What You'll Find at My.roku.com/subscriptions
My.roku.com/subscriptions is the page where you see all the streaming services you pay for through your Roku account, manage which ones are active, and handle billing. When you sign into your Roku account on the web, this page shows every subscription tied to that account — whether you added them through the Roku Channel, through a Roku device, or through the Roku mobile app.
This is different from the subscriptions menu on your Roku device itself. The web page gives you a full view of everything at once, makes it easier to cancel or pause services, and lets you update payment methods without touching your remote.
Key Takeaways
- My.roku.com/subscriptions shows all streaming services you pay for through your Roku account in one place.
- You can cancel, pause, or restart subscriptions from this page without using your Roku device.
- The page displays your next billing date and the payment method for each subscription.
- Changes you make on the web page take effect when ready on all your Roku devices.
- You need to sign into your Roku account to see your subscriptions — the page does not work without login.
How to Sign In and View Your Subscriptions
Go to my.roku.com in any web browser and select Sign In in the top right corner. Enter the email address and password for your Roku account. If you have two-factor authentication turned on, you will receive a code on your phone or email and need to enter it to finish signing in.
Once you are signed in, look for Subscriptions in the left menu or at the top of the page. Click it to see your full list. Each subscription shows the service name, the price, the next billing date, and whether it is currently active or paused.
Canceling a Subscription
Find the subscription you want to cancel in your list. Click on it or look for a menu button (usually three dots or a gear icon) next to the service name. Select Cancel Subscription or Unsubscribe. Roku will ask you to confirm — this is your chance to back out if you change your mind.
Once you confirm, the subscription stops when ready. You will not be charged again, but you may lose access to that service right away or at the end of your current billing period, depending on the service's own rules. Roku does not control when the streaming service itself turns off your access — that is between you and them.
Pausing Instead of Canceling
Some subscriptions let you pause rather than cancel. Pausing temporarily stops your billing without closing the account. Look for a Pause Subscription button on the subscription's detail page. If the option is there, you can choose how long to pause — usually 1 to 3 months.
When the pause period ends, billing resumes automatically unless you cancel or pause again. Not every service offers this option, so if you do not see a pause button, canceling and restarting later is your only choice.
Updating Your Payment Method
If you want to change the credit card or payment method Roku uses to bill your subscriptions, go to Account or Billing in the left menu (this is separate from the Subscriptions page). Look for Payment Methods or Billing Information. You can add a new card, remove an old one, or set which card is your default.
Changes to your payment method take effect on your next billing date. If a subscription is set to charge today and you change your card tomorrow, the old card will be charged. Plan ahead if you are switching cards.
What Happens When a Subscription Fails to Charge
If Roku tries to charge your card and it is declined, you will receive an email notification. Your subscription does not cancel automatically — instead, Roku usually gives you a few days to update your payment method before the service shuts off. Log back into my.roku.com/subscriptions, go to your billing section, and add or update a working card.
If you do not fix the payment issue in time, the subscription will pause or cancel depending on the service. You can restart it later by going back to the subscriptions page and selecting Restart or Resubscribe, though you may have to re-enter your payment information.
Syncing Across Your Roku Devices
Any change you make on my.roku.com/subscriptions — canceling, pausing, or restarting — shows up on all your Roku devices within a few minutes. You do not have to do anything on the device itself. If you have a Roku TV, a Roku streaming stick, and a Roku soundbar all on the same account, they all see the same subscriptions.
The reverse is also true: if you cancel a subscription using your Roku remote, it disappears from the web page too. The web page and your devices stay in sync automatically.
Frequently Asked Questions
Do I lose my shows and movies when ready when I cancel?
That depends on the streaming service, not Roku. Some services shut off access the moment you cancel. Others let you finish the current billing period. Check the cancellation confirmation email or the service's own website to see when your access ends.
Can I see my subscription history or past charges?
Yes. Go to the Billing or Account section on my.roku.com and look for Billing History or Transaction History. You will see past charges, dates, and amounts. This is useful if you need to dispute a charge or remember when you signed up.
What if I forgot my Roku account password?
On the my.roku.com sign-in page, click Forgot Password. Enter your email address and Roku will send you a link to reset it. Check your spam folder if you do not see the email within a few minutes.
Can I share my subscriptions with someone else on a different Roku account?
No. Subscriptions are tied to your Roku account. If someone else wants to use a service, they need their own account and their own subscription, or they need to use the same Roku device while signed into your account. Roku does not support sharing subscriptions across different accounts.
Why does my subscription show as paused but I am still being charged?
Check the pause end date — if the pause period has already ended, billing resumes automatically. If the pause is still active and you are being charged, contact Roku support with your transaction details. This is rare but can happen if there was a system error.