. You will only see subscriptions paid for by that specific account.

Pausing versus cancelling a subscription

Pausing temporarily stops your subscription without ending it. When you pause, Roku stops charging you on your next billing date, but you keep access to the channel until your current billing period expires. After that date passes, you lose access unless you resume the subscription. Pausing is useful if you want to take a break from a channel but plan to return later.

Cancelling ends the subscription permanently. Roku stops charging you on your next billing date, and you lose access when your current billing period ends. If you cancel and then change your mind, you have to set up the subscription again from the beginning — Roku does not restore a cancelled subscription automatically.

Both actions take effect on your next billing date, not when ready. If your billing date is tomorrow and you pause or cancel today, you will still be charged for the upcoming cycle. The pause or cancellation applies to the cycle after that.

What happens to your payment method and billing dates

Roku charges the payment method you have on file in your account settings. If you have multiple payment methods saved, Roku uses the one marked as your default. You can change your default payment method at any time in your account settings, and the change takes effect on your next subscription billing date.

Each subscription has its own billing date based on when you first purchased it. If you subscribed to Channel A on the 5th of the month, Roku charges you on the 5th every month. If you subscribed to Channel B on the 20th, you are charged on the 20th. These dates do not sync — they stay separate for each channel.

If a charge fails because your payment method is expired or has insufficient funds, Roku typically sends you a notification and may retry the charge a few days later. If the charge fails multiple times, Roku may pause your subscription automatically until you update your payment information.

Refunds and billing disputes

Roku does not refund subscription charges for the current billing cycle, even if you cancel mid-cycle. Once you have been charged for a month, that charge is final. If you cancel on the 15th of a 30-day cycle, you keep access through the end of that cycle, but Roku does not prorate or refund the unused portion.

If you see a charge you did not authorize or believe was made in error, contact Roku support through your account settings. Roku will review the charge and may issue a refund if they determine the charge was incorrect. Keep the confirmation email Roku sends when you make any subscription change — this email serves as proof of when you paused or cancelled.

Some channels offer their own refund policies separate from Roku's policy. If a channel has a dispute with you, you may need to contact the channel provider directly rather than Roku.

Viewing your subscription history and past charges

Your Roku account shows your billing history under the "Billing" or "Payment History" section, separate from the subscriptions list. This section displays every charge Roku has made to your account, including subscription renewals, one-time purchases, and any refunds. You can filter by date range to find charges from a specific month or year.

Each charge in your history shows the channel name, the amount, the date charged, and the payment method used. If you need a receipt for a specific charge, Roku usually provides a downloadable PDF receipt from the billing history page.

If you cancel a subscription, that channel will no longer appear in your active subscriptions list, but the charges for the months you were subscribed will remain in your billing history permanently.

Frequently Asked Questions

Can I change my subscription plan without cancelling and restarting?

Yes. If a channel offers multiple subscription tiers (for example, standard and premium), you can change your plan directly from your subscriptions page. The change usually takes effect on your next billing date. Roku will charge you the new plan price going forward, and you do not lose your account or viewing history.

What if I see a Roku subscription charge but I do not remember buying it?

Check your subscriptions list to see which channels are active. If you find a subscription you did not authorize, pause or cancel it when ready to stop future charges. Then contact Roku support with the charge date and amount — they can investigate whether the subscription was purchased by someone else with access to your account or if it was added without your permission.

Do I get a refund if I cancel mid-cycle?

No. Roku charges you for the full billing cycle upfront, and cancelling mid-cycle does not refund the unused portion. You keep access to the channel through the end of your current billing period, but no money is returned. If you believe a charge was made in error, contact Roku support to request a review.

Can I pause a subscription and resume it later?

Yes. When you pause, Roku stops charging you on your next billing date. You can resume the subscription at any time before or after your access expires. When you resume, Roku charges you on the date you restart, and your subscription continues from there.

Why do I see a subscription I cancelled still showing in my account?

Cancelled subscriptions often remain visible in your account until your current billing period ends and your access expires. After that date passes, the subscription usually disappears from your list. If a cancelled subscription is still showing weeks after your access should have ended, contact Roku support to confirm the cancellation went through.