How to cancel a Roku subscription on My.roku.com
To cancel a Roku subscription, log into your account at my.roku.com, go to your account settings, find the subscription you want to cancel, and select the cancel option. The process takes about two minutes. Your access to that channel or service stops right away, though you may be able to finish watching content you've already started until your current billing period ends—this depends on the channel's own rules.
Roku subscriptions are separate from your Roku device itself. Canceling a subscription does not affect your ability to use your Roku player, remote, or other channels. You can cancel one subscription and keep others active on the same account.
Key Takeaways
- Log into my.roku.com with your Roku account email and password to reach your subscription settings.
- Canceled subscriptions stop charging you when ready, though your access may continue until the end of your current billing cycle depending on the channel.
- Canceling a subscription does not remove the channel app from your Roku device—you can reinstall it later without losing your account settings.
- If you subscribed through a third-party app store like Apple or Google Play instead of Roku directly, you must cancel through that store, not my.roku.com.
Step-by-step cancellation on my.roku.com
Start by opening a web browser and going to my.roku.com. Enter the email address and password you use for your Roku account, then click Sign In. If you have two-factor authentication turned on, you will receive a code by email or text—enter that code to complete the login.
Once you are logged in, look for a menu option labeled "Subscriptions," "My Subscriptions," or "Manage Subscriptions." The exact wording varies depending on when your account was created, but it will be in your account settings or profile area. Click on it to see a list of all active subscriptions tied to your Roku account.
Find the subscription you want to cancel in the list. Next to it, you should see a button or link that says "Cancel," "Unsubscribe," or "Cancel Subscription." Click that button. Roku will usually ask you to confirm the cancellation—read any message that appears and click the confirmation button to complete the process.
After cancellation, you will see a confirmation message on screen and receive an email to the address on your account. Keep that email for your records. Your subscription is now canceled, and you will not be charged again.
What happens to your access after you cancel
Most Roku channels stop showing content when ready after cancellation. However, some channels allow you to finish watching a show or movie you started before the cancellation took effect. This grace period is set by the channel provider, not by Roku, so it varies. For example, one streaming service might let you watch for another 24 hours, while another might cut off access right away.
Your Roku account itself remains active. You can still use free channels, rent or purchase content, and manage your device settings. The canceled subscription straightforward no longer appears in your active subscriptions list.
Canceling subscriptions purchased through third-party app stores
If you subscribed to a channel through Apple's App Store, Google Play, Amazon Appstore, or another third-party platform instead of through Roku directly, you must cancel through that same platform. My.roku.com will not show these subscriptions or allow you to cancel them.
To find out where you subscribed, check your email for the original receipt or confirmation. The sender's name will tell you which store processed the purchase. Then go to that store's website or app, find your subscriptions or purchases section, and cancel from there. The process is similar to canceling on my.roku.com, but you are working within Apple, Google, or Amazon's system instead.
If you cannot find the cancel button
Sometimes the cancel option does not appear where you expect it. First, make sure you are logged into the correct Roku account—the one that actually holds the subscription. If you have multiple Roku accounts, you may be looking at the wrong one.
If you are in the right account and still do not see a cancel button, the subscription may have already ended or may be set to renew on a future date rather than being active now. Scroll through your subscription list carefully or look for a section labeled "Inactive," "Expired," or "Upcoming Renewals."
If the subscription is definitely active and you still cannot find the cancel option, try logging out of my.roku.com completely, clearing your browser's cache, and logging back in. Sometimes a browser glitch hides the button. If that does not work, you can contact Roku support through the help section on my.roku.com and provide them with the name of the subscription you want to cancel.
Reactivating a canceled subscription
If you cancel a subscription and later want it back, you can resubscribe through my.roku.com or through the channel app on your Roku device. You will be charged starting from the date you resubscribe. Your viewing history and saved preferences within that channel may or may not be preserved—this depends on the channel's own policy.
Some channels offer a free trial period if you resubscribe after canceling. Check the channel's description on my.roku.com or in the Roku app to see if a trial is available. You will see any trial offer before you confirm the resubscription.
Frequently Asked Questions
Will canceling a subscription remove the app from my Roku device?
No. Canceling the subscription removes your paid access to the channel's content, but the app itself stays on your device. You can delete it manually if you want, or leave it there and reinstall it later if you resubscribe. Your account login and settings within that app are usually preserved.
Can I cancel a subscription on my Roku device instead of on my.roku.com?
It depends on the channel. Some channels have a cancel option built into the app itself, usually in the app's settings or account menu. Others require you to cancel through my.roku.com or the third-party store where you subscribed. Check the channel's app first, and if you do not find a cancel option there, use my.roku.com.
Why am I still being charged after I canceled?
If you see a charge after cancellation, check the date. Roku processes cancellations when ready, but your bank or credit card may take a few days to reflect the change. If the charge is dated after your cancellation and it is more than a week old, contact Roku support with your cancellation confirmation email and the charge details.
Do I lose my Roku account if I cancel all my subscriptions?
No. Your Roku account stays active whether you have zero subscriptions or many. You can still use free channels, rent movies, and manage your device. Canceling subscriptions does not affect your account status or your Roku device itself.
What if I subscribed through my cable or phone provider's Roku app?
If you subscribed through a cable company's or phone provider's branded Roku app, you may need to cancel through that provider's website or customer service line instead of my.roku.com. Check your original confirmation email to see which company processed the subscription, then contact them directly.