How to cancel a Roku subscription through your account settings

To cancel a Roku subscription, log into your Roku account on the Roku website or through the Roku mobile app, go to your account settings, find the subscriptions section, and select the subscription you want to cancel. The exact steps depend on whether you subscribed through Roku directly or through a third-party platform like Apple, Google Play, or Amazon.

If you subscribed through Roku's own platform, you will see a "Cancel subscription" or "Manage subscription" button next to the subscription name. Click it and follow the prompts to confirm cancellation. Your access typically ends at the end of your current billing cycle, not when ready.

If you subscribed through a third-party platform, you must cancel through that platform instead. Canceling in your Roku account settings will not stop the charges if the subscription was purchased elsewhere. The process varies by platform — Apple requires you to go through the App Store, Google Play subscriptions are managed in Google Play settings, and Amazon subscriptions are managed in your Amazon account.

Key Takeaways

  • Subscriptions purchased directly from Roku are canceled in your Roku account settings under the subscriptions section.
  • Subscriptions purchased through Apple, Google Play, Amazon, or other third-party platforms must be canceled through that platform, not through Roku.
  • Cancellation usually takes effect at the end of your current billing period, so you retain access until that date.
  • Check your billing history or confirmation emails to confirm which platform you used to purchase the subscription before attempting to cancel.

Canceling a subscription purchased through Apple

If you subscribed to a Roku channel through Apple (either on an iPhone, iPad, or Mac), you must cancel through the App Store. Open the App Store app, tap your profile icon in the upper right corner, select "Subscriptions," find the Roku subscription you want to cancel, and tap "Cancel Subscription."

Apple will ask you to confirm the cancellation and may offer you a discount to keep the subscription. You can decline and proceed with the cancellation. Your subscription will end at the end of the current billing cycle, and Apple will send you a confirmation email.

Canceling a subscription purchased through Google Play

If you subscribed through Google Play on an Android device, open Google Play, tap your profile icon, select "Payments and subscriptions," then "Subscriptions," find the Roku subscription, and tap "Cancel subscription." Confirm the cancellation when prompted.

Google Play will show you the cancellation date (usually the end of your current billing period) and send a confirmation to your email. You will lose access to the subscription content on that date.

Canceling a subscription purchased through Amazon

If you subscribed through Amazon Prime Video or another Amazon service, log into your Amazon account on a web browser, go to "Your Account," select "Login & security," and scroll to "Subscriptions." Find the Roku subscription and select "Cancel subscription." Amazon will confirm the cancellation date.

You can also manage Amazon subscriptions through the Prime Video app by going to your account settings and selecting "Manage subscriptions." The cancellation process is the same either way.

What happens after you cancel

After you cancel, you will retain access to the subscription content until the end of your current billing cycle. If you cancel on the 15th of the month and your billing date is the 30th, you will have access through the 30th. On the 31st, the subscription will no longer work, and you will see a message prompting you to resubscribe.

You will not receive a refund for the current billing period, even if you cancel partway through. If you were charged after requesting cancellation, contact the platform where you purchased the subscription (Roku, Apple, Google, or Amazon) to request a refund. Most platforms offer refunds if you cancel within a short window after being charged.

Reactivating a canceled subscription

If you cancel and later want to resubscribe, you can do so through the same platform where you originally purchased it. Go back to the subscription page in your Roku account, Apple account, Google Play account, or Amazon account and select the option to resubscribe. You will be charged starting on the date you reactivate.

Some subscriptions offer promotional rates for returning customers, though this varies by service. Check the subscription details before reactivating to see if a discount is available.

Troubleshooting cancellation problems

If you attempted to cancel but are still being charged, the most common reason is that you canceled in the wrong place. Double-check your original confirmation email or receipt to see which platform processed the purchase. If it says "Purchased through Apple," you must cancel through Apple, not Roku.

If you canceled in the correct location but charges continue, contact the platform's customer service. Roku's support team can help if you subscribed directly through Roku. Apple, Google, and Amazon each have their own support channels for subscription issues. Have your order confirmation number ready when you contact them.

Frequently Asked Questions

Will I get a refund if I cancel mid-billing cycle?

No. Most subscription services do not refund unused portions of the current billing period. You will retain access through the end of that period, but you will not receive money back. If you were charged in error or after requesting cancellation, you may be able to request a refund from the platform where you purchased the subscription.

Can I pause a subscription instead of canceling it?

Roku and most third-party platforms do not offer a pause feature. Your options are to keep the subscription active or cancel it. If you want to stop charges temporarily, canceling and resubscribing later is the standard approach.

What if I subscribed through a Roku device but don't remember which platform?

Check your email for a receipt or confirmation from the purchase. Search for "Roku" or the subscription name in your email inbox. The receipt will show whether it was purchased through Roku, Apple, Google Play, Amazon, or another platform. You can also log into your Roku account and look at your billing history.

Do I need to uninstall the app after canceling?

No. The app will remain on your device, but you will not be able to access the subscription content. You can leave it installed or delete it. If you resubscribe later, you can use the same app without reinstalling.

How long does it take for the cancellation to show up in my account?

Cancellation is usually when ready in your account settings, but your access continues through the end of the billing period. If you need to confirm the cancellation went through, check your email for a confirmation message from the platform where you canceled.