How to cancel your PlayStation subscription
You can cancel PlayStation Plus or PlayStation Now directly from your PlayStation console, through your account on the PlayStation website, or by contacting PlayStation Support. The fastest route is usually your console: go to Settings, select Users and Accounts, choose your account, then Subscriptions, find the subscription you want to cancel, and select Cancel Subscription. On the web, sign into your PlayStation Network account, go to your profile, select Subscriptions, and choose Cancel next to the subscription you want to stop.
Your subscription will remain active until the end of your current billing period — you won't lose access when ready after you cancel. If you cancel mid-month, you keep the service through the date you paid for. You can resubscribe at any time, and your saved games and profile stay on your account.
Key Takeaways
- You can cancel from your PlayStation 4 or 5 console by going to Settings > Users and Accounts > Your Account > Subscriptions, then selecting Cancel Subscription.
- On the PlayStation website, sign into your account, go to Subscriptions in your profile, and click Cancel next to the subscription you want to stop.
- Your subscription stays active through the end of your current billing period after you cancel — you won't lose access when ready.
- If you cancel and later want to resubscribe, your saved games, trophies, and profile information remain on your account.
Canceling from your PlayStation console
Open your PlayStation 4 or PlayStation 5 and go to Settings in the main menu. Select Users and Accounts, then choose your user account. From there, select Account, then Subscriptions. You'll see a list of any active subscriptions tied to your account — PlayStation Plus, PlayStation Now, or both if you have them.
Find the subscription you want to cancel and select it. A menu will appear with details about your subscription, including your next billing date. Select Cancel Subscription and confirm when prompted. The system will ask you to confirm the cancellation one more time to make sure you didn't do it by accident.
Canceling through the PlayStation website
Go to the PlayStation Network website and sign into your account using your email and password. Once you're logged in, navigate to your profile by clicking your username or avatar in the top right corner. Select Account Settings or Profile, then look for Subscriptions or Services.
You'll see a list of your active subscriptions with their renewal dates. Next to each one, you should see a Cancel or Manage option. Click Cancel next to the subscription you want to stop, and the website will walk you through the cancellation process. You may be asked why you're canceling — this is optional feedback that helps PlayStation understand customer needs, but you don't have to answer it to complete the cancellation.
What happens after you cancel
Once you cancel, your subscription remains active until the end of your current billing cycle. If you paid for a month and cancel on day 10, you keep full access to PlayStation Plus or PlayStation Now through day 30 (or the end of your billing period). You won't be charged again after that date.
Your saved games, trophies, and profile stay on your PlayStation Network account permanently. If you decide to resubscribe later — whether that's next month or next year — you'll have access to everything you left behind. You don't lose anything by canceling.
If you can't cancel through your console or the website
If you're having trouble canceling or your subscription doesn't appear in your account settings, contact PlayStation Support through their website. You can start a chat with a support agent, submit a help request, or call their phone line. Have your account email and the subscription you want to cancel ready when you reach them.
If you subscribed through a third-party service — like buying a PlayStation Plus code from a retailer, or if your subscription is tied to a family plan managed by someone else — you may need to contact that service or the account owner to cancel. PlayStation Support can tell you which situation applies to you.
Canceling a family subscription or shared plan
If you're part of a PlayStation Plus family plan, only the account that started the subscription can cancel it. If you're a member of someone else's family plan and want to leave, you need to ask the plan owner to remove you from the subscription, or you can contact PlayStation Support to request removal.
If you're the owner of a family plan and want to cancel it entirely, follow the same cancellation steps from your console or the website. Everyone on the plan will lose access at the end of the billing period. If you only want to remove one person from the plan rather than cancel it completely, you'll need to manage family members through your account settings instead.
Frequently Asked Questions
Will I lose my saved games if I cancel PlayStation Plus?
No. Your saved games stay on your console and your PlayStation Network account. You can play offline games without a subscription. You'll only lose access to online multiplayer and cloud save backup features until you resubscribe.
Can I get a refund if I just subscribed?
PlayStation's refund policy depends on how recently you subscribed and your region. Contact PlayStation Support with your subscription date and they can tell you whether a refund is possible. Some subscriptions purchased within a short window may be refundable, but this varies.
What's the difference between canceling and pausing?
PlayStation doesn't offer a pause feature — you either cancel or stay subscribed. Once you cancel, you won't be charged after your current period ends. If you want to keep your subscription active but just not use it, you can leave it running without logging in.
Do I need to cancel before my free trial ends?
Yes. If you're on a free trial and don't want to be charged, you need to cancel before the trial period ends. Check your account to see when your trial expires, then cancel a few days before that date to be safe.
Can I cancel one subscription but keep the other?
Yes. If you have both PlayStation Plus and PlayStation Now, you can cancel one and keep the other active. They're separate subscriptions, so canceling one doesn't affect the other.