How to cancel Peacock on the web or mobile app
You can cancel Peacock through your account settings on any device — phone, tablet, or computer. The process takes about two minutes and stops your subscription when ready, though you'll keep access through the end of your current billing period.
On the web, sign into your Peacock account at peacocktv.com, click your profile icon in the top right corner, and select "Account". Look for "Subscription" or "Manage Subscription" and choose the option to cancel. Peacock will ask you to confirm and may show you a retention offer — a discounted rate to keep your subscription. You can accept the offer or proceed with cancellation.
On the Peacock mobile app (iOS or Android), tap the profile icon at the bottom right, go to "Account", then "Subscription", and select "Cancel Subscription". Follow the same confirmation steps. If you subscribed through the app, you may need to cancel through your phone's app store instead — see the section below for that process.
Key Takeaways
- Canceling through Peacock's website or app stops your subscription but keeps your access through the end of your current billing cycle.
- If you subscribed through Apple App Store, Google Play, or Amazon Prime Video, you must cancel through that platform, not through Peacock itself.
- Peacock often shows a discounted retention offer when you cancel — you can accept it to pause your cancellation or decline to proceed.
- After cancellation, you can restart your subscription at any time by signing back in and selecting a plan.
Canceling a subscription purchased through Apple, Google, or Amazon
If you signed up for Peacock through the Apple App Store, Google Play Store, or as an add-on channel through Amazon Prime Video, you cannot cancel through Peacock's website. You must cancel through the platform where you purchased it.
Apple App Store: Open the App Store app, tap your profile icon in the top right, select "Subscriptions", find Peacock, and tap "Cancel Subscription". You'll see the cancellation date and can confirm the cancellation.
Google Play Store: Open Google Play, tap your profile icon, go to "Payments and subscriptions", select "Subscriptions", choose Peacock, and tap "Cancel subscription". Google will ask you to confirm and may offer a retention discount.
Amazon Prime Video: Go to your Prime Video account settings, select "Manage Your Prime Video Channels", find Peacock, and click "Cancel Channel". Your access ends at the end of your current billing period.
What happens after you cancel
Once you cancel, your Peacock subscription remains active through the end of your current billing cycle. If you paid for a monthly plan, you'll have access until the same date next month. If you paid for an annual plan, you'll keep access for the rest of that year.
After your access ends, you won't be charged again. Your account and viewing history stay saved, so if you restart your subscription later, you can pick up where you left off. Peacock does not refund unused time on monthly or annual plans, even if you cancel mid-cycle.
You can restart your subscription at any time by signing back into your account and selecting a new plan. There's no penalty for canceling and restarting — Peacock treats it as a new subscription.
Canceling a free trial
If you're on a free trial, you should cancel before the trial period ends to avoid being charged for a paid plan. The cancellation process is the same as above — go to your account settings and select cancel subscription.
When you cancel a free trial, your access ends when ready on the date the trial was set to expire. You won't be charged, and you can restart a paid subscription whenever you want. Peacock typically offers one free trial per account, so if you restart later, you'll be charged from day one.
Pausing instead of canceling
Peacock does not offer an official pause or suspension feature. Your only options are to keep your subscription active or cancel it. However, when you cancel, Peacock often shows a discounted rate — sometimes $1.99 per month for several months — as a retention offer. You can accept this offer to keep your account active at a lower price instead of canceling outright.
If you want to step away from Peacock without canceling, accepting a discounted offer is a middle ground. You'll stay subscribed but pay less, and you can cancel later if you decide you're not using it.
Troubleshooting cancellation problems
If you subscribed through a third-party platform (Apple, Google, Amazon) but try to cancel through Peacock's website, the cancellation won't go through. Peacock's system will tell you that you need to cancel through the platform where you purchased it. Check your email receipt or your subscription history to confirm where you signed up.
If you're having trouble finding the cancel button in your account settings, make sure you're signed in with the correct email address. Some users have multiple Peacock accounts without realizing it. Try signing out completely, then signing back in with the email you use most often.
If you've canceled but are still being charged, contact Peacock customer support through the app or website. Provide your order number (from your confirmation email) and the date you canceled. Support can verify the cancellation and issue a refund if you were charged after the cancellation date.
Frequently Asked Questions
Will I get a refund if I cancel mid-month?
No. Peacock does not refund unused time on monthly or annual subscriptions. Once you cancel, you keep access through the end of your current billing period, but you won't receive money back for the days remaining. If you were charged in error after canceling, contact support with your order number.
Can I cancel and restart my subscription without losing my watchlist?
Yes. Your account and all saved content — watchlist, viewing history, and preferences — stay on file after you cancel. When you restart your subscription, everything will be there. You can cancel and restart as many times as you want.
What if I subscribed through my cable or phone provider?
If Peacock came as part of a bundle through your cable, satellite, or phone provider, you cannot cancel it through Peacock itself. Contact your provider's customer service to remove Peacock from your account. Your provider controls the subscription, not Peacock.
Do I need to cancel before my free trial ends?
Yes, if you don't want to be charged. Free trials convert to paid plans automatically on the last day of the trial period. Cancel before that date to avoid the charge. Once canceled, your access ends on the trial expiration date, and you won't be billed.
Can I cancel through Peacock customer support?
Peacock does not cancel subscriptions over the phone or email. You must cancel through your account settings on the website or app, or through the platform where you purchased it (Apple, Google, Amazon). This protects your account from unauthorized cancellations.