What you'll find at my.roku.com/account/subscriptions
The subscriptions page on your Roku account is where you see every streaming service you're paying for through your Roku device or Roku account. This is the central place to view active subscriptions, see what you're being charged, and cancel services you no longer want. You reach it by logging into my.roku.com, going to your account settings, and selecting the subscriptions section.
This page shows subscriptions you've started directly through Roku — services like The Roku Channel, premium add-ons, or third-party apps you've purchased through the Roku platform. It does not show subscriptions you started outside Roku, like a Netflix account you signed up for on a web browser or through Apple TV. Those live in your Netflix account, not your Roku account.
The subscriptions page displays your billing date, the amount you're charged, and the status of each service. From here, you can cancel, pause, or manage renewal settings without contacting customer support.
Key Takeaways
- The subscriptions page shows only services you purchased through Roku, not apps you signed up for elsewhere.
- You can cancel most subscriptions when ready from this page, and the cancellation takes effect on your next billing date.
- Pausing a subscription temporarily stops charges without canceling it permanently.
- Billing information and renewal dates appear on each subscription so you know exactly when you'll be charged next.
How to view your active subscriptions
Log into my.roku.com using the email and password associated with your Roku account. Once you're logged in, look for "Account" or "My Account" in the top menu, then select "Subscriptions" from the dropdown options. You'll see a list of every active subscription tied to that account.
Each subscription entry shows the service name, the price you pay, and the date you'll be charged next. Some subscriptions also display a renewal date or a note about whether auto-renewal is turned on. If you have multiple Roku devices linked to the same account, they all share the same subscription list — canceling a subscription on one device cancels it for all of them.
Canceling a subscription you no longer want
Find the subscription you want to cancel in your list and look for a "Cancel" or "Manage" button next to it. Click that button, and you'll see options to cancel when ready or at the end of your current billing period. Most services let you choose which option you prefer.
If you cancel before your next billing date, you usually keep access to the service until that date arrives. After that date passes, your access ends. Some services offer a refund if you cancel within a certain window (often 24 to 48 hours of purchase), but this varies by service. Check the cancellation confirmation screen for refund details specific to that subscription.
After you cancel, the subscription disappears from your active list. If you change your mind later, you can restart it by finding the service in the Roku Channel Store or app and purchasing it again.
Pausing instead of canceling
Some subscriptions offer a pause option instead of or in addition to cancellation. Pausing temporarily stops your charges without ending the subscription. This is useful if you want to take a break from a service for a month or two but plan to return to it later.
When you pause, your billing date is pushed forward by the length of the pause period. Once the pause ends, charges resume automatically on the new date. You'll receive a notification when the pause is about to end so you can decide whether to resume, pause again, or cancel.
Understanding billing and renewal dates
Your subscription page lists the date you'll be charged next. This is your renewal date or billing date. Charges typically process on this date each month, quarter, or year, depending on your subscription plan. If you cancel before this date, you won't be charged again.
Some subscriptions offer different billing cycles — monthly, quarterly, or annual. Annual plans often cost less per month than monthly plans, but you pay the full amount upfront. Check your subscription details to see which cycle you're on and whether switching to a different cycle is an option.
What to do if you don't recognize a subscription
If you see a charge for a subscription you don't remember starting, check whether someone else with access to your Roku account may have started it. If you share your account with family members, they may have purchased subscriptions without telling you.
If you're certain you didn't authorize the charge, cancel the subscription when ready from your subscriptions page. Then change your Roku account password to prevent unauthorized purchases in the future. If the charge already went through and you want a refund, contact Roku Support with the subscription name and the date of the charge — they can review your account history and may be able to process a refund depending on how long ago the charge occurred.
Subscriptions purchased outside Roku
If you signed up for a streaming service directly on their website or through a different device, that subscription won't appear on your Roku subscriptions page. To manage it, you need to log into that service's account page directly. For example, if you started a Netflix subscription on Netflix.com, you manage it at Netflix.com, not through Roku.
You can still use these subscriptions on your Roku device — just sign in with your username and password in the app. But billing, cancellation, and account settings all happen on the service's own website, not through Roku.
Frequently Asked Questions
Can I pause a subscription instead of canceling it?
Some subscriptions offer a pause option, but not all. Check the cancellation or management screen for your specific subscription to see if pausing is available. If it is, you can usually pause for 1 to 3 months before charges resume automatically.
Will I lose access to a service when ready after I cancel?
No. You typically keep access until your next billing date. If you cancel on the 15th and your renewal date is the 30th, you can use the service until the 30th. After that date, your access ends.
What if I share my Roku account with family members?
Everyone with access to the account sees the same subscriptions and can cancel them. If you want separate subscriptions for different people, you'll need to create separate Roku accounts and link them to the same Roku device.
Can I get a refund if I cancel right after purchasing?
Many services offer refunds within 24 to 48 hours of purchase if you cancel before the first charge processes. Check the confirmation screen when you cancel — it will tell you whether a refund is available for that specific subscription.
Why don't my Netflix or other app subscriptions show up on this page?
Subscriptions you started outside Roku — on the service's website or another device — don't appear on your Roku subscriptions page. You manage those directly through the service's own account page or app.