Netflix gives you three ways to stop your subscription, and the method depends on where you signed up

You can cancel Netflix through your account settings on any device, through your payment method provider (like Apple or Google), or by contacting Netflix support if you cannot access your account. The fastest route is usually your account settings — it takes about two minutes and stops your subscription at the end of your current billing cycle, not when ready. If you signed up through a third-party platform like Apple TV Channels or Amazon Prime Video, you must cancel through that platform instead, or Netflix will keep charging you even if you think you have cancelled.

Netflix does not charge a cancellation fee, and you keep access to your account until your paid period ends. After that date, your login stops working. If you change your mind later, you can restart your subscription using the same email address, and Netflix will remember your profile settings and viewing history.

Key Takeaways

  • Cancelling through your Netflix account settings stops charges at the end of your current billing cycle, not right away.
  • If you signed up through Apple, Google, Amazon, or another platform, you must cancel through that platform's app or website, not through Netflix.
  • Netflix keeps your profile and watch history for ten months after cancellation, so restarting your account restores your settings.
  • You lose access to Netflix on the day your billing cycle ends, not the day you click cancel.

Cancelling through your Netflix account on a phone, tablet, or computer

Open Netflix on any web browser or the Netflix app on your phone or tablet. Sign in with your email and password. Go to your account settings — on a computer, click your profile icon in the top right corner and select "Account". On a phone or tablet, tap the menu icon (three horizontal lines) and scroll to "Account".

Look for a section called "Membership and Billing" or "Plan". You will see your current plan, your next billing date, and a button that says "Cancel Membership" or "Cancel Plan". Click or tap that button. Netflix will ask you to confirm and may show you a discount offer to stay. You can ignore the offer and proceed to cancel. After you confirm, Netflix sends a cancellation email to your account address.

Your subscription remains active until the end of your billing cycle. If your billing date is the 15th and you cancel on the 5th, you can still watch Netflix until the 15th. On the 16th, your login stops working.

Cancelling if you signed up through Apple, Google, Amazon, or another platform

If you created your Netflix account through Apple TV Channels, Google Play, Amazon Prime Video, or another third-party service, cancelling Netflix directly will not stop the charges. You must cancel through the platform where you signed up.

On Apple (iPhone, iPad, or Mac): Open the Settings app. Tap your name at the top. Select "Subscriptions". Find Netflix in the list and tap it. Tap "Cancel Subscription". Apple will ask you to confirm.

On Google Play (Android phone or tablet): Open the Google Play app. Tap your profile icon in the top right. Select "Payments and subscriptions", then "Subscriptions". Find Netflix and tap it. Tap "Cancel subscription". Confirm when prompted.

On Amazon Prime Video: Go to your Amazon account on a web browser. Select "Your Account" and then "Memberships and Subscriptions". Find Netflix and click "Manage Membership". Select "Cancel Membership".

On other platforms: The process varies. Log into the platform's website or app, find your subscriptions or account settings, locate Netflix, and look for a cancel or unsubscribe option. If you cannot find it, contact that platform's support team.

What happens after you cancel

You receive a confirmation email from Netflix within a few minutes. Your account remains active until your billing cycle ends. You can still watch all content, read shows to watch offline, and use all features you had before. Your profiles, watch history, and saved lists stay in place.

After your billing cycle ends, your login stops working. You cannot watch Netflix or access your account. If you restart your subscription later using the same email address, Netflix restores your profiles and watch history for up to ten months. After ten months, Netflix deletes your account data.

Restarting your subscription after cancellation

You can restart Netflix at any time using the same email address you used before. Go to netflix.com, select "Sign In", and enter your email. Netflix will recognize your account and let you choose a new plan. Your old profiles and watch history come back when ready.

If you signed up through a third-party platform before, you can restart through Netflix directly this time, or through the same third-party platform. Either way works, but restarting through Netflix gives you more control over your billing.

If you cannot access your account or need help

If you forgot your password, go to netflix.com and click "Sign In". Select "Need help signing in?" and follow the steps to reset your password using your email address. Once you regain access, follow the cancellation steps above.

If you cannot find the cancel button, your account may be managed by someone else (a family member or the person who set it up). Ask them to cancel, or contact Netflix support through the Help Center on netflix.com. Select "Account and Login" and then "Manage Your Account". Netflix support can also cancel your account if you provide your email address and confirm your identity.

Common reasons cancellation does not work

The most common reason people think they have cancelled but still get charged is signing up through a third-party platform and cancelling only through Netflix. If you signed up through Apple, Google, or Amazon, cancelling in Netflix settings does nothing — the charges keep coming from your Apple, Google, or Amazon account. Check where you signed up by looking at your confirmation email or your payment method's transaction history.

Another reason is that your billing cycle has not ended yet. Cancellation stops future charges but does not refund the current billing period. If you cancel on the 5th and your billing date is the 15th, you are charged on the 15th one more time, and then the subscription stops.

If you are still being charged after your billing cycle ended, contact Netflix support with your confirmation email and the date you cancelled. Netflix can investigate and issue a refund if the cancellation did not process correctly.

Frequently Asked Questions

Do I get a refund if I cancel mid-month?

No. Netflix charges for the full month regardless of when you cancel. Your subscription remains active until the end of your billing cycle. If you need a refund for a specific charge, contact Netflix support with your cancellation confirmation email and the date you cancelled.

Will Netflix delete my watch history and profiles when I cancel?

No. Netflix keeps your profiles, watch history, and saved lists for ten months after cancellation. If you restart your subscription within that time using the same email address, everything comes back. After ten months, Netflix deletes your account data.

Can I pause my subscription instead of cancelling?

Netflix does not offer a pause feature. You must either keep your subscription active or cancel it. If you want to stop charges temporarily, cancel now and restart later when you are ready. Your data stays safe for ten months.

What if I share my Netflix account with family — does cancelling affect them?

Yes. Cancelling your account stops Netflix for everyone using it, including family members. If someone else pays for the account, ask them before you cancel. If you want to stop sharing but keep your own access, you can change your password and remove other users from your account instead of cancelling.

Can I cancel through Netflix customer service by phone?

Netflix does not have a phone support line for cancellations. You must cancel through your account settings, through the platform where you signed up, or through Netflix's online Help Center. If you cannot access your account, use the Help Center to contact support by email or chat.