What My.roku/subscriptions does

My.roku/subscriptions is the page where you see all the channel subscriptions tied to your Roku account, manage which ones are active, and handle billing. When you sign into your Roku account at my.roku.com and navigate to the subscriptions section, you land on a dashboard that shows every paid channel you're paying for — whether that's a streaming service, premium add-on, or channel membership. From there, you can cancel subscriptions, update payment methods, and see your subscription history.

This is different from the Roku Channel itself, which is Roku's own streaming service. My.roku/subscriptions is the management hub for everything you've purchased through Roku's system, regardless of which channel or service it is.

Key Takeaways

  • My.roku/subscriptions is where you view, cancel, and manage all paid subscriptions linked to your Roku account from any web browser.
  • You access it by going to my.roku.com, signing in with your Roku account, and clicking on the subscriptions section.
  • Canceling a subscription through this page stops future charges when ready, though you keep access until your current billing period ends.
  • Your payment method and billing history are stored here, so you can update your card or see past charges in one place.
  • Subscriptions purchased directly through a Roku device or the Roku app appear on this page, but subscriptions you buy outside Roku (like signing up on Netflix's website) do not.

How to find and view your subscriptions

Start by opening a web browser on any computer or phone and going to my.roku.com. Sign in with the email and password you use for your Roku account — this is the same login you use on your Roku device or Roku app. Once you're logged in, look for a menu or account settings area; the exact location varies slightly depending on Roku's current layout, but it's usually labeled "Account," "Settings," or "Subscriptions."

Click into the subscriptions section. You'll see a list of every paid subscription currently attached to your account. Each entry typically shows the channel or service name, the price you pay, and how often you're billed (monthly, yearly, or another interval). If you have no paid subscriptions, this page will be empty or show a message saying you have no active subscriptions.

Canceling a subscription from this page

Find the subscription you want to cancel in your list. Next to it, there should be a "Cancel" button or link — click it. Roku will usually ask you to confirm that you want to cancel and may show you a summary of what you're canceling and when the cancellation takes effect.

When you cancel, the charge stops when ready, but you keep access to that channel or service through the end of your current billing period. For example, if you're billed on the 15th of each month and you cancel on the 20th, you can still use that subscription until the 15th of next month. After that date, you lose access. Roku sends a confirmation email when you cancel, so check your inbox to make sure the cancellation went through.

Updating your payment method

If you need to change the credit card, debit card, or other payment method Roku uses to bill you, you can do that from your account settings on my.roku.com. Look for a "Payment Method," "Billing," or "Payment Information" section — again, the exact label depends on Roku's current design.

Click to edit or add a new payment method. You'll enter the card number, expiration date, and CVV (the three-digit security code on the back). Roku will save this as your default payment method for all future subscription charges. If you have multiple payment methods on file, you can usually choose which one to use for each subscription, though this varies by account setup.

Understanding your billing history

My.roku/subscriptions also shows your billing history — a record of every charge Roku has made to your account. This list typically includes the date of the charge, the amount, which subscription it was for, and the status (completed, pending, failed, refunded). If you see a charge you don't recognize or believe is an error, this is where you can review it before contacting Roku support.

Keep in mind that the name appearing on your statement may not match the channel name exactly. For example, a subscription to a premium add-on might show up under the parent company's name or a generic Roku billing descriptor. If you're unsure what a charge is for, look at the date and amount, then cross-reference it with the subscriptions listed on the same page.

What subscriptions appear here and what don't

Any subscription you purchase through a Roku device, the Roku app, or the Roku website appears on my.roku/subscriptions. This includes premium channels, add-ons, and services sold through Roku's platform. However, subscriptions you buy outside of Roku — for example, signing up for Netflix directly on Netflix's website or through Apple TV — do not appear here. Those are managed on the service provider's own website or app.

This matters because if you cancel a subscription on my.roku/subscriptions, it only cancels the Roku version of that subscription. If you also have the same service through another platform, you'll need to cancel that separately on that platform's website.

Troubleshooting common issues

If you can't see my.roku/subscriptions or it shows an error, first make sure you're signed into the correct Roku account. If you have multiple Roku accounts (for example, one for your household and one for a guest), you'll only see subscriptions tied to the account you're currently logged into. Sign out and sign back in with the right email address if needed.

If a subscription you canceled still appears on the list, it may take a few hours for the page to update. Refresh your browser and check again. If it's still there after a day, contact Roku support — there may be a processing delay or a technical issue on their end. If you see a charge on your credit card statement that doesn't match anything on my.roku/subscriptions, that charge may be from a subscription purchased through a different platform or account, or it could be fraudulent. Review your statement carefully and reach out to Roku support if you can't identify it.

Frequently Asked Questions

Can I cancel a subscription from my Roku device instead of the website?

Some Roku devices and apps let you cancel directly from the channel or settings menu, but the most reliable way is through my.roku.com. The website gives you a clear view of all your subscriptions in one place and confirms the cancellation when ready. If you cancel from your device and it doesn't work, the website method will always work.

Will I get a refund if I cancel mid-billing cycle?

No. When you cancel, you keep access through the end of your current billing period, but Roku does not refund the portion of the month or year you won't use. For example, if you're billed annually and cancel after three months, you don't get nine months back. You straightforward lose access after your annual period ends.

What if I forgot my Roku account password?

On the my.roku.com login page, click "Forgot password?" and enter the email address associated with your account. Roku will send a password reset link to that email. Click the link, create a new password, and sign in. If you don't receive the email, check your spam folder or contact Roku support to verify your account.

Can I see subscriptions from other family members on my account?

No. Each Roku account is separate, and my.roku/subscriptions only shows subscriptions tied to the account you're logged into. If you share a Roku device with family members and each person has their own account, each person logs into my.roku.com with their own email and password to see only their subscriptions.

Why does my subscription still show as active after I canceled it?

After you cancel, the subscription remains active through the end of your current billing period — this is normal and intentional. You're not being charged again, but you keep access until that date. Once the billing period ends, the subscription will disappear from your active list. If it's still showing as active weeks after your billing period should have ended, refresh the page or contact Roku support.