How to cancel a Roku subscription on your device or account

You can cancel most Roku subscriptions directly through your Roku device, through the Roku mobile app, or through your Roku account online. The method depends on which subscription you're cancelling and where you set it up. Cancellations take effect when ready, though you'll usually keep access through the end of your current billing period.

Roku subscriptions fall into two categories: those you buy through Roku's own store, and those you buy through third-party apps like Apple TV Channels or Amazon Prime Video. Where you cancel depends on which type you have.

Key Takeaways

  • Subscriptions bought through the Roku Channel store cancel through your Roku account settings or the Roku mobile app, not through the streaming app itself.
  • Subscriptions bought through third-party apps like Apple TV Channels or Prime Video must be cancelled through those services, not through Roku.
  • Cancelling when ready stops new charges, but you keep access until your current billing cycle ends.
  • If you cancel and then resubscribe within a short window, some services may restore your previous subscription price rather than charging a new-subscriber rate.

Cancelling a subscription through your Roku account online

Log into your Roku account at roku.com using the email address and password you use for your Roku device. Go to the Subscriptions section under your account settings. You'll see a list of all active subscriptions tied to that account. Next to each one, select the option to cancel or manage the subscription.

After you select cancel, Roku will ask you to confirm. Some subscriptions offer a reason-selection screen asking why you're leaving — this is optional. Once confirmed, the cancellation is when ready, and you'll receive a confirmation email. Your access continues until the end of your current billing period, which Roku will specify on the confirmation screen.

Cancelling through the Roku mobile app

Open the official Roku app on your phone or tablet and sign in with the same account you use on your device. Tap the profile icon, then select Subscriptions. You'll see the same list of active subscriptions as you would on the website. Tap the subscription you want to cancel, then select the cancel option.

The app will ask you to confirm the cancellation. Once you do, you'll see a confirmation message with your final access date. You can also view cancelled subscriptions in this same section to confirm the cancellation went through.

Cancelling through your Roku device settings

On your Roku device, go to Settings, then select Subscriptions. You'll see your active subscriptions listed. Select the one you want to cancel. The device will show you the subscription details, including your next billing date. Select the option to cancel or unsubscribe.

Roku will ask you to confirm. After you do, the cancellation is complete. You'll still be able to use the subscription service until your current billing period ends, but no new charges will occur.

Cancelling subscriptions bought through third-party apps

If you bought a subscription through Apple TV Channels, Amazon Prime Video, or another third-party service that works on Roku, you must cancel through that service, not through Roku itself. Roku's system won't show these subscriptions in your Roku account settings because Roku doesn't process the payment.

To cancel an Apple TV Channels subscription, go to your Apple account settings on any Apple device or at appleid.apple.com, find Subscriptions, and cancel from there. To cancel an Amazon Prime Video channel, go to your Amazon account, select Your Account, then Memberships and Subscriptions, find the channel, and cancel it. The same principle applies to any other third-party service — cancel where you originally set it up.

What happens after you cancel

Once you cancel, Roku stops charging you on your next billing date. You keep full access to the subscription content until that date arrives. After your access ends, the app may remain on your Roku home screen, but you won't be able to open it or watch content without resubscribing.

If you resubscribe to the same service within a certain window (usually 30 to 90 days, depending on the service), some subscriptions will restore your previous subscription price instead of charging you a new-subscriber rate. This varies by service, so check the subscription details before you cancel if you think you might return.

If you can't find your subscription to cancel

If you remember subscribing but don't see it in your Roku account, check whether you bought it through a third-party app. Log into your Apple, Amazon, or other account directly and look for the subscription there. You may also have subscribed on a different Roku account if you share a device with others — check the account settings of other users on that device.

If you still can't locate it, check your email for subscription confirmation messages. These emails usually come from the service itself (not from Roku) and will tell you where to manage the subscription. You can also contact the streaming service's customer support directly with your email address, and they can tell you whether an active subscription exists under that account.

Frequently Asked Questions

Will I lose access when ready after I cancel?

No. You keep access through the end of your current billing period. Roku will show you the exact date your access ends when you confirm the cancellation. After that date, you'll need to resubscribe to watch content.

Can I cancel a subscription that's part of a bundle?

This depends on the bundle. Some bundles let you remove individual channels while keeping others. Check your subscription settings to see if a remove or manage option appears next to the channel name. If not, you may need to cancel the entire bundle and resubscribe to only the channels you want.

What if I was charged after I cancelled?

Contact the streaming service's customer support with your cancellation confirmation email and the charge date. Most services will refund charges that occur after a confirmed cancellation. Keep your confirmation email as proof of when you cancelled.

Do I need to uninstall the app after cancelling?

No. The app will remain on your Roku home screen, but you won't be able to open it or watch content after your access period ends. You can remove it manually if you prefer, but it's not necessary.